Likelihood to Recommend
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit. Read full review
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
Read full review Pros provides phone support for many models of phones and conferencing devices provides full telephony support for pretty much any phone requirement including call centre options 911 service dialing options and tracking bundle pricing on voice, phone and server licensing Read full review Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same. Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away. It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base. You can see the status of your messages. Read full review Cons Include tools for inter-cluster migration, currently these are provided by 3rd parties Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks Read full review When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that. It contains enormous amounts of adds. There is file sharing limit. Read full review Likelihood to Renew
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review Usability
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Read full review Support Rating
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Read full review
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Read full review Alternatives Considered
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however
is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
Read full review
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.
Because Viber can't access or read my private conversations in the first place, Viber can't sell them. Read full review Return on Investment Been easy to scale as our business has grown and from acquisitions Been pretty easy to maintain the software and upgrade it over its lifetime to date Software and license renewals are pretty straight forward Adding newer model hardware to the system is pretty straight forward Read full review Viber saves me financially since I am now able to communicate with my international clients for free. Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer. Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order. Read full review ScreenShots