Cisco Business Edition 6000 (discontinued) vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 6000 (discontinued)
Score 8.6 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Considered Both Products
Cisco Business Edition 6000 (discontinued)
Chose Cisco Business Edition 6000 (discontinued)
Cisco Business Edition 6000 (BE6000) comes with All-in-one Bundled package of application, ready with pre-installed applications / software, with sufficient hardware resources.
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust …
Chose Cisco Unified Communications Manager (Call Manager)
Cisco CUCM - Lync server (Skype4Business) -> In my regard I see Skype much more focused in the IM&P approach rather than the reat of the collaboration portfolio, focusing its video solution for a point 2 point communication. Cisco solutions have an ecosystem that are worth more …
Top Pros
Top Cons
Features
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.6
18 Ratings
8% above category average
Cisco Unified Communications Manager (Call Manager)
7.3
40 Ratings
8% below category average
Hosted PBX8.110 Ratings10.019 Ratings
Multi-level Interactive Voice Response (IVR)9.116 Ratings5.829 Ratings
User templates8.417 Ratings8.138 Ratings
Call reports8.34 Ratings4.637 Ratings
Directory of employee names9.116 Ratings8.038 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.8
21 Ratings
6% above category average
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
12% below category average
Answering rules8.819 Ratings7.841 Ratings
Call recording9.115 Ratings5.326 Ratings
Call park8.819 Ratings8.037 Ratings
Call screening8.920 Ratings7.634 Ratings
Message alerts8.419 Ratings7.838 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.7
20 Ratings
9% above category average
Cisco Unified Communications Manager (Call Manager)
7.6
39 Ratings
5% below category average
Video conferencing9.119 Ratings9.329 Ratings
Audio conferencing8.920 Ratings8.939 Ratings
Video screen sharing8.21 Ratings5.915 Ratings
Instant messaging8.616 Ratings6.218 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
7.3
15 Ratings
10% below category average
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
8% above category average
Mobile app for iOS7.315 Ratings8.323 Ratings
Mobile app for Android7.314 Ratings9.121 Ratings
Best Alternatives
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
8.6
(21 ratings)
9.3
(44 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.2
(1 ratings)
8.7
(4 ratings)
Support Rating
9.4
(19 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cisco Business Edition 6000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
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Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
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Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
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Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Support Rating
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
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Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Discontinued Products
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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ScreenShots