Cisco Business Edition 6000 (discontinued) vs. Cisco Unified Communications Manager (Call Manager)

Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.

Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.

Incentivized

• provides phone support for many models of phones and conferencing devices
• provides full telephony support for pretty much any phone requirement including call centre options
• 911 service dialing options and tracking
• bundle pricing on voice, phone and server licensing

Incentivized

• This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
• The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
• The Call Manager provides us very granular settings to route our calls as we want.

Incentivized

• Include tools for inter-cluster migration, currently these are provided by 3rd parties
• Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks

Incentivized

• Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
• Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
• Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

Incentivized

Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.

Incentivized

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

Incentivized

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

Incentivized

The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.

Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.

Incentivized

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Incentivized

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

Incentivized

Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.

Incentivized

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Incentivized

• Been easy to scale as our business has grown and from acquisitions
• Been pretty easy to maintain the software and upgrade it over its lifetime to date
• Software and license renewals are pretty straight forward
• Adding newer model hardware to the system is pretty straight forward

Incentivized

• Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
• Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
• High Costs - the cost of both the license and the maintenance was much higher than other systems.

Incentivized