What users are saying about
145 Ratings
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Based on 145 reviews and ratings
CloudTalk
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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 42 reviews and ratings
Feature Set Ratings
Cloud PBX
7.6
Cisco Unified Communications Manager (Call Manager)
76%
CloudTalk
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Hosted PBX
7.9
79%
18 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
6.8
68%
27 Ratings
N/A
0 Ratings
User templates
8.5
85%
36 Ratings
N/A
0 Ratings
Call reports
6.4
64%
35 Ratings
N/A
0 Ratings
Directory of employee names
8.7
87%
36 Ratings
N/A
0 Ratings
Call Management
7.6
Cisco Unified Communications Manager (Call Manager)
76%
CloudTalk
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Answering rules
8.8
88%
39 Ratings
N/A
0 Ratings
Call recording
6.8
68%
26 Ratings
N/A
0 Ratings
Call park
8.7
87%
35 Ratings
N/A
0 Ratings
Call screening
6.4
64%
32 Ratings
N/A
0 Ratings
Message alerts
7.5
75%
36 Ratings
N/A
0 Ratings
VoIP system collaboration
8.1
Cisco Unified Communications Manager (Call Manager)
81%
CloudTalk
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Video conferencing
8.3
83%
27 Ratings
N/A
0 Ratings
Audio conferencing
8.0
80%
37 Ratings
N/A
0 Ratings
Video screen sharing
8.2
82%
14 Ratings
N/A
0 Ratings
Instant messaging
8.0
80%
17 Ratings
N/A
0 Ratings
Mobile apps
7.9
Cisco Unified Communications Manager (Call Manager)
79%
CloudTalk
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Mobile app for iOS
7.9
79%
23 Ratings
N/A
0 Ratings
Mobile app for Android
7.8
78%
21 Ratings
N/A
0 Ratings
Contact Center Software
Cisco Unified Communications Manager (Call Manager)
Feature Set Not Supported
N/A
7.9
CloudTalk
79%
CloudTalk ranks higher in 13/13 features
CloudTalk ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
7.8
78%
34 Ratings
Validate callers
N/A
0 Ratings
7.9
79%
31 Ratings
Outbound response
N/A
0 Ratings
7.9
79%
31 Ratings
Call forwarding
N/A
0 Ratings
8.8
88%
30 Ratings
Click-to-call (CTC)
N/A
0 Ratings
8.3
83%
30 Ratings
Warm transfer
N/A
0 Ratings
9.0
90%
24 Ratings
Predictive dialing
N/A
0 Ratings
7.3
73%
18 Ratings
Interactive voice response
N/A
0 Ratings
7.3
73%
21 Ratings
REST APIs
N/A
0 Ratings
7.7
77%
23 Ratings
Call scripts
N/A
0 Ratings
7.5
75%
18 Ratings
Call tracking
N/A
0 Ratings
7.3
73%
28 Ratings
Multichannel integration
N/A
0 Ratings
7.3
73%
22 Ratings
CRM software integration
N/A
0 Ratings
8.6
86%
27 Ratings
Workforce Optimization (WFO)
Cisco Unified Communications Manager (Call Manager)
Feature Set Not Supported
N/A
7.5
CloudTalk
75%
CloudTalk ranks higher in 9/9 features
CloudTalk ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
7.6
76%
26 Ratings
Omnichannel inbound routing
N/A
0 Ratings
7.4
74%
22 Ratings
Recording
N/A
0 Ratings
7.2
72%
29 Ratings
Quality management
N/A
0 Ratings
7.8
78%
26 Ratings
Call analytics
N/A
0 Ratings
7.7
77%
30 Ratings
Historical reporting
N/A
0 Ratings
6.9
69%
28 Ratings
Live reporting
N/A
0 Ratings
7.8
78%
26 Ratings
Customer surveys
N/A
0 Ratings
7.6
76%
20 Ratings
Customer interaction analytics
N/A
0 Ratings
8.0
80%
20 Ratings
Attribute Ratings
- Cisco Unified Communications Manager (Call Manager) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
- CloudTalk is rated higher in 1 area: Usability
Likelihood to Recommend
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings
8.7
CloudTalk
87%
34 Ratings
Likelihood to Renew
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating
8.2
CloudTalk
82%
1 Rating
Usability
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings
8.4
CloudTalk
84%
5 Ratings
Support Rating
8.4
Cisco Unified Communications Manager (Call Manager)
84%
27 Ratings
6.1
CloudTalk
61%
17 Ratings
Implementation Rating
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings
8.2
CloudTalk
82%
1 Rating
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
CloudTalk
Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
CEO (Chief Executive Officer)
Horizoncaravel Unipessoal, LdaReal Estate, 1-10 employees
Pros
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesCloudTalk
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employeesCons
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
CloudTalk
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
Senior Support Manager
TaskworldComputer Software, 51-200 employees
Pricing Details
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Unified Communications Manager (Call Manager) Editions & Modules
—
Additional Pricing Details
Must contact sales team for pricingCloudTalk
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user or company/month (invoiced annually)
CloudTalk Editions & Modules
Edition
CloudTalk Essential | $25.001 |
---|---|
CloudTalk Custom | -2 |
CloudTalk Expert | $40.003 |
CloudTalk Starter | $20.003 |
- per user/month (invoiced annually)
- per user or company/month (invoiced annually)
- per user/month (invoiced annually)
Additional Pricing Details
—Likelihood to Renew
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
CloudTalk
CloudTalk 8.2
Based on 1 answer
It is working and affordable
CFO (Chief Financial Officer)
PlanetWatchers (UK) LimitedComputer Software, 11-50 employees
Usability
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
CloudTalk
CloudTalk 8.4
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Customer Support
Discover Car HireLeisure, Travel & Tourism, 51-200 employees
Support Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesCloudTalk
CloudTalk 6.1
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Account Manager
QualityUnitInformation Technology and Services, 51-200 employees
Implementation Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
CloudTalk
CloudTalk 8.2
Based on 1 answer
No answer on this topic is available.
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesCloudTalk
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Head of Sales and CS
UFA Trader LIMITEDWholesale, 201-500 employees
Return on Investment
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesCloudTalk
- For a similar price it is not necessary to manage so many cell phone accounts
- Unlike basic telephony. It is possible to have more control of the interactions with our clients.
- For administrators it allows better control of commercial actions or the corresponding area for communication issues
Product Manager
Migrante Sociedad FinancieraFinancial Services, 51-200 employees