What users are saying about
42 Ratings
14 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

Google Surveys

The best thing about Google Surveys is its structure. If you take a look at it for the first time, it doesn't look so complicated. Very friendly. It can even be used by students as part of their thesis. It can be used as [a] personal tracking tool (e.g. finances, income, savings and expenses). Google Surveys is not [only]for business purposes, [it] can be use[d] as a personal tracking tool.
Vianne Marie Abulucion | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
Google Surveys
8.5
Survey templates
Clicktools
7.0
Google Surveys
8.0
Themes
Clicktools
8.9
Google Surveys
7.5
Custom logo/branding
Clicktools
8.9
Google Surveys
10.0

Survey Content

Clicktools
8.9
Google Surveys
8.7
Changes to live survey
Clicktools
8.9
Google Surveys
7.0
Question design help
Clicktools
8.9
Google Surveys
10.0
Multiple question types
Clicktools
8.9
Google Surveys
9.0

Survey Logic

Clicktools
8.0
Google Surveys
8.5
Survey logic flexibility
Clicktools
8.0
Google Surveys
8.5

Survey Reporting & Analytics

Clicktools
9.5
Google Surveys
9.1
Response tracking
Clicktools
9.9
Google Surveys
8.0
Data export
Clicktools
9.9
Google Surveys
7.5
Standard reports
Clicktools
9.0
Google Surveys
10.0
Custom reports
Clicktools
9.9
Google Surveys
10.0
Analytics
Clicktools
9.0
Google Surveys
10.0

Survey Administration & Security

Clicktools
8.9
Google Surveys
9.0
Access controls
Clicktools
8.9
Google Surveys
9.0
Compliance
Clicktools
9.0
Google Surveys
9.0

Survey Distribution

Clicktools
9.0
Google Surveys
10.0
Vendor-offered crowdsourcing
Clicktools
10.0
Google Surveys
10.0
Respondent restrictions
Clicktools
8.0
Google Surveys
10.0

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

Google Surveys

  • Easy to use
  • Great how to videos on YouTube
  • Can share with others
  • Free
Lisa Gonzales | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

Google Surveys

  • Background design, I think it would be better if we could personalize the background design.
  • I haven't encountered attaching video clips on it. I think it's great if we can attach video clips or voice clips since image can be attached.
  • Cute fonts will do.
Vianne Marie Abulucion | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

Google Surveys

Google Surveys 9.0
Based on 2 answers
Easy to use, easy to explain to others, and a fairly straightforward approach.
Lisa Gonzales | TrustRadius Reviewer

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

Google Surveys

Google Surveys 7.5
Based on 2 answers
I would likely give a 10 for Google Surveys because it supports the needs of every user and it addresses every business need. It supports not only business people, [it is] also for students, teachers, and everyone. Another good thing is that Google Surveys is accessible to everyone. It does not limit a person who can use it at very affordable price, and that is a 10 for me.
Vianne Marie Abulucion | TrustRadius Reviewer

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

Google Surveys

It is certainly not as deep in data analytics, but it is much easier to use than the others. Free is also good.
Lisa Gonzales | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

Google Surveys

  • Organized tracking
  • Simple and easy
  • Answers business needs
Vianne Marie Abulucion | TrustRadius Reviewer

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools Editions & Modules

Additional Pricing Details

Google Surveys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Surveys Editions & Modules

Edition
Surveys10¢1
  1. per completed survey
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clicktools
8.9
Google Surveys
9.5

Likelihood to Renew

Clicktools
9.0
Google Surveys

Usability

Clicktools
8.2
Google Surveys
9.0

Performance

Clicktools
8.0
Google Surveys

Support Rating

Clicktools
8.8
Google Surveys
7.5

Online Training

Clicktools
7.0
Google Surveys

Implementation Rating

Clicktools
9.6
Google Surveys

Scalability

Clicktools
7.0
Google Surveys

Add comparison