What users are saying about
Cisco Business Edition 6000 (BE6000)
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Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 40 reviews and ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 54 reviews and ratings
Feature Set Ratings
- Rakuten Viber ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX
8.3
Cisco Business Edition 6000 (BE6000)
83%
8.9
Rakuten Viber
89%
Rakuten Viber ranks higher in 5/5 features
Rakuten Viber ranks higher in 5/5 features
Hosted PBX
8.5
85%
8 Ratings
8.5
85%
6 Ratings
Multi-level Interactive Voice Response (IVR)
8.7
87%
13 Ratings
9.1
91%
8 Ratings
User templates
7.5
75%
14 Ratings
8.7
87%
7 Ratings
Call reports
8.2
82%
4 Ratings
9.4
94%
9 Ratings
Directory of employee names
8.4
84%
13 Ratings
9.0
90%
8 Ratings
Call Management
7.7
Cisco Business Edition 6000 (BE6000)
77%
8.8
Rakuten Viber
88%
Rakuten Viber ranks higher in 5/5 features
Rakuten Viber ranks higher in 5/5 features
Answering rules
8.2
82%
16 Ratings
8.6
86%
9 Ratings
Call recording
7.6
76%
12 Ratings
8.9
89%
9 Ratings
Call park
7.7
77%
16 Ratings
8.4
84%
4 Ratings
Call screening
6.5
65%
17 Ratings
8.4
84%
9 Ratings
Message alerts
8.7
87%
16 Ratings
9.5
95%
14 Ratings
VoIP system collaboration
8.3
Cisco Business Edition 6000 (BE6000)
83%
9.2
Rakuten Viber
92%
Rakuten Viber ranks higher in 4/4 features
Rakuten Viber ranks higher in 4/4 features
Video conferencing
8.0
80%
16 Ratings
8.7
87%
13 Ratings
Audio conferencing
9.0
90%
17 Ratings
9.1
91%
13 Ratings
Video screen sharing
8.2
82%
1 Rating
8.9
89%
5 Ratings
Instant messaging
8.2
82%
13 Ratings
9.9
99%
9 Ratings
Mobile apps
8.8
Cisco Business Edition 6000 (BE6000)
88%
9.9
Rakuten Viber
99%
Rakuten Viber ranks higher in 2/2 features
Rakuten Viber ranks higher in 2/2 features
Mobile app for iOS
9.0
90%
12 Ratings
9.9
99%
17 Ratings
Mobile app for Android
8.6
86%
12 Ratings
9.9
99%
17 Ratings
Attribute Ratings
- Rakuten Viber is rated higher in 1 area: Support Rating
- Cisco Business Edition 6000 (BE6000) and Rakuten Viber are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.7
Cisco Business Edition 6000 (BE6000)
87%
18 Ratings
8.7
Rakuten Viber
87%
18 Ratings
Usability
8.2
Cisco Business Edition 6000 (BE6000)
82%
1 Rating
Rakuten Viber
N/A
0 Ratings
Support Rating
8.3
Cisco Business Edition 6000 (BE6000)
83%
17 Ratings
8.7
Rakuten Viber
87%
13 Ratings
Likelihood to Recommend
Cisco Business Edition 6000 (BE6000)
The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesRakuten Viber
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
Bilingual Interpreter
LanguageLineSolutionsTranslation & Localization, 5001-10,000 employees
Pros
Cisco Business Edition 6000 (BE6000)
- Reliability
- Unification of call and messaging services
- Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Solutions Architect
SelfInformation Technology and Services, 11-50 employees
Rakuten Viber
- Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
- Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
- It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
- You can see the status of your messages.
Web Developer
TMP WorldwideMarketing and Advertising, 501-1000 employees
Cons
Cisco Business Edition 6000 (BE6000)
- Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
- As of now I [don't] see any issue with the BE6000 so far.
IT Support Specialist
Arenco Real EstateReal Estate, 501-1000 employees
Rakuten Viber
- When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
- It contains enormous amounts of adds.
- There is file sharing limit.
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANKBanking, 5001-10,000 employees
Pricing Details
Cisco Business Edition 6000 (BE6000)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Business Edition 6000 (BE6000) Editions & Modules
—
Additional Pricing Details
—Rakuten Viber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0.019 Per Minute
Rakuten Viber Editions & Modules
Edition
USA | $0.0191 |
---|---|
UK | $0.0191 |
- Per Minute
Additional Pricing Details
—Usability
Cisco Business Edition 6000 (BE6000)
Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Business Development Manager/Product manager
Wise IT UkraineInformation Technology & Services, 11-50 employees
Rakuten Viber
No score
No answers yet
No answers on this topic
Support Rating
Cisco Business Edition 6000 (BE6000)
Cisco Business Edition 6000 (BE6000) 8.3
Based on 17 answers
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Full Stack Engineer
CensusComputer Games, 501-1000 employees
Rakuten Viber
Rakuten Viber 8.7
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Graduate Teaching Assistant
Kansas State UniversityHigher Education, 10,001+ employees
Alternatives Considered
Cisco Business Edition 6000 (BE6000)
This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
Specialist of Spectrum Policies and Broadband Development
Ministry of Infrastructure and EnergyTelecommunications, 51-200 employees
Rakuten Viber
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.
Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Assistant Professor
Atish Dipankar University of Science & TechnologyEducation Management, 201-500 employees
Return on Investment
Cisco Business Edition 6000 (BE6000)
- This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
- Faster deployment times, with pre-installed, ready to use applications.
- Support for Hybrid Cloud helps easier migration to cloud, if necessary.

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employeesRakuten Viber
- Viber saves me financially since I am now able to communicate with my international clients for free.
- Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
- Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Photographer
Liz Wade PhotographyPhotography, 1-10 employees