21 Ratings
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Score 9.3 out of 100
42 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
7.8
Rakuten Viber
8.2
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.3
Rakuten Viber
7.4
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
Rakuten Viber
8.4
User templates
Cisco Business Edition 6000 (BE6000)
7.6
Rakuten Viber
8.8
Call reports
Cisco Business Edition 6000 (BE6000)
6.4
Rakuten Viber
8.0
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.5
Rakuten Viber
8.3

Call Management

Cisco Business Edition 6000 (BE6000)
7.6
Rakuten Viber
6.5
Answering rules
Cisco Business Edition 6000 (BE6000)
8.3
Rakuten Viber
7.5
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Rakuten Viber
7.4
Call park
Cisco Business Edition 6000 (BE6000)
8.0
Rakuten Viber
5.1
Call screening
Cisco Business Edition 6000 (BE6000)
6.7
Rakuten Viber
4.2
Message alerts
Cisco Business Edition 6000 (BE6000)
6.6
Rakuten Viber
8.1

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.5
Rakuten Viber
8.2
Video conferencing
Cisco Business Edition 6000 (BE6000)
7.9
Rakuten Viber
8.5
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Rakuten Viber
8.5
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Rakuten Viber
7.6
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.8
Rakuten Viber
8.3

Mobile apps

Cisco Business Edition 6000 (BE6000)
7.9
Rakuten Viber
8.7
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
7.9
Rakuten Viber
8.7
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
7.9
Rakuten Viber
8.7

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 7.3
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.6
Rakuten Viber
7.7

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Rakuten Viber

Support Rating

Cisco Business Edition 6000 (BE6000)
8.3
Rakuten Viber
7.3

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