What users are saying about
30 Ratings
32 Ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3.7 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Lead Forensics

It is a costly solution but well worth the money because of the details and information. We used others in the past but switched because it links with WIX. Sometimes I feel as if it is not capturing all our web traffic simply because it doesn't even track when our business is using it. It is good for some leads but I think there can be more it is missing.
Karissa Gregor | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Lead Forensics
WYSIWYG email editor
ClickDimensions
5.3
Lead Forensics
Dynamic content
ClickDimensions
4.2
Lead Forensics
Ability to test dynamic content
ClickDimensions
4.6
Lead Forensics
Landing pages
ClickDimensions
2.7
Lead Forensics
A/B testing
ClickDimensions
4.9
Lead Forensics
Mobile optimization
ClickDimensions
4.5
Lead Forensics
Email deliverability reporting
ClickDimensions
2.7
Lead Forensics
List management
ClickDimensions
4.0
Lead Forensics
Triggered drip sequences
ClickDimensions
5.5
Lead Forensics

Lead Management

ClickDimensions
3.7
Lead Forensics
Lead nurturing
ClickDimensions
2.8
Lead Forensics
Lead scoring and grading
ClickDimensions
4.6
Lead Forensics
Data quality management
ClickDimensions
3.2
Lead Forensics
Automated sales alerts and tasks
ClickDimensions
4.1
Lead Forensics

Campaign Management

ClickDimensions
2.6
Lead Forensics
Calendaring
ClickDimensions
4.1
Lead Forensics
Event/webinar marketing
ClickDimensions
1.2
Lead Forensics

Social Media Marketing

ClickDimensions
5.6
Lead Forensics
Social sharing and campaigns
ClickDimensions
8.0
Lead Forensics
Social profile integration
ClickDimensions
3.2
Lead Forensics

Reporting & Analytics

ClickDimensions
2.9
Lead Forensics
Dashboards
ClickDimensions
2.4
Lead Forensics
Standard reports
ClickDimensions
2.4
Lead Forensics
Custom reports
ClickDimensions
3.9
Lead Forensics

Platform & Infrastructure

ClickDimensions
5.0
Lead Forensics
API
ClickDimensions
1.2
Lead Forensics
Role-based workflow & approvals
ClickDimensions
1.3
Lead Forensics
Customizability
ClickDimensions
5.3
Lead Forensics
Integration with Salesforce.com
ClickDimensions
7.0
Lead Forensics
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Lead Forensics
Integration with SugarCRM
ClickDimensions
8.0
Lead Forensics

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Lead Forensics

  • They do a good job of the actual deanonymization of the accounts and putting it into an easy to filter view
  • It is nice to be able to see the pages visited by the particular companies and how much time the were on each page.
  • They make it fairly easy to tag/segment groups that are visiting the website.
Devin Ellis | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Lead Forensics

  • Tracking, it doesn't track every visitor and sometimes our numbers don't match our visitor count
  • The real time notifications, I wish on the interface you can see if they are currently on the site in live time
  • Accuracy, sometimes I think the business may be different then what it says. You can let them know but the time I did they said it was right
Karissa Gregor | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Lead Forensics

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Lead Forensics

Lead Forensics 9.0
Based on 1 answer
The tool takes a bit to learn and you go through an onboarding to get a better understanding. Once you go through that, the tool is very user friendly and a piece of cake to use - anyone can go through it, no IT skills need to run and manage their platform.
Max Safier | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Lead Forensics

Lead Forensics 8.6
Based on 3 answers
While we have not had a lot of issues, the Lead Forensics team has been helpful in addressing them. The software is fairly intuitive, and issues rarely arise. This could also be from a lack of use on our part, but we have not had a great deal of interaction with the customer support team.
Travis Brown | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Lead Forensics

Lead Forensics is the best as far as I can tell, but choices that are a fraction of the cost come pretty close. Some places like ThomasNet even throw this functionality in for free now. I guess it's a question of if you view this type of intelligence as a luxury or essential.
Doug Mancosky | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Lead Forensics

  • In the end, we canceled our subscription, however, we had a couple solid leads from our use. We reached out to those clients. We didn't generate actual business, but at least we're on their radar.
  • In general, we have a better understanding of the marketing capabilities Lead Forensics can offer us. They provided us all of the tools we'd need to be able to recommend it to our clients.
  • We were able to see the effects of our marketing and learn from their successes of different tactics.
Annie Koelker | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lead Forensics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Lead Forensics
6.3

Likelihood to Renew

ClickDimensions
9.0
Lead Forensics

Usability

ClickDimensions
5.0
Lead Forensics
9.0

Support Rating

ClickDimensions
1.0
Lead Forensics
8.6

Add comparison