What users are saying about
98 Ratings
65 Ratings
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Score 7.9 out of 100
98 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Zoho Assist ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
8.9

Zoho Assist

89%
Zoho Assist ranks higher in 13/14 features

Screen sharing

8.2
82%
9 Ratings
9.9
99%
10 Ratings

File transfer

8.4
84%
9 Ratings
9.6
96%
10 Ratings

Instant message

7.4
74%
7 Ratings
9.9
99%
11 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
10.0
100%
2 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
6.3
63%
9 Ratings

Over-the-Internet remote session

8.0
80%
9 Ratings
9.7
97%
11 Ratings

Initiate remote control from mobile

4.3
43%
6 Ratings
10.0
100%
6 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
9.4
94%
7 Ratings

Remote Active Directory® management

5.8
58%
5 Ratings
4.4
44%
3 Ratings

Centralized management dashboard

6.9
69%
7 Ratings
9.3
93%
8 Ratings

Session record

8.6
86%
7 Ratings
9.6
96%
6 Ratings

Annotations

6.9
69%
7 Ratings
10.0
100%
6 Ratings

Monitoring and Alerts

6.5
65%
5 Ratings
7.1
71%
4 Ratings

Multi-platform remote control

5.1
51%
7 Ratings
9.0
90%
6 Ratings

Attribute Ratings

  • Zoho Assist is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.5

Cisco Webex Support

75%
11 Ratings
9.1

Zoho Assist

91%
11 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

Zoho Assist

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating
8.8

Zoho Assist

88%
2 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
9.2

Zoho Assist

92%
7 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Zoho Corporation

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Zoho Corporation

  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Zoho Corporation

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Assist

    Starting Price

    $12 per technician/per month

    Editions & Modules

    Zoho Assist editions and modules pricing
    EditionModules
    Remote Support - Standard121
    Remote Support - Professional182
    Remote Support - Enterprise283
    Unattended Access - Standard124
    Unattended Access - Professional185

    Footnotes

    1. per technician/per month
    2. per technician/per month
    3. per technician/per month
    4. 25 unattended computers/per month
    5. 25 unattended computers/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    Zoho Corporation

    No answers on this topic

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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    Zoho Corporation

    Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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    Zoho Corporation

    As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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    Zoho Corporation

    Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    Zoho Corporation

    • It's the most cost-effective service I've found with device control features, saving money.
    • It's reliable whenever we need it.
    • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
    Read full review

    Screenshots

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