CloudCall vs. GoTo Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 10.0 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
GoTo Connect
Score 8.7 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Pricing
CloudCallGoTo Connect
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Offerings
Pricing Offerings
CloudCallGoTo Connect
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
CloudCallGoTo Connect
Features
CloudCallGoTo Connect
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
3% above category average
GoTo Connect
8.7
213 Ratings
8% above category average
Hosted PBX8.03 Ratings8.7171 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings8.8146 Ratings
User templates9.02 Ratings8.2149 Ratings
Call reports9.03 Ratings8.7185 Ratings
Directory of employee names7.53 Ratings9.2190 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
1% below category average
GoTo Connect
8.8
223 Ratings
5% above category average
Answering rules9.03 Ratings9.0201 Ratings
Call recording9.53 Ratings8.9173 Ratings
Call park7.53 Ratings8.5161 Ratings
Call screening7.53 Ratings8.5165 Ratings
Message alerts8.03 Ratings9.0198 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
7% below category average
GoTo Connect
8.6
176 Ratings
7% above category average
Video conferencing7.52 Ratings8.3133 Ratings
Audio conferencing8.03 Ratings8.8174 Ratings
Video screen sharing7.01 Ratings8.3117 Ratings
Instant messaging7.53 Ratings8.9110 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
9% above category average
GoTo Connect
8.1
196 Ratings
1% above category average
Mobile app for iOS8.53 Ratings8.5169 Ratings
Mobile app for Android9.01 Ratings7.8150 Ratings
Best Alternatives
CloudCallGoTo Connect
Small Businesses
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallGoTo Connect
Likelihood to Recommend
8.5
(3 ratings)
8.8
(228 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(26 ratings)
Usability
-
(0 ratings)
7.9
(78 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.4
(2 ratings)
Support Rating
10.0
(1 ratings)
8.7
(54 ratings)
Implementation Rating
-
(0 ratings)
8.3
(115 ratings)
Product Scalability
-
(0 ratings)
9.4
(2 ratings)
User Testimonials
CloudCallGoTo Connect
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
GoTo (formerly LogMeIn)
I would give it a 10 out of 10 rating just because of the service and easiness it has offered us, which made our work effortless and stress-free. I do recall an instance where one of our clients' medical conditions suddenly deteriorated while he was traveling overseas. The doctors there could not understand his situation at that time. He asked them to connect with our team, and our team guided them with his medical records, and his life was saved
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
GoTo (formerly LogMeIn)
  • Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
  • Voicemail options: Availability to create some voicemail with multiple receptors
  • Devices option: with several options to change on your devices
  • Audio library: Multiple option to create your own audio library with or without ambien music
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
GoTo (formerly LogMeIn)
  • Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
  • I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Usability
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Reliability and Availability
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Performance
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Implementation Rating
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
GoTo (formerly LogMeIn)
I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.
Read full review
Scalability
CloudCall
No answers on this topic
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
GoTo (formerly LogMeIn)
  • We use to have a wired phone system and pulling reports were a nightmare. Since we moved to GoTo 7+ years ago, it has been so much easier getting call reports done and monitoring calls more efficiently.
  • It is easy to record audio and upload it to the phone system.
  • Are old IT company helped us set up the first dial plan. So when I had to setup a second dial plan, I was really worried I would mess something up but GoTo's system is so easy to use and understand that I was able to create the new system within an hour.
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

GoTo Connect Screenshots

Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menu