ChurnZero vs. LinkedIn Jobs

If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.

I can't think of any reason why anybody looking for a job opportunity would not be involved with LinkedIn Jobs. It's one of the more active social media job sites and if you are active on LinkedIn (which you should be) you have a great opportunity to show your achievements and talent to job posters. The "Easy Apply" link, although great for companies hiring large groups of people may not be for somebody who is looking for a specialized role as that would take a more personal approach.

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• ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
• The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
• We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.

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• The job offers board is one of the things that stands out most positively on LinkedIn Jobs, since I can know all the job offers that are open for all sectors of my company and I can also see the candidates that are in each offer of employment.
• Interview scheduling is one of the best features of LinkedIn Jobs. It allows you to schedule exact time and exact day for face-to-face meetings in order to carry out a more consolidated interview, in addition, it sends notifications to the candidate so that they can appear for the interview at the right time.
• I can have access to the CV of each candidate. LinkedIn Jobs offers me a very detailed CV of each of the candidates and this allows me to quickly know the qualities that each candidate has.
• I can handle job applications much better. It was a very tedious job when we did this manually and we did a lot of paperwork to organize the received requests. LinkedIn Jobs has made that manual work is avoided, thanks to the automated system to organize the requests.

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• When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
• In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
• The content templates can be hard to stylize if you don't know html
• Add the Merge Fields functionality to tasks, especially tasks made by playbooks

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• We have found to get the reach that we want, LinkedIn Jobs has been an expensive endeavor. The free postings do not get very far on LinkedIn Jobs.
• For Large scale hired, LinkedIn Jobs is not beneficial at all. It does not do a good job at keeping a large influx of candidates coming through.
• Some of the candidates end up being in other locations and therefore some have been unwilling to relocate or to fulfill job descriptions. In some ways, the wide reach works to a disadvantage when reaching candidates that do not even realize where the position is located. LinkedIn Jobs needs to do a better job with location based searches.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters

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Asking price really versus quality. Not a bad thing, but budget can be a problem.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me

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Overall the LinkedIn Jobs are very very useful product for job seeking candidates, posting their requirements, posting the advertisement, communicating the job looking candidates and finding the good companies job vacancies so mostly the LinkedIn Jobs are very genuine useful for employees. It used for our knowledge, company growth and carrier improvement also.

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Quick response by the CZ team.

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I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.

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There are many complaints that there is no way to contact their support. There is no phone number, nor chat and people aren't receiving responses on social media. I have used "Feedback" to report on the job description page the flaw in incorrect locations.

The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.

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I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.

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Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)

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LinkedIn has better integration with its existing social media platform, allowing for the recruiter to accurately view a client's history. Furthermore, it shows reviews and work done by the potential recruit. In contrast, ZipRecruiter does not show as much insight into a client which can lead to time wasted with phone calls and other communication.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Easy to escalate.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
• ChurnZero has reduced confusion and data cleanliness issues across our CS org
• Their customer support has helped us implement and get up and running with Churnzero in excellent time.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Able to reach and tap a more diverse talent pool directly
• Makes it easy for candidates to apply with just one click rather than filling long forms which is a big deterrent for passive job seekers
• Makes the hiring process more efficient as candidates not matching the pre defined criteria get rejected automatically

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info