Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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LogMeIn Rescue by GoTo
Score 8.0 out of 10
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Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…
Light weighted, easy to use, fast, no hangs, file sharing.
Verified User
Technician
Chose LogMeIn Rescue by GoTo
LogMeIn [Rescue] is simpler and less expensive than any competing product we have used. Other products require [a] lengthier set up and configuration before a connection could be established. Remote control and sharing are also complicated with other apps. The integrated …
Verified User
Analyst
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue provides an easier interface and clean and crisp icons to perform day to day tasks in service teams. Using other software can be more demanding and overwhelming due to the complexity and overabundance of options. Also there is an economical advantage as well. …
Verified User
Supervisor
Chose LogMeIn Rescue by GoTo
Much better connectivity and performance than Webex in our experience. The MSP platform was very robust and contained a lot of management features that are not available within Rescue since it does not have an agent deployed on all the machines. However, its remote access …
LogMeIn Rescue has a much easier connection process than Webex Support Center; the UI is much more intuitive and has better labeling so that you know what each button does and don't have to hover over each one to figure out what it does. ScreenConnect did not have the same …