65 Reviews and Ratings
124 Reviews and Ratings
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.Incentivized
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.Incentivized
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.Incentivized
Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.Incentivized
During initial setups it can be a little confusing.The look and feel is a little rigid. It feels like it is in need of a smoother UI update.When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Slow customer service - we know more about their product than whoever we talk to whenever we call inIt does not always keep the settings during session unless we disconnect and reconnect with the new settings.Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.Incentivized
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
It works greatIncentivized
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCsIncentivized
Always there as long as there is an internet connectionIncentivized
It loads quickly,Incentivized
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.Incentivized
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.Incentivized
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forthIncentivized
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.Incentivized
The view is a little blurry. The resolution could be betterIncentivized
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.Incentivized
Save timeImprove customer satisfaction as we can involve the entire team any time and from any place to solve clients' problemsIt effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problemsIncentivized