Cisco Business Edition 6000 (BE6000) vs Rakuten Viber

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.

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Verified User

Professional in Information Technology

Financial Services Company, 201-500 employees

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It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.

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Filip Witkowski

Web Developer

TMP WorldwideMarketing and Advertising, 501-1000 employees

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Feature Rating Comparison

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Mobile app for iOS

Mobile app for Android

Pros

It helps with easy installation and setup for new office / migration.
Supports Hybrid Cloud and on-prem deployments.
Scalable Solution - catering to upgrade from a legacy platform.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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It is very easy to use and is very user-friendly.
You can have high quality video and audio meetings with more than 1 person.
You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
It is a very well known messenger so all people have access to it.

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Tigran Petrosyan

Risk Management Specialist

ACBA-CREDIT AGRICOLE BANKBanking, 5001-10,000 employees

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Cons

Cost could always be lower, but you get a solid product for your investment
Licensing can still be confusing if you need multiple products on the appliance
Redundancy/DR

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.

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Liz Wade

Photographer

Liz Wade PhotographyPhotography, 1-10 employees

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Usability

Cisco Business Edition 6000 (BE6000) 8.2

Based on 1 answer

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko

Business Development Manager/Product manager

Wise IT UkraineInformation Technology & Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000) 8.3

Based on 6 answers

Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.

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Verified User

Employee in Information Technology

Automotive Company, 10,001+ employees

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Rakuten Viber 7.3

Based on 13 answers

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

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Victoria L.

Graduate Teaching Assistant

Kansas State UniversityHigher Education, 10,001+ employees

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Alternatives Considered

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

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Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.

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Verified User

Manager in Marketing

Computer Software Company, 11-50 employees

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Return on Investment

This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
Faster deployment times, with pre-installed, ready to use applications.
Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Communication across department is much easier and faster.
It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.

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Tony Phan

Country Manager

Weshop PhilippinesRetail, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 6000 (BE6000) Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rakuten Viber Editions & Modules

Edition

USA	$0.019¹
UK	$0.019¹

Per Minute

Additional Pricing Details

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Rating Summary

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Cisco Business Edition 6000 (BE6000)

Rakuten Viber

Likelihood to Recommend