What users are saying about
34 Ratings
15 Ratings
34 Ratings
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Score 3.6 out of 100
15 Ratings
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Score 6.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    3.7

    ClickDimensions

    37%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 9/9 features

    WYSIWYG email editor

    5.1
    51%
    8 Ratings
    N/A
    0 Ratings

    Dynamic content

    3.7
    37%
    10 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    1.6
    16%
    10 Ratings
    N/A
    0 Ratings

    Landing pages

    1.6
    16%
    10 Ratings
    N/A
    0 Ratings

    A/B testing

    3.6
    36%
    10 Ratings
    N/A
    0 Ratings

    Mobile optimization

    2.1
    21%
    10 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    4.0
    40%
    18 Ratings
    N/A
    0 Ratings

    List management

    5.6
    56%
    9 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.1
    61%
    9 Ratings
    N/A
    0 Ratings

    Lead Management

    4.7

    ClickDimensions

    47%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 4/4 features

    Lead nurturing

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    5.0
    50%
    9 Ratings
    N/A
    0 Ratings

    Data quality management

    3.0
    30%
    8 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    4.0
    40%
    7 Ratings
    N/A
    0 Ratings

    Campaign Management

    2.5

    ClickDimensions

    25%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 2/2 features

    Calendaring

    4.0
    40%
    5 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    1.0
    10%
    6 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    5.5

    ClickDimensions

    55%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 2/2 features

    Social sharing and campaigns

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Social profile integration

    3.1
    31%
    3 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    2.6

    ClickDimensions

    26%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 3/3 features

    Dashboards

    2.0
    20%
    9 Ratings
    N/A
    0 Ratings

    Standard reports

    2.0
    20%
    9 Ratings
    N/A
    0 Ratings

    Custom reports

    3.8
    38%
    7 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    4.4

    ClickDimensions

    44%

    eClincher

    Feature Set Not Supported
    N/A
    ClickDimensions ranks higher in 6/6 features

    API

    1.0
    10%
    5 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    1.0
    10%
    5 Ratings
    N/A
    0 Ratings

    Customizability

    2.6
    26%
    7 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    7.1
    71%
    10 Ratings
    N/A
    0 Ratings

    Integration with SugarCRM

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Listening/monitoring

    ClickDimensions

    Feature Set Not Supported
    N/A
    6.8

    eClincher

    68%
    eClincher ranks higher in 3/3 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Publishing

    ClickDimensions

    Feature Set Not Supported
    N/A
    6.3

    eClincher

    63%
    eClincher ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Audience targeting

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Content optimization

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Workflow management

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Engagement

    ClickDimensions

    Feature Set Not Supported
    N/A
    6.3

    eClincher

    63%
    eClincher ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    4.8
    48%
    3 Ratings

    Bulk actions

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Marketing

    ClickDimensions

    Feature Set Not Supported
    N/A
    2.0

    eClincher

    20%
    eClincher ranks higher in 2/2 features

    Lead generation

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Content marketing

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Channel coverage/integration

    ClickDimensions

    Feature Set Not Supported
    N/A
    7.0

    eClincher

    70%
    eClincher ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Facebook

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    LinkedIn

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Google+

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Instagram

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Pinterest

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    YouTube

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Reporting/analytics

    ClickDimensions

    Feature Set Not Supported
    N/A
    5.4

    eClincher

    54%
    eClincher ranks higher in 2/2 features

    Campaign success analytics

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Real-time tracking

    N/A
    0 Ratings
    5.4
    54%
    6 Ratings

    Account management

    ClickDimensions

    Feature Set Not Supported
    N/A
    5.8

    eClincher

    58%
    eClincher ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Mobile access

    N/A
    0 Ratings
    3.1
    31%
    6 Ratings

    Attribute Ratings

    • ClickDimensions is rated higher in 1 area: Usability
    • eClincher is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • ClickDimensions and eClincher are tied in 1 area: Support Rating

    Likelihood to Recommend

    2.0

    ClickDimensions

    20%
    10 Ratings
    2.8

    eClincher

    28%
    6 Ratings

    Likelihood to Renew

    9.0

    ClickDimensions

    90%
    1 Rating
    10.0

    eClincher

    100%
    1 Rating

    Usability

    5.0

    ClickDimensions

    50%
    3 Ratings
    1.0

    eClincher

    10%
    2 Ratings

    Support Rating

    1.0

    ClickDimensions

    10%
    4 Ratings
    1.0

    eClincher

    10%
    1 Rating

    Implementation Rating

    ClickDimensions

    N/A
    0 Ratings
    8.0

    eClincher

    80%
    2 Ratings

    Likelihood to Recommend

    ClickDimensions

    ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
    Emily Olson | TrustRadius Reviewer

    eClincher

    Best suited for a marketer that cares about reports, needs a social media management platform and doesn't want to pay more for a more aesthetically pleasing version of a platform with the same or less functionality, such as Hootsuite or Sprout Social. For a social media marketer that wants to automate some of their postings, the queues feature is great for this functionality.Not best suited for beginners to social media, as their platform is best utilized with someone familiar with the industry that knows what they are doing. Their chat support team is very good though, but this type of individual might find themselves spending a lot of time on the platform.
    Dave Bloom | TrustRadius Reviewer

