<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

CloudTalk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.7
    87%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.9

    CloudTalk

    79%
    CloudTalk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Validate callers

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Outbound response

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.3
    73%
    18 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    REST APIs

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Call scripts

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Call tracking

    N/A
    0 Ratings
    7.3
    73%
    28 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.3
    73%
    22 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    27 Ratings

    Workforce Optimization (WFO)

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.5

    CloudTalk

    75%
    CloudTalk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.6
    76%
    26 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Recording

    N/A
    0 Ratings
    7.2
    72%
    29 Ratings

    Quality management

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Call analytics

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Historical reporting

    N/A
    0 Ratings
    6.9
    69%
    28 Ratings

    Live reporting

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Customer surveys

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
    • CloudTalk is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings
    8.7

    CloudTalk

    87%
    34 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating
    8.2

    CloudTalk

    82%
    1 Rating

    Usability

    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings
    8.4

    CloudTalk

    84%
    5 Ratings

    Support Rating

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    27 Ratings
    6.1

    CloudTalk

    61%
    17 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    CloudTalk

    Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
    Frederico Rocha | TrustRadius Reviewer

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
    • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
    • Great selection of virtual numbers for international calls.
    • Great customer support team with quick replies.
    • Call quality is generally good, especially for the price.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    CloudTalk

    • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
    • Desktop app has had some instability issue.
    • IVR needs to be self-recorded which can lead to a lower quality.
    Samantha Semuhin | TrustRadius Reviewer

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Unified Communications Manager (Call Manager) Editions & Modules

    Additional Pricing Details
    Must contact sales team for pricing

    CloudTalk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user or company/month (invoiced annually)

    CloudTalk Editions & Modules

    Edition
    CloudTalk Essential$25.001
    CloudTalk Custom-2
    CloudTalk Expert$40.003
    CloudTalk Starter$20.003
    1. per user/month (invoiced annually)
    2. per user or company/month (invoiced annually)
    3. per user/month (invoiced annually)
    Additional Pricing Details

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    CloudTalk

    CloudTalk 8.2
    Based on 1 answer
    It is working and affordable
    Trevor Nicholson | TrustRadius Reviewer

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    CloudTalk

    CloudTalk 8.4
    Based on 5 answers
    CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
    Ieva Lukstiņa | TrustRadius Reviewer

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.4
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    CloudTalk 6.1
    Based on 17 answers
    They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
    Stanislav Bouda | TrustRadius Reviewer

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    CloudTalk

    CloudTalk 8.2
    Based on 1 answer
    No answer on this topic is available.

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
    Logan Brown | TrustRadius Reviewer

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • For a similar price it is not necessary to manage so many cell phone accounts
    • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
    • For administrators it allows better control of commercial actions or the corresponding area for communication issues
    Pablo Ritchie | TrustRadius Reviewer

    Screenshots

    Add comparison