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27 Ratings
Top Rated
126 Ratings
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Score 8.8 out of 100

CloudTalk

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27 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
CloudTalk
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
CloudTalk
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
CloudTalk
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
CloudTalk
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
CloudTalk
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
CloudTalk

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
CloudTalk
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.7
CloudTalk
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
CloudTalk
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
CloudTalk
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
CloudTalk
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
CloudTalk

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
CloudTalk
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
CloudTalk
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
CloudTalk
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
CloudTalk
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
CloudTalk

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
CloudTalk
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
CloudTalk
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
CloudTalk

Contact Center Software

Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.0
Agent dashboard
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.0
Validate callers
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.8
Outbound response
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.9
Call forwarding
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.1
Click-to-call (CTC)
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.1
Warm transfer
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.1
Predictive dialing
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.7
Interactive voice response
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.3
REST APIs
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.6
Call scripts
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.1
Call tracking
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.9
Multichannel integration
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.8
CRM software integration
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.2

Workforce Optimization (WFO)

Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.9
Inbound call routing
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.0
Omnichannel inbound routing
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.6
Recording
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.9
Quality management
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.1
Call analytics
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.3
Historical reporting
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.9
Live reporting
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.0
Customer surveys
Cisco Unified Communications Manager (Call Manager)
CloudTalk
7.6
Customer interaction analytics
Cisco Unified Communications Manager (Call Manager)
CloudTalk
8.0

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

CloudTalk

  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

CloudTalk

CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

CloudTalk

CloudTalk 7.3
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
CloudTalk
8.2

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
CloudTalk

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
CloudTalk
9.1

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
CloudTalk
7.3

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
CloudTalk

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