Top Rated
41 Ratings
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Score 8.8 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • Cisco Business Edition 6000 (BE6000) ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.5

Cisco Business Edition 6000 (BE6000)

85%
7.7

Cisco Unified Communications Manager (Call Manager)

77%
Cisco Business Edition 6000 (BE6000) ranks higher in 4/5 features

Hosted PBX

9.0
90%
8 Ratings
7.7
77%
18 Ratings

Multi-level Interactive Voice Response (IVR)

8.9
89%
13 Ratings
7.0
70%
27 Ratings

User templates

7.8
78%
14 Ratings
8.4
84%
36 Ratings

Call reports

8.3
83%
4 Ratings
6.8
68%
35 Ratings

Directory of employee names

8.7
87%
13 Ratings
8.6
86%
36 Ratings

Call Management

8.0

Cisco Business Edition 6000 (BE6000)

80%
7.7

Cisco Unified Communications Manager (Call Manager)

77%
Cisco Business Edition 6000 (BE6000) ranks higher in 3/5 features

Answering rules

8.5
85%
16 Ratings
8.8
88%
39 Ratings

Call recording

8.2
82%
12 Ratings
6.8
68%
26 Ratings

Call park

8.0
80%
16 Ratings
8.6
86%
35 Ratings

Call screening

6.7
67%
17 Ratings
6.6
66%
32 Ratings

Message alerts

8.7
87%
16 Ratings
7.9
79%
36 Ratings

VoIP system collaboration

8.6

Cisco Business Edition 6000 (BE6000)

86%
8.3

Cisco Unified Communications Manager (Call Manager)

83%
Cisco Business Edition 6000 (BE6000) ranks higher in 3/4 features

Video conferencing

8.6
86%
16 Ratings
8.7
87%
27 Ratings

Audio conferencing

9.2
92%
17 Ratings
8.2
82%
37 Ratings

Video screen sharing

8.2
82%
1 Rating
8.1
81%
14 Ratings

Instant messaging

8.5
85%
13 Ratings
8.1
81%
17 Ratings

Mobile apps

8.9

Cisco Business Edition 6000 (BE6000)

89%
8.1

Cisco Unified Communications Manager (Call Manager)

81%
Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features

Mobile app for iOS

8.8
88%
12 Ratings
8.1
81%
23 Ratings

Mobile app for Android

9.0
90%
12 Ratings
8.0
80%
21 Ratings

Attribute Ratings

  • Cisco Business Edition 6000 (BE6000) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.7

Cisco Business Edition 6000 (BE6000)

87%
18 Ratings
8.4

Cisco Unified Communications Manager (Call Manager)

84%
42 Ratings

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

N/A
0 Ratings
10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

Usability

8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating
7.4

Cisco Unified Communications Manager (Call Manager)

74%
4 Ratings

Support Rating

8.6

Cisco Business Edition 6000 (BE6000)

86%
17 Ratings
8.1

Cisco Unified Communications Manager (Call Manager)

81%
27 Ratings

Implementation Rating

Cisco Business Edition 6000 (BE6000)

N/A
0 Ratings
10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

Likelihood to Recommend

Cisco

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.
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Cisco

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros

Cisco

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Read full review

Cisco

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons

Cisco

  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Cisco

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Pricing Details

Cisco Business Edition 6000 (BE6000)

Starting Price

Editions & Modules

Cisco Business Edition 6000 (BE6000) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco Unified Communications Manager (Call Manager)

    Starting Price

    Editions & Modules

    Cisco Unified Communications Manager (Call Manager) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing

      Likelihood to Renew

      Cisco

      No answers on this topic

      Cisco

      We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
      Read full review

      Usability

      Cisco

      BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
      Read full review

      Cisco

      Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
      Read full review

      Support Rating

      Cisco

      Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
      Read full review

      Cisco

      CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
      Read full review

      Implementation Rating

      Cisco

      No answers on this topic

      Cisco

      This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
      Read full review

      Alternatives Considered

      Cisco

      This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
      Read full review

      Cisco

      We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
      Read full review

      Return on Investment

      Cisco

      • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
      • Faster deployment times, with pre-installed, ready to use applications.
      • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
      Read full review

      Cisco

      • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
      • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
      • High Costs - the cost of both the license and the maintenance was much higher than other systems.
      Read full review

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