What users are saying about
6 Ratings
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Top Rated
800 Ratings
6 Ratings
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Score 8 out of 100

SurveyMonkey

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Top Rated
800 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is a high-value, cost-effective solution when you need to generate more basic levels of research that can be used for a wide variety of applications across the organization. If I can avoid the cost, aggravation and time it takes to engage a third-party research firm and use a tool like SurveyMonkey to generate what I need, I will do so.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
SurveyMonkey
7.9
Survey templates
Clarabridge
SurveyMonkey
8.6
Themes
Clarabridge
SurveyMonkey
7.6
Custom logo/branding
Clarabridge
SurveyMonkey
7.6

Survey Content

Clarabridge
SurveyMonkey
8.4
Changes to live survey
Clarabridge
SurveyMonkey
8.6
Question design help
Clarabridge
SurveyMonkey
7.8
Multiple question types
Clarabridge
SurveyMonkey
8.8

Survey Logic

Clarabridge
SurveyMonkey
8.4
Survey logic flexibility
Clarabridge
SurveyMonkey
8.4

Survey Reporting & Analytics

Clarabridge
SurveyMonkey
8.3
Response tracking
Clarabridge
SurveyMonkey
8.7
Data export
Clarabridge
SurveyMonkey
8.6
Standard reports
Clarabridge
SurveyMonkey
8.2
Custom reports
Clarabridge
SurveyMonkey
8.0
Analytics
Clarabridge
SurveyMonkey
8.1

Survey Administration & Security

Clarabridge
SurveyMonkey
8.5
Access controls
Clarabridge
SurveyMonkey
8.6
Compliance
Clarabridge
SurveyMonkey
8.4

Survey Distribution

Clarabridge
SurveyMonkey
8.2
Vendor-offered crowdsourcing
Clarabridge
SurveyMonkey
8.5
Respondent restrictions
Clarabridge
SurveyMonkey
8.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

SurveyMonkey

  • Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
  • Provides a wide variety of distribution methods and means of collecting answers.
  • Provides comprehensive results including graphs and diagrams that help interpret the results.
  • Friendly reminders to help target audiences complete their survey.
  • Customized survey forms that can include company branding/style.
  • Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
Juan Palma | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

SurveyMonkey

  • I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
  • Give more options to customize the look of your survey.
Amanda Carpenter | TrustRadius Reviewer

Likelihood to Renew

Clarabridge

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.7
Based on 24 answers
My initial experience with SurveyMonkey was the free version, with no training or onboarding assistance provided. Within about 30 minutes, I was able to master the interface, using most if not all of the features of the system to generate surveys, make modifications to live surveys on the fly, and review the survey feedback
Ira Bornstein, MBA | TrustRadius Reviewer

Performance

Clarabridge

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 7.7
Based on 22 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Clarabridge

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey, in my opinion, is better than Google Forms for data analysis; however, Google Forms does a better job of providing customization and different features. I am sure this opinion could be swayed if I tried the paid version of SurveyMonkey; however, this is not something that is in my budget right now.
Mandy Henriksen | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. Per User Per Month (billed monthly)
  3. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
SurveyMonkey
7.9

Likelihood to Renew

Clarabridge
SurveyMonkey
8.9

Usability

Clarabridge
SurveyMonkey
8.7

Reliability and Availability

Clarabridge
SurveyMonkey
10.0

Performance

Clarabridge
SurveyMonkey
6.0

Support Rating

Clarabridge
SurveyMonkey
7.7

Implementation Rating

Clarabridge
SurveyMonkey
10.0

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