What users are saying about
5 Ratings
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60 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Playvox

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60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Playvox

I think that Playvox would work well in many environments. It’s a great way to keep your employees connected as well as always on the same page. You are able to provide your entire workforce with all of your companies policies and procedures in one place without having to have a physical handbook that you are always needing to update.
Fallon Penrod | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
Playvox
Agent dashboard
Cisco Finesse
9.0
Playvox
Validate callers
Cisco Finesse
9.0
Playvox
Outbound response
Cisco Finesse
9.0
Playvox
Call forwarding
Cisco Finesse
9.0
Playvox
Click-to-call (CTC)
Cisco Finesse
8.0
Playvox
Warm transfer
Cisco Finesse
8.0
Playvox
Predictive dialing
Cisco Finesse
8.0
Playvox
Interactive voice response
Cisco Finesse
10.0
Playvox
REST APIs
Cisco Finesse
10.0
Playvox
Call scripts
Cisco Finesse
10.0
Playvox
Call tracking
Cisco Finesse
10.0
Playvox
Multichannel integration
Cisco Finesse
8.0
Playvox
CRM software integration
Cisco Finesse
10.0
Playvox

Workforce Optimization (WFO)

Cisco Finesse
9.3
Playvox
Inbound call routing
Cisco Finesse
10.0
Playvox
Omnichannel inbound routing
Cisco Finesse
8.0
Playvox
Recording
Cisco Finesse
10.0
Playvox
Quality management
Cisco Finesse
10.0
Playvox
Call analytics
Cisco Finesse
10.0
Playvox
Historical reporting
Cisco Finesse
8.0
Playvox
Live reporting
Cisco Finesse
9.0
Playvox
Customer surveys
Cisco Finesse
10.0
Playvox
Customer interaction analytics
Cisco Finesse
9.0
Playvox

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Playvox

  • Quality statistical reports by agent and group are easy to understand and compare.
  • The coach sessions can be configured in an easy and friendly way, practically intuitive.
  • The learning section where you can place both the support material and the evaluation, it evaluates and gives the score at the moment offering a comparison with the rest of the agents.
Gretty Gutierrez | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Playvox

  • One area I can see for improvement would be to allow an individual to post a GIF in a reply. Right now, replies are limited to attachments and emojis. The ability for an agent to use a GIF, as in the initial post, would be fun.
  • The type is quite small. I do believe an increase in font size would also improve Playvox.
  • One other item I would like to see improved upon would be the brightness or lack thereof, of the wording. Sometimes when posting, the font is so light you can barely see it. Now, this does not speak of the functionality of the program, but the impact may be greater if we could see what we were typing. It is very faint...
Shauna Stermer | TrustRadius Reviewer

Likelihood to Renew

Cisco Finesse

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.0
Based on 2 answers
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

Cisco Finesse

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.6
Based on 2 answers
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Cisco Finesse

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
It is working properly
Anonymous | TrustRadius Reviewer

Performance

Cisco Finesse

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Playvox

Playvox 8.7
Based on 3 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

Cisco Finesse

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
Well I think it works
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Playvox

Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Mihail Marinov | TrustRadius Reviewer

Scalability

Cisco Finesse

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Playvox

  • Playvox additionally permits a specialist to have some good times when on break, answer open inquiries, and still return to work thereafter; in this manner, prompting more joyful specialists and better communications with Clients.
  • Business goals incorporate the capacity to meet measurements. Playvox permits the specialist to see their zone for development. This outcomes in a positive effect on a business.
  • Workers report understanding the assumptions on any association, and instructing straightforwardly to them causes them to feel more sure they are managing their responsibilities competently, and more certain they can get the assistance they need if any territory needs improvement. They feel, by and large, that the organization is more put resources into them.
Mostafa Hesham | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
Playvox
9.1

Likelihood to Renew

Cisco Finesse
Playvox
9.0

Usability

Cisco Finesse
Playvox
9.6

Reliability and Availability

Cisco Finesse
Playvox
9.1

Support Rating

Cisco Finesse
10.0
Playvox
8.7

Implementation Rating

Cisco Finesse
Playvox
9.1

Scalability

Cisco Finesse
Playvox
9.1

Add comparison