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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    Highfive (discontinued)

    Score6.6 out of 10
    N/AHighfive was a web conferencing platform acquired by Dialpad in 2020. Its functionality became part of the now obsolete Dialpad Meetings, the functionality of which is now contained in Dialpad Connect.N/A
    Pricing
    Cisco HeadsetsHighfive (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco HeadsetsHighfive (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco HeadsetsHighfive (discontinued)
    Considered Both Products
    Cisco
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    69 Answers
    93%
    Would buy again
    37 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    61 Answers
    94%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    72 Answers
    90%
    Happy with the feature set
    36 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    52 Answers
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    64 Answers
    100%
    Implementation went as expected
    33 Answers
    Features
    Cisco HeadsetsHighfive (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    7.8
    27 Ratings
    1% below category average
    High quality audio00 Ratings8.527 Ratings
    High quality video00 Ratings8.626 Ratings
    Low bandwidth requirements00 Ratings6.323 Ratings
    Mobile support00 Ratings7.922 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    8.4
    25 Ratings
    6% above category average
    Desktop sharing00 Ratings8.825 Ratings
    Whiteboards00 Ratings8.04 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    7.7
    26 Ratings
    6% below category average
    Calendar integration00 Ratings7.219 Ratings
    Meeting initiation00 Ratings6.825 Ratings
    Integrates with social media00 Ratings8.05 Ratings
    Record meetings / events00 Ratings7.79 Ratings
    Slideshows00 Ratings9.09 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    7.5
    12 Ratings
    7% below category average
    Live chat00 Ratings7.712 Ratings
    Audience polling00 Ratings6.01 Ratings
    Q&A00 Ratings8.76 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    6.1
    17 Ratings
    28% below category average
    User authentication00 Ratings6.216 Ratings
    Participant roles & permissions00 Ratings6.314 Ratings
    Confidential attendee list00 Ratings5.86 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Headsets and Highfive (discontinued)
    Feature
    Cisco Headsets
    -
    Ratings
    Highfive (discontinued)
    8.9
    53 Ratings
    19% above category average
    Video conferencing00 Ratings8.832 Ratings
    Audio conferencing00 Ratings9.253 Ratings
    Video screen sharing00 Ratings8.825 Ratings
    Instant messaging00 Ratings8.717 Ratings
    Best Alternatives
    Cisco HeadsetsHighfive (discontinued)
    Small Businesses
    No answers on this topic
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9.1 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsHighfive (discontinued)
    Likelihood to Recommend
    8.9
    (87 ratings)
    7.6
    (83 ratings)
    Likelihood to Renew
    8.3
    (3 ratings)
    4.0
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (3 ratings)
    7.7
    (39 ratings)
    Ease of integration
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco HeadsetsHighfive (discontinued)
    Likelihood to Recommend
    Cisco
    In my opinion, the headsets are well-suited for an environment with high background noise, and, specifically in open spaces, they allow you to isolate yourself very well during your call and to move around the deck without staying in your seat, thanks to the Bluetooth connection. I don't think it's less appropriate because it can be used everywhere.
    Incentivized
    Read full review
    Discontinued Products
    The free version I would absolutely recommend, we've had some great use out of it for the past few years. Presenting, sharing screen, the conference line and some other features are all free. If we did need more analytics and more features, perhaps making it easier for the potential customer to share screen, we might re-start the search and we'd potentially rate UberConference lower, but for the free version it's been great for us.
    Incentivized
    Read full review
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
    Read full review
    Discontinued Products
    • I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
    • I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
    • The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.
    Incentivized
    Read full review
    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Discontinued Products
    • Can be very laggy - I have been part of screen share conferences where the connection keeps dropping.
    • Call quality is not always the best.
    • Limited functionality - this cannot be your all-in-one go-to conferencing solution because there are no video call capabilities.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Discontinued Products
    UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
    Incentivized
    Read full review
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Discontinued Products
    The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Discontinued Products
    I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
    Incentivized
    Read full review
    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Cisco
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
    Read full review
    Discontinued Products
    Uberconference is by far more reliable and has a better quality of service than the other providers in this space. I have never had a dropped call with Uberconference (unlike Skype and Hangouts). I do think they need to do more marketing because fewer people know about them than others and sometimes people decline to use the service so we have to use one of the other platforms to connect.
    Incentivized
    Read full review
    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    Discontinued Products
    • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
    • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
    Incentivized
    Read full review
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station