Clicktools vs Google Surveys | TrustRadius

What users are saying about

Score 8 out of 10

Based on 42 reviews and ratings

Score 9.3 out of 10

Based on 14 reviews and ratings

Feature Rating Comparison

Clicktools

Google Surveys

Survey templates

Themes

Custom logo/branding

Clicktools

Google Surveys

Changes to live survey

Question design help

Multiple question types

Clicktools

Google Surveys

Survey logic flexibility

Clicktools

Google Surveys

Response tracking

Data export

Standard reports

Custom reports

Analytics

Clicktools

Google Surveys

Access controls

Compliance

Clicktools

Google Surveys

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.

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Verified User

Director in Other

Non-Profit Organization Management Company, 11-50 employees

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Easy to use
Great how to videos on YouTube
Can share with others
Free

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Chief Business Officer

Mt Diablo UnifiedEducation Management, 1001-5000 employees

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Cons

Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
Easier/more intuitive graphics uploading.
Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).

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Sr. Training Operations Specialist

SalesforceInternet, 10,001+ employees

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Background design, I think it would be better if we could personalize the background design.
I haven't encountered attaching video clips on it. I think it's great if we can attach video clips or voice clips since image can be attached.
Cute fonts will do.

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Vianne Marie Abulucion

Agent

Sykes AsiaTelecommunications, 10,001+ employees

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Likelihood to Renew

Clicktools 9.0

Based on 12 answers

We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.

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Verified User

Administrator in Finance and Accounting

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Clicktools 8.2

Based on 4 answers

ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.

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Jennifer Robertson

Marketing Database and Analytics Manager

NavicureComputer Software, 201-500 employees

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Google Surveys 9.0

Based on 2 answers

Easy to use, easy to explain to others, and a fairly straightforward approach.

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Chief Business Officer

Mt Diablo UnifiedEducation Management, 1001-5000 employees

View all 2 answers on this topic

Performance

Clicktools 8.0

Based on 2 answers

ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.

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Jennifer Robertson

Marketing Database and Analytics Manager

NavicureComputer Software, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Clicktools 8.8

Based on 6 answers

I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly

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Marketing Specialist

LI-COR BiosciencesEnvironmental Services, 201-500 employees

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Google Surveys 7.5

Based on 2 answers

I would likely give a 10 for Google Surveys because it supports the needs of every user and it addresses every business need. It supports not only business people, [it is] also for students, teachers, and everyone. Another good thing is that Google Surveys is accessible to everyone. It does not limit a person who can use it at very affordable price, and that is a 10 for me.

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Vianne Marie Abulucion

Agent

Sykes AsiaTelecommunications, 10,001+ employees

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Implementation Rating

Clicktools 9.6

Based on 5 answers

If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later

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Marketing Specialist

LI-COR BiosciencesEnvironmental Services, 201-500 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything

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Salesforce.com Administrator

BigcommerceComputer Software, 51-200 employees

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It is certainly not as deep in data analytics, but it is much easier to use than the others. Free is also good.

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Chief Business Officer

Mt Diablo UnifiedEducation Management, 1001-5000 employees

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Return on Investment

Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.

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Senior Customer Marketing Manager

iCIMSComputer Software, 501-1000 employees

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Organized tracking
Simple and easy
Answers business needs

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Vianne Marie Abulucion

Agent

Sykes AsiaTelecommunications, 10,001+ employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Clicktools Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Surveys Editions & Modules

Edition

Surveys	10¢¹

per completed survey

Additional Pricing Details

—

Rating Summary

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

Clicktools

Google Surveys

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