What users are saying about
30 Ratings
12 Ratings
30 Ratings
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Score 3.7 out of 100
12 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

eClincher

Best suited for a marketer that cares about reports, needs a social media management platform and doesn't want to pay more for a more aesthetically pleasing version of a platform with the same or less functionality, such as Hootsuite or Sprout Social. For a social media marketer that wants to automate some of their postings, the queues feature is great for this functionality.Not best suited for beginners to social media, as their platform is best utilized with someone familiar with the industry that knows what they are doing. Their chat support team is very good though, but this type of individual might find themselves spending a lot of time on the platform.
Dave Bloom | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
eClincher
WYSIWYG email editor
ClickDimensions
5.3
eClincher
Dynamic content
ClickDimensions
4.2
eClincher
Ability to test dynamic content
ClickDimensions
4.6
eClincher
Landing pages
ClickDimensions
2.7
eClincher
A/B testing
ClickDimensions
4.9
eClincher
Mobile optimization
ClickDimensions
4.5
eClincher
Email deliverability reporting
ClickDimensions
2.7
eClincher
List management
ClickDimensions
4.0
eClincher
Triggered drip sequences
ClickDimensions
5.5
eClincher

Lead Management

ClickDimensions
3.7
eClincher
Lead nurturing
ClickDimensions
2.8
eClincher
Lead scoring and grading
ClickDimensions
4.6
eClincher
Data quality management
ClickDimensions
3.2
eClincher
Automated sales alerts and tasks
ClickDimensions
4.1
eClincher

Campaign Management

ClickDimensions
2.7
eClincher
Calendaring
ClickDimensions
4.1
eClincher
Event/webinar marketing
ClickDimensions
1.2
eClincher

Social Media Marketing

ClickDimensions
5.6
eClincher
Social sharing and campaigns
ClickDimensions
8.0
eClincher
Social profile integration
ClickDimensions
3.2
eClincher

Reporting & Analytics

ClickDimensions
2.9
eClincher
Dashboards
ClickDimensions
2.4
eClincher
Standard reports
ClickDimensions
2.4
eClincher
Custom reports
ClickDimensions
3.9
eClincher

Platform & Infrastructure

ClickDimensions
5.0
eClincher
API
ClickDimensions
1.2
eClincher
Role-based workflow & approvals
ClickDimensions
1.3
eClincher
Customizability
ClickDimensions
5.3
eClincher
Integration with Salesforce.com
ClickDimensions
7.0
eClincher
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
eClincher
Integration with SugarCRM
ClickDimensions
8.0
eClincher

Listening/monitoring

ClickDimensions
eClincher
7.5
Boolean keyword searches
ClickDimensions
eClincher
7.6
Filtering out noise/spam
ClickDimensions
eClincher
8.1
Broad channel coverage
ClickDimensions
eClincher
6.8

Publishing

ClickDimensions
eClincher
9.1
Content planning and scheduling
ClickDimensions
eClincher
9.9
Audience targeting
ClickDimensions
eClincher
8.8
Content optimization
ClickDimensions
eClincher
8.4
Workflow management
ClickDimensions
eClincher
9.3

Engagement

ClickDimensions
eClincher
7.8
Automated routing and prioritization
ClickDimensions
eClincher
7.8
Customer interaction histories
ClickDimensions
eClincher
6.7
Bulk actions
ClickDimensions
eClincher
9.0

Marketing

ClickDimensions
eClincher
9.0
Lead generation
ClickDimensions
eClincher
9.0
Content marketing
ClickDimensions
eClincher
8.9
Paid media management
ClickDimensions
eClincher
9.0

Channel coverage/integration

ClickDimensions
eClincher
9.2
Twitter
ClickDimensions
eClincher
9.1
Facebook
ClickDimensions
eClincher
9.9
LinkedIn
ClickDimensions
eClincher
10.0
Google+
ClickDimensions
eClincher
7.1
Instagram
ClickDimensions
eClincher
8.8
Pinterest
ClickDimensions
eClincher
9.9
YouTube
ClickDimensions
eClincher
9.9

Reporting/analytics

ClickDimensions
eClincher
9.3
Campaign success analytics
ClickDimensions
eClincher
9.4
Real-time tracking
ClickDimensions
eClincher
9.3

Account management

ClickDimensions
eClincher
9.6
Role-based user permissions & privileges
ClickDimensions
eClincher
9.8
Mobile access
ClickDimensions
eClincher
9.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

eClincher

  • eClincher supports nearly every social network and connects to a large number of sources (blogs, bit.ly, Google Analytics, Google My Business). This makes workflow tremendously easy.
  • Posting Groups. At higher levels of service, eClincher allows you to set-up individual brand accounts. My agency isn't at that level, so we utilize eClincher's posting groups to make 1-click groups that post to all of the profiles for each client. This allows us to quickly post a cohesive message across all channels.
  • Workflow management: eClincher adds plenty of additional tools to make your workflow fast. Connections to free stock photo services make it easy to add generic pictures to your content. Google Analytics and bit.ly can keep track of statistics and measure success. The Inbox allows you to handle all your clients' accounts from one screen (including comments, messages, reviews, and more). The Feeds and Influencers tabs allow you to understand your market and what's being said. Altogether, eClincher makes a 1-app solution for Social Media Management.
Scott Walker | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

eClincher

  • It's not very visually appealing, but this is not a dealbreaker.
  • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
  • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

eClincher

eClincher 10.0
Based on 1 answer
Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
Scott Walker | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

eClincher

eClincher 10.0
Based on 2 answers
Since I
have been using this tool, I have had positive experiences, but at the start it was a
bit hectic to use and implement. After spending some time, it became easy to
use and now I can say it is a very user friendly social media platform.
Vincenzo Samuele | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

eClincher

eClincher 6.0
Based on 1 answer
Its customer support needs some improvement because they take a long time to resolve complaints.
Vincenzo Samuele | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

eClincher

eClincher 8.0
Based on 1 answer
Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
Scott Walker | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

eClincher

There are loads of social scheduling tools out there. I was using Buffer but then found it was limited in terms of listening and reporting so I started to look at a more professional software. I tried Hootsuite but hated the interface, way too busy with the primary focus being on feeds rather than scheduling. Sprout Social I found clunky and hard to use. eClincher was recommended to me by a friend. I think the interface (desktop and mobile) is easy to use but what sets it apart is its support - the live chat is brilliant.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

eClincher

  • Makes it much easier to manage our social publishing
  • Makes it much easier to manage our social engagement
  • Makes it much easier to manage our social reporting
Dave Bloom | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

eClincher

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClincher Editions & Modules

Edition
Basic$49.00
Premier$99.00
Agency$199.00
Enterprise$599.00
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    ClickDimensions
    3.3
    eClincher
    9.0

    Likelihood to Renew

    ClickDimensions
    9.0
    eClincher
    10.0

    Usability

    ClickDimensions
    5.0
    eClincher
    10.0

    Support Rating

    ClickDimensions
    1.0
    eClincher
    6.0

    Implementation Rating

    ClickDimensions
    eClincher
    8.0

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