What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
GoTo Connect
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 141 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
- GoTo Connect ranks higher in 1 feature set: Mobile apps
Cloud PBX
10.0
CloudCall
100%
8.2
GoTo Connect
82%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
8.2
82%
71 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
8.3
83%
59 Ratings
User templates
10.0
100%
1 Rating
8.2
82%
62 Ratings
Call reports
10.0
100%
1 Rating
8.0
80%
72 Ratings
Directory of employee names
10.0
100%
1 Rating
8.2
82%
75 Ratings
Call Management
9.6
CloudCall
96%
8.2
GoTo Connect
82%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
8.2
82%
80 Ratings
Call recording
10.0
100%
1 Rating
8.0
80%
67 Ratings
Call park
9.0
90%
1 Rating
8.3
83%
60 Ratings
Call screening
10.0
100%
1 Rating
8.1
81%
64 Ratings
Message alerts
9.0
90%
1 Rating
8.1
81%
80 Ratings
VoIP system collaboration
9.0
CloudCall
90%
8.6
GoTo Connect
86%
GoTo Connect ranks higher in 3/4 features
GoTo Connect ranks higher in 3/4 features
Audio conferencing
8.0
80%
1 Rating
8.4
84%
71 Ratings
Instant messaging
10.0
100%
1 Rating
8.3
83%
27 Ratings
Video conferencing
N/A
0 Ratings
8.9
89%
40 Ratings
Video screen sharing
N/A
0 Ratings
8.6
86%
28 Ratings
Mobile apps
7.0
CloudCall
70%
7.3
GoTo Connect
73%
GoTo Connect ranks higher in 2/2 features
GoTo Connect ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating
7.0
70%
58 Ratings
Mobile app for Android
N/A
0 Ratings
7.6
76%
56 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- GoTo Connect is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
8.1
GoTo Connect
81%
94 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
7.4
GoTo Connect
74%
4 Ratings
Usability
CloudCall
N/A
0 Ratings
8.1
GoTo Connect
81%
75 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
8.8
GoTo Connect
88%
73 Ratings
Implementation Rating
CloudCall
N/A
0 Ratings
9.1
GoTo Connect
91%
1 Rating
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
Customer Support Manager
Evoca TVEntertainment, 11-50 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
- Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
- Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
- Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
- Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
- Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
- Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
High Performance Division Project Manager
Resilient Buildings Group, Inc.Renewables & Environment, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—GoTo Connect
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user
GoTo Connect Editions & Modules
Edition
All-Inclusive | $19.95/month1 |
---|
- per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
GoTo Connect
GoTo Connect 7.4
Based on 4 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Paralegal/Office Manager
The Garrett Law FirmLegal Services, 1-10 employees
Usability
CloudCall
No score
No answers yet
No answers on this topic
GoTo Connect
GoTo Connect 8.1
Based on 75 answers
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
National Account Manager
120WaterEnvironmental Services, 51-200 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
GoTo Connect 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.

Verified User
Manager in Customer Service
Banking Company, 1-10 employeesImplementation Rating
CloudCall
No score
No answers yet
No answers on this topic
GoTo Connect
GoTo Connect 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Paralegal/Office Manager
The Garrett Law FirmLegal Services, 1-10 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Chief Operating Officer
C.A. Goldberg, PLLCLegal Services, 11-50 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoTo Connect
- We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
- We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
- As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.

Verified User
Professional in Human Resources
Staffing & Recruiting Company, 11-50 employees