What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 41 reviews and ratings
Feature Set Ratings
Email & Online Marketing

3.7
ClickDimensions
37%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings
N/A
0 Ratings
Dynamic content

3.7
37%
10 Ratings
N/A
0 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings
N/A
0 Ratings
Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings
A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings
Mobile optimization

2.1
21%
10 Ratings
N/A
0 Ratings
Email deliverability reporting

4.0
40%
18 Ratings
N/A
0 Ratings
List management

5.6
56%
9 Ratings
N/A
0 Ratings
Triggered drip sequences

6.1
61%
9 Ratings
N/A
0 Ratings
Lead Management

4.7
ClickDimensions
47%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings
N/A
0 Ratings
Standard reports

2.0
20%
9 Ratings
N/A
0 Ratings
Custom reports

3.8
38%
7 Ratings
N/A
0 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%
Lead Forensics
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings
N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings
Customizability

2.6
26%
7 Ratings
N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Lead Forensics is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings
4.8
Lead Forensics
48%
17 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating
Lead Forensics
N/A
0 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings
9.0
Lead Forensics
90%
1 Rating
Support Rating

1.0
ClickDimensions
10%
4 Ratings
8.2
Lead Forensics
82%
5 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Lead Forensics
It is a costly solution but well worth the money because of the details and information. We used others in the past but switched because it links with WIX. Sometimes I feel as if it is not capturing all our web traffic simply because it doesn't even track when our business is using it. It is good for some leads but I think there can be more it is missing.
Marketing Manager
Affiliated Technology SolutionsTelecommunications, 11-50 employees
Pros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Lead Forensics
- It gives you valid leads that have been on your website looking for your products
- The information is always accurate and detailed about their visit
- It notifies you when the customer is looking for help or products, so you know when to reach out to them
National Sales Specialist
Headsets by HeadsettersTelecommunications, 1-10 employees
Cons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesLead Forensics
- I wish the process could be a little more automated somehow. Right now it is more manual, at least in our process, to aggregate the accounts and segment accordingly.
- It seems more geared towards sales, rather than marketing. We are struggling a little to use this at scale, but it could be where we are in maturity of using the product.
Consultant
Devin EllisTransportation/Trucking/Railroad, 501-1000 employees
Pricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Lead Forensics
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesLead Forensics
No score
No answers yet
No answers on this topic
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Lead Forensics
Lead Forensics 9.0
Based on 1 answer
The tool takes a bit to learn and you go through an onboarding to get a better understanding. Once you go through that, the tool is very user friendly and a piece of cake to use - anyone can go through it, no IT skills need to run and manage their platform.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Lead Forensics
Lead Forensics 8.2
Based on 5 answers
While we have not had a lot of issues, the Lead Forensics team has been helpful in addressing them. The software is fairly intuitive, and issues rarely arise. This could also be from a lack of use on our part, but we have not had a great deal of interaction with the customer support team.
Account Manager and Tactical Projects Leader
Rokusek DesignMarketing and Advertising, 1-10 employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Lead Forensics
Lead Forensics is the best as far as I can tell, but choices that are a fraction of the cost come pretty close. Some places like ThomasNet even throw this functionality in for free now. I guess it's a question of if you view this type of intelligence as a luxury or essential.
CEO
XtractMor (A Hydro Dynamics Company)Machinery, 1-10 employees
Return on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Lead Forensics
- In the end, we canceled our subscription, however, we had a couple solid leads from our use. We reached out to those clients. We didn't generate actual business, but at least we're on their radar.
- In general, we have a better understanding of the marketing capabilities Lead Forensics can offer us. They provided us all of the tools we'd need to be able to recommend it to our clients.
- We were able to see the effects of our marketing and learn from their successes of different tactics.
Senior Designer
McCullough CreativeMarketing and Advertising, 11-50 employees