Cisco Business Edition 6000 (BE6000)
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Top Rated
40 Ratings
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Rakuten Viber
54 Ratings

Cisco Business Edition 6000 (BE6000)

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Top Rated
40 Ratings
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Score 8.8 out of 100

Based on 40 reviews and ratings

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Rakuten Viber

54 Ratings
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Score 8 out of 100

Based on 54 reviews and ratings

Feature Set Ratings

  • Rakuten Viber ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.3

Cisco Business Edition 6000 (BE6000)

83%
8.9

Rakuten Viber

89%
Rakuten Viber ranks higher in 5/5 features
Rakuten Viber ranks higher in 5/5 features

Hosted PBX

8.5
85%
8 Ratings
8.5
85%
6 Ratings

Multi-level Interactive Voice Response (IVR)

8.7
87%
13 Ratings
9.1
91%
8 Ratings

User templates

7.5
75%
14 Ratings
8.7
87%
7 Ratings

Call reports

8.2
82%
4 Ratings
9.4
94%
9 Ratings

Directory of employee names

8.4
84%
13 Ratings
9.0
90%
8 Ratings

Call Management

7.7

Cisco Business Edition 6000 (BE6000)

77%
8.8

Rakuten Viber

88%
Rakuten Viber ranks higher in 5/5 features
Rakuten Viber ranks higher in 5/5 features

Answering rules

8.2
82%
16 Ratings
8.6
86%
9 Ratings

Call recording

7.6
76%
12 Ratings
8.9
89%
9 Ratings

Call park

7.7
77%
16 Ratings
8.4
84%
4 Ratings

Call screening

6.5
65%
17 Ratings
8.4
84%
9 Ratings

Message alerts

8.7
87%
16 Ratings
9.5
95%
14 Ratings

VoIP system collaboration

8.3

Cisco Business Edition 6000 (BE6000)

83%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features
Rakuten Viber ranks higher in 4/4 features

Video conferencing

8.0
80%
16 Ratings
8.7
87%
13 Ratings

Audio conferencing

9.0
90%
17 Ratings
9.1
91%
13 Ratings

Video screen sharing

8.2
82%
1 Rating
8.9
89%
5 Ratings

Instant messaging

8.2
82%
13 Ratings
9.9
99%
9 Ratings

Mobile apps

8.8

Cisco Business Edition 6000 (BE6000)

88%
9.9

Rakuten Viber

99%
Rakuten Viber ranks higher in 2/2 features
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
12 Ratings
9.9
99%
17 Ratings

Mobile app for Android

8.6
86%
12 Ratings
9.9
99%
17 Ratings

Attribute Ratings

  • Rakuten Viber is rated higher in 1 area: Support Rating
  • Cisco Business Edition 6000 (BE6000) and Rakuten Viber are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

Cisco Business Edition 6000 (BE6000)

87%
18 Ratings
8.7

Rakuten Viber

87%
18 Ratings

Usability

8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating

Rakuten Viber

N/A
0 Ratings

Support Rating

8.3

Cisco Business Edition 6000 (BE6000)

83%
17 Ratings
8.7

Rakuten Viber

87%
13 Ratings

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.

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Anonymous | TrustRadius Reviewer
Verified User
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Rakuten Viber

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.

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Alexis Blanco | TrustRadius Reviewer
Alexis Blanco
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Pros

Cisco Business Edition 6000 (BE6000)

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.

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Steve Davis | TrustRadius Reviewer
Steve Davis
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Rakuten Viber

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.

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Filip Witkowski | TrustRadius Reviewer
Filip Witkowski
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Cons

Cisco Business Edition 6000 (BE6000)

  • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
  • As of now I [don't] see any issue with the BE6000 so far.

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Mohammed Ashfaq Hussain | TrustRadius Reviewer
Mohammed Ashfaq Hussain
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Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.

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Tigran Petrosyan | TrustRadius Reviewer
Tigran Petrosyan
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Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Cisco Business Edition 6000 (BE6000) Editions & Modules

—
Additional Pricing Details
—

Rakuten Viber

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0.019 Per Minute

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details
—

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko | TrustRadius Reviewer
Oleksandr Tsapenko
View all 1 answers on this topic

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 17 answers
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.

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Pratham Radadiya | TrustRadius Reviewer
Pratham Radadiya
View all 17 answers on this topic

Rakuten Viber

Rakuten Viber 8.7
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

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Victoria L. | TrustRadius Reviewer
Victoria L.
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Alternatives Considered

Cisco Business Edition 6000 (BE6000)

This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.

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Orjola Jaupi | TrustRadius Reviewer
Orjola Jaupi
View all 18 answers on this topic

Rakuten Viber

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.

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Samira Islam Resmi | TrustRadius Reviewer
Samira Islam Resmi
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Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.

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Liz Wade | TrustRadius Reviewer
Liz Wade
View all 18 answers on this topic

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