What users are saying about
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Top Rated
1979 Ratings
56 Ratings
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Score 7.6 out of 100

Microsoft Teams

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Top Rated
1979 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Microsoft Teams

I think its great for short internal meetings and internal work. Desktop sharing ect. The chat is also really well done and works very well. We have not had any failures that has caused issues. It also great for adhoc groups and trouble shooting in our case it allows us to easily split off with cross functional groups to discuss issues without cluttering up a larger conversation. We also like that it is linked to our Active Directory information in Azure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.7
Microsoft Teams
Screen sharing
Cisco Webex Support
7.5
Microsoft Teams
File transfer
Cisco Webex Support
7.8
Microsoft Teams
Instant message
Cisco Webex Support
7.7
Microsoft Teams
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
Microsoft Teams
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
Microsoft Teams
Over-the-Internet remote session
Cisco Webex Support
7.1
Microsoft Teams
Initiate remote control from mobile
Cisco Webex Support
9.0
Microsoft Teams
Remote management of servers & workstations
Cisco Webex Support
2.5
Microsoft Teams
Remote Active Directory® management
Cisco Webex Support
2.5
Microsoft Teams
Centralized management dashboard
Cisco Webex Support
4.9
Microsoft Teams
Session record
Cisco Webex Support
8.7
Microsoft Teams
Annotations
Cisco Webex Support
6.8
Microsoft Teams
Monitoring and Alerts
Cisco Webex Support
2.5
Microsoft Teams
Multi-platform remote control
Cisco Webex Support
8.1
Microsoft Teams

Project Management

Cisco Webex Support
Microsoft Teams
7.9
Task Management
Cisco Webex Support
Microsoft Teams
8.0
Gantt Charts
Cisco Webex Support
Microsoft Teams
7.5
Scheduling
Cisco Webex Support
Microsoft Teams
8.4
Workflow Automation
Cisco Webex Support
Microsoft Teams
7.5
Mobile Access
Cisco Webex Support
Microsoft Teams
8.8
Search
Cisco Webex Support
Microsoft Teams
7.7
Visual planning tools
Cisco Webex Support
Microsoft Teams
7.3

Communication

Cisco Webex Support
Microsoft Teams
8.2
Chat
Cisco Webex Support
Microsoft Teams
8.8
Notifications
Cisco Webex Support
Microsoft Teams
8.3
Discussions
Cisco Webex Support
Microsoft Teams
8.7
Surveys
Cisco Webex Support
Microsoft Teams
7.8
Internal knowledgebase
Cisco Webex Support
Microsoft Teams
7.6
Integrates with GoToMeeting
Cisco Webex Support
Microsoft Teams
7.7
Integrates with Gmail and Google Hangouts
Cisco Webex Support
Microsoft Teams
7.6
Integrates with Outlook
Cisco Webex Support
Microsoft Teams
9.3

File Sharing & Management

Cisco Webex Support
Microsoft Teams
8.5
Versioning
Cisco Webex Support
Microsoft Teams
8.5
Video files
Cisco Webex Support
Microsoft Teams
8.5
Audio files
Cisco Webex Support
Microsoft Teams
8.4
Document collaboration
Cisco Webex Support
Microsoft Teams
8.6
Access control
Cisco Webex Support
Microsoft Teams
8.6
Advanced security features
Cisco Webex Support
Microsoft Teams
8.7
Integrates with Google Drive
Cisco Webex Support
Microsoft Teams
7.9
Device sync
Cisco Webex Support
Microsoft Teams
8.4

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Microsoft Teams

  • It has a presentation mode, video recording, and the recordings, as well as the transcripts, are stored in the cloud.
  • Microsoft Teams is simple to set up and manage. Excellent quality for video and phone calls.
  • I also like how it connects to Outlook so you can view your calendar there.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Microsoft Teams

  • The Chat Room - sometimes it's hard to find. The room sometimes seems disconnected from the meeting you are in. I like that it archives them, but it can be hard to find things in an archived chat room.
  • Cameras / Microphones - I wish it was more flexible in the kinds of cameras you can use. I'd love it you could include multiple cameras or to include video overlays more easily.
  • Scheduling outside your organization - Yes, I know you can just email someone to add them, but it doesn't work with Outlook and sometimes, the meeting doesn't get added to their calendar.
Hans Meyer | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 3 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.1
Based on 28 answers
While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.
Stefan Boeykens | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 3.2
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.4
Based on 126 answers
I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams has a survey or research feature, which is a significant source of data collection in the company. Also, Microsoft Teams integrates with different programs, and this brings efficiency and perfection in its role. Finally, there is the search and filtering feature from Microsoft Teams, which ensures no loss of data or time spent when looking for them.
Jessica Bwire | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
  • Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
  • One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
Microsoft Teams
8.3

Likelihood to Renew

Cisco Webex Support
9.1
Microsoft Teams
10.0

Usability

Cisco Webex Support
7.0
Microsoft Teams
7.1

Support Rating

Cisco Webex Support
3.2
Microsoft Teams
7.4

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