Cisco VoIP PBX (discontinued) vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX (discontinued)
Score 7.0 out of 10
N/A
Cisco's VoIP PBX product has reached its end-of-life, and is no longer available for sale.N/A
Zoom Phone
Score 8.7 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Cisco VoIP PBX (discontinued)Zoom Phone
Editions & Modules
No answers on this topic
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Cisco VoIP PBX (discontinued)Zoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Community Pulse
Cisco VoIP PBX (discontinued)Zoom Phone
Features
Cisco VoIP PBX (discontinued)Zoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco VoIP PBX (discontinued)
-
Ratings
Zoom Phone
9.4
43 Ratings
16% above category average
Hosted PBX00 Ratings9.820 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.526 Ratings
User templates00 Ratings9.317 Ratings
Call reports00 Ratings9.421 Ratings
Directory of employee names00 Ratings9.238 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco VoIP PBX (discontinued)
-
Ratings
Zoom Phone
9.1
42 Ratings
8% above category average
Answering rules00 Ratings9.739 Ratings
Call recording00 Ratings9.840 Ratings
Call park00 Ratings9.732 Ratings
Call screening00 Ratings9.831 Ratings
Message alerts00 Ratings9.537 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco VoIP PBX (discontinued)
-
Ratings
Zoom Phone
9.6
22 Ratings
18% above category average
Video conferencing00 Ratings9.521 Ratings
Audio conferencing00 Ratings9.521 Ratings
Video screen sharing00 Ratings9.721 Ratings
Instant messaging00 Ratings9.718 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco VoIP PBX (discontinued)
-
Ratings
Zoom Phone
9.8
41 Ratings
20% above category average
Mobile app for iOS00 Ratings9.836 Ratings
Mobile app for Android00 Ratings9.827 Ratings
Best Alternatives
Cisco VoIP PBX (discontinued)Zoom Phone
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco VoIP PBX (discontinued)Zoom Phone
Likelihood to Recommend
7.5
(8 ratings)
9.3
(46 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
7.3
(2 ratings)
Support Rating
8.0
(1 ratings)
6.6
(4 ratings)
User Testimonials
Cisco VoIP PBX (discontinued)Zoom Phone
Likelihood to Recommend
Discontinued Products
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Zoom
I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices
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Pros
Discontinued Products
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Zoom
  • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
  • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
  • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
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Cons
Discontinued Products
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Discontinued Products
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Discontinued Products
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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Zoom
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
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Alternatives Considered
Discontinued Products
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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Zoom
The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
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Return on Investment
Discontinued Products
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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Zoom
  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel