What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
307 Ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

LogMeIn Rescue

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
307 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn is very solid - a much better tool than many of the 'free' offerings. Worth the cost for sure. If I had to talk about what they could be doing better I guess I would talk about the confusion of LogMeIn vs GoToAssist - which is the same thing but still branded differently... should all be one single product now. I would also go back to the iPhone issue and hope that someday they can work it out with Apple to have full-screen visibility and interaction for iPhone users.
iain Stephen | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.6
LogMeIn Rescue
8.5
Screen sharing
Cisco Webex Support
7.5
LogMeIn Rescue
9.1
File transfer
Cisco Webex Support
7.8
LogMeIn Rescue
8.6
Instant message
Cisco Webex Support
7.7
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
LogMeIn Rescue
9.2
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
LogMeIn Rescue
8.8
Over-the-Internet remote session
Cisco Webex Support
7.1
LogMeIn Rescue
8.9
Initiate remote control from mobile
Cisco Webex Support
9.0
LogMeIn Rescue
7.4
Remote management of servers & workstations
Cisco Webex Support
2.4
LogMeIn Rescue
9.2
Remote Active Directory® management
Cisco Webex Support
2.4
LogMeIn Rescue
9.1
Centralized management dashboard
Cisco Webex Support
4.8
LogMeIn Rescue
7.5
Session record
Cisco Webex Support
8.7
LogMeIn Rescue
8.4
Annotations
Cisco Webex Support
6.8
LogMeIn Rescue
8.3
Monitoring and Alerts
Cisco Webex Support
2.4
LogMeIn Rescue
7.7
Multi-platform remote control
Cisco Webex Support
8.1
LogMeIn Rescue
8.6

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

LogMeIn Rescue

  • LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
  • LogMeIn Rescue allows to see and access areas that are not available using Zoom.
  • LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
  • LogMeIn Rescue provides a built-in secure file transfer client.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

LogMeIn Rescue

  • Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
  • No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
  • Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 5.8
Based on 16 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.1
Based on 18 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 3.1
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 7.3
Based on 40 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 2 answers
Make sure you have your LogMeIn Rescue account sign in details handy when installing on multiple support systems.
Michael Craven | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

  • It allows each tech to handle more issues with less time spent on travel.
  • It allows each customer to have immediate assistance to take care of the issue without having to pick up and bring the laptop in to the support center.
  • The cost savings of travel time alone adds up very quickly.
Matt Ebert | TrustRadius Reviewer

Screenshots

Cisco Webex Support

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
LogMeIn Rescue
8.0

Likelihood to Renew

Cisco Webex Support
9.1
LogMeIn Rescue
5.8

Usability

Cisco Webex Support
7.0
LogMeIn Rescue
8.1

Reliability and Availability

Cisco Webex Support
LogMeIn Rescue
9.1

Performance

Cisco Webex Support
LogMeIn Rescue
9.1

Support Rating

Cisco Webex Support
3.1
LogMeIn Rescue
7.3

Implementation Rating

Cisco Webex Support
LogMeIn Rescue
6.4

Scalability

Cisco Webex Support
LogMeIn Rescue
9.1

Add comparison