    Pros

    ClickDimensions

    • The nurture campaign builder was great. Easy to use and to follow along with.
    • The drop and drag editor was easy to use and you could start using it with no training.
    • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
    Neville Wiles | TrustRadius Reviewer

    eClincher

    • eClincher supports nearly every social network and connects to a large number of sources (blogs, bit.ly, Google Analytics, Google My Business). This makes workflow tremendously easy.
    • Posting Groups. At higher levels of service, eClincher allows you to set-up individual brand accounts. My agency isn't at that level, so we utilize eClincher's posting groups to make 1-click groups that post to all of the profiles for each client. This allows us to quickly post a cohesive message across all channels.
    • Workflow management: eClincher adds plenty of additional tools to make your workflow fast. Connections to free stock photo services make it easy to add generic pictures to your content. Google Analytics and bit.ly can keep track of statistics and measure success. The Inbox allows you to handle all your clients' accounts from one screen (including comments, messages, reviews, and more). The Feeds and Influencers tabs allow you to understand your market and what's being said. Altogether, eClincher makes a 1-app solution for Social Media Management.
    Scott Walker | TrustRadius Reviewer

    Cons

    ClickDimensions

    • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
    • Managing customer preferences and subscriptions felt extremely convoluted
    • Interfaces generally not intuitive
    • Reporting was not in the class of competitors
    • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
    Anonymous | TrustRadius Reviewer

    eClincher

    • It's not very visually appealing, but this is not a dealbreaker.
    • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
    • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ClickDimensions

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ClickDimensions Editions & Modules

    Additional Pricing Details

    eClincher

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $49

    eClincher Editions & Modules

    Edition
    Basic$49.00
    Premier$99.00
    Agency$199.00
    Enterprise$599.00
    1. none
    Additional Pricing Details

    Likelihood to Renew

    ClickDimensions

    ClickDimensions 9.0
    Based on 1 answer
    I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
    Anonymous | TrustRadius Reviewer

    eClincher

    eClincher 10.0
    Based on 1 answer
    Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
    Scott Walker | TrustRadius Reviewer

    Usability

    ClickDimensions

    ClickDimensions 5.0
    Based on 3 answers
    I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
    Karen Chamberlain | TrustRadius Reviewer

    eClincher

    eClincher 1.0
    Based on 2 answers
    Its usability was good until they changed their plans and stopped their LTD program for its early adopters who helped raise the tool by giving it positive reviews. I don't think eClincher is ethical in any sense based on the recent actions.
    Marcos Ruvalcaba | TrustRadius Reviewer

    Support Rating

    ClickDimensions

    ClickDimensions 1.0
    Based on 4 answers
    You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
    Karen Chamberlain | TrustRadius Reviewer

    eClincher

    eClincher 1.0
    Based on 1 answer
    [In my experience,] due to the fact that they did a bait and switch on their plans and blamed AppSumo for the lifetime program ending is simply wrong. [I believe that] it's unethical to get support and reviews from their early adopters then take the plan away later.
    Marcos Ruvalcaba | TrustRadius Reviewer

    Implementation Rating

    ClickDimensions

    No score
    No answers yet
    No answers on this topic

    eClincher

    eClincher 8.0
    Based on 2 answers
    Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
    Scott Walker | TrustRadius Reviewer

    Alternatives Considered

    ClickDimensions

    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
    Chris Thorne | TrustRadius Reviewer

    eClincher

    There are loads of social scheduling tools out there. I was using Buffer but then found it was limited in terms of listening and reporting so I started to look at a more professional software. I tried Hootsuite but hated the interface, way too busy with the primary focus being on feeds rather than scheduling. Sprout Social I found clunky and hard to use. eClincher was recommended to me by a friend. I think the interface (desktop and mobile) is easy to use but what sets it apart is its support - the live chat is brilliant.
    Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

    Return on Investment

    ClickDimensions

    • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
    • Lead scoring helps develop more qualified leads.
    Emily Olson | TrustRadius Reviewer

    eClincher

    • Makes it much easier to manage our social publishing
    • Makes it much easier to manage our social engagement
    • Makes it much easier to manage our social reporting
    Dave Bloom | TrustRadius Reviewer

    Screenshots

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