ChurnZero vs. DraftSight vs. SOLIDWORKS

If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.

2D design work

3D design work

Large area (500m²+) analysis and assessment

From product design, including production drawings to lay out of large (10m x 1m footprint) layouts DraftSight is a cost effective solution providing all appropriate interfaces for BIM.

The level of detail during rendering (while it can be slow) is good for visualization and for use in installation and training materials

Incentivized

As a mechanical engineer, it is one of the best tools to just start modeling and engineering with. The UI tools are intuitive and engineering analysis such Mold Analysis, FEA, are great! Other 3D CAD modeling tools have a longer learning curve to master. All in all, if you're not planning to design an entire airplane with large assembly files, then Solidworks is your tool!

Incentivized

• ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
• The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
• We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.

Incentivized

• You can easily bring in a dwg format drawing into the programme and it will display the information just as well as AutoCAD.
• The programme supports shortcut features or one-click buttons for the most commonly used operations.
• Script files can be used which is a bonus.

Incentivized

• The collaborative work environment is a cool and useful feature where groups of people can work on the same model at the same time, and SOLIDWORKS ensures that you don't overwrite each other's work.
• The ease and amount of customization options are very useful for creating a personalized and intuitive user interface, whether SOLIDWORKS is your native CAD package or not.
• It is very easy to quickly edit a model you have already created. The software allows sketch and feature editing without having to take the time to actually enter the sketch/feature environment.
• The use of configurations and configurations-specific dimensions in the same sketch is very useful for creating different forms of the same part

Incentivized

• When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
• In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
• The content templates can be hard to stylize if you don't know html
• Add the Merge Fields functionality to tasks, especially tasks made by playbooks

Incentivized

• The text search and replace is very crude and barely works. Needs a major revamping.
• The layout tabs are very clunky and hard to use. Needs to be fixed.
• DraftSight will fix a problem in one version, mess it up in another version, then fix it again later on. And so forth, and so forth, and so forth. Very poor software update control.

Incentivized

• Save DWG 2D files in inches or metric easily, defaults to metric and has to be manually converted to inches
• When using the sketch feature, the ability to disable ALL references. If I don't know the exact shape and I want to draw/adapt my design, it harshly interprets the references which have no value to me. The easiest exact is to think about when you have a Microsoft Word document that has a lot of formatting, photos, tabs, etc. If you accidentally hit the "enter" key, you can explode the formatting and everything goes crazy. SW does this to me, I just want to "doodle" my sketches, edit/delete/etc and not be bound by arbitrary references.
• For the sketch feature, ability to use a DraftSight plugin of some sort. I'm super fast in DS, if I could draw using the commands in SW then I would probably never open DS again and convert to SW full time. Currently, I only use SW as a way to convert 3D files so I can build everything in DraftSight.

Incentivized

Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters

Incentivized

It has given us, a small startup, the ability to compete effectively with far larger competitors by evening the playing field at a low cost.

Incentivized

We have absolutely no reasons to not keep with SolidWorks for the foreseeable future.

Incentivized

ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me

Incentivized

Easy if you know how to use CAD software. But is not very difficult to learn using DraftSight if this is your first CAD software. As soon as you get in to it the work flow will save you a lot of time and its simple interface is very nice.

Incentivized

I have been using SOLIDWORKS for around 12 years as of writing this review, so have learned where most things are and how they work. When first starting out it was quite daunting, but the interface is well laid out with like functions near each other which made finding new functions relatively easy.

Incentivized

Quick response by the CZ team.

Incentivized

Other than a bug created by a VAR tech support that didn't get resolved until I installed the next version, DraftSight has worked fine.

In general it's very quick to load drawings...now it depends a lot on the file we're opening or working on.

Incentivized

I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.

Incentivized

Technical support seems to be overseas with broken English and difficulty to read English. I asked for a trial license to try the fix but it was declined. Ask pratiksha.dahotre and gayatri.keskar for details. In summary, they released a broken version, I helped to fix by providing feedback and error logs. They claimed it is fixed but I can't test it.

We have an unusual arrangement. We don’t pay for support, but we’re partnered with a VAR for second-tier support.

I work with other users if I have questions but when we’ve had to ask the VAR, they always have answers. It appears that all of the VARs have access to a support platform from DS SOLIDWORKS that helps them answer most questions.

Incentivized

Based on some knowledge of AutoCad, using Draftsight took a short time before I felt comfortable using it.

Incentivized

The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.

Incentivized

I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.

Incentivized

Take time to get used to where commands are and how the interface can be customized to suit your needs and work style. The keyboard commands are very helpful and can make work more efficient if time is taken to learn them.

Incentivized

Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)

Incentivized

While SketchUp is free, DraftSights cost is minimal and its abilities are much greater. It is so much easier to layout and modifies a system design. Since DraftSight is compatible with all versions of CAD, it makes it easy to collaborate with customers on their specific system design. We spend less time and see greater sales on our projects.

Onshape is a direct competitor. It has great entry level pricing and it is easy to access with no installation required. Being a web based app there is sometime some lag being based in NZ. Management also have concerns over where the data is stored on the cloud. With SW we can control where it is stored

Incentivized

It's a typical contract for cad software. It was inexpensive at the time I started. But now the more useful features are on the more premium (priced) version.

Easy to escalate.

Incentivized

As a startup, we really appreciate scalable software or tools, and because we use it for diverse types of projects, flexibility is key.

Incentivized

Quite responsive when I have an issue, and with little to no delay in responding. They are professional and know the software so have been able to solve all of the issues that I have had with both using the software and also with making revisions as required. Non-technical issues like invoices have also been resolved quickly.

Incentivized

• ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
• ChurnZero has reduced confusion and data cleanliness issues across our CS org
• Their customer support has helped us implement and get up and running with Churnzero in excellent time.

Incentivized

• Draftsight has been very cost effective, it was free a few years ago then £79 a year, which it still is if you have the standard version. Now the minium level is Profession edition at £159+ VAT per year. Which is still very good value for money, just more that what we currently pay with the standard licences we have.

Incentivized

• Creation of small 3D pieces to generate cash flow.
• Not being able to create 3D sculptures with this tool, and not being able to fulfill the client's requirements.
• To be able to sell high visual quality simulations for companies that hire the service.

Incentivized