What users are saying about
2 Ratings
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Top Rated
141 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

GoTo Connect

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • GoTo Connect ranks higher in 1 feature set: Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.2

GoTo Connect

82%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
8.2
82%
71 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
8.3
83%
59 Ratings

User templates

10.0
100%
1 Rating
8.2
82%
62 Ratings

Call reports

10.0
100%
1 Rating
8.0
80%
72 Ratings

Directory of employee names

10.0
100%
1 Rating
8.2
82%
75 Ratings

Call Management

9.6

CloudCall

96%
8.2

GoTo Connect

82%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
8.2
82%
80 Ratings

Call recording

10.0
100%
1 Rating
8.0
80%
67 Ratings

Call park

9.0
90%
1 Rating
8.3
83%
60 Ratings

Call screening

10.0
100%
1 Rating
8.1
81%
64 Ratings

Message alerts

9.0
90%
1 Rating
8.1
81%
80 Ratings

VoIP system collaboration

9.0

CloudCall

90%
8.6

GoTo Connect

86%
GoTo Connect ranks higher in 3/4 features

Audio conferencing

8.0
80%
1 Rating
8.4
84%
71 Ratings

Instant messaging

10.0
100%
1 Rating
8.3
83%
27 Ratings

Video conferencing

N/A
0 Ratings
8.9
89%
40 Ratings

Video screen sharing

N/A
0 Ratings
8.6
86%
28 Ratings

Mobile apps

7.0

CloudCall

70%
7.3

GoTo Connect

73%
GoTo Connect ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
7.0
70%
58 Ratings

Mobile app for Android

N/A
0 Ratings
7.6
76%
56 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • GoTo Connect is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
8.1

GoTo Connect

81%
94 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
7.4

GoTo Connect

74%
4 Ratings

Usability

CloudCall

N/A
0 Ratings
8.1

GoTo Connect

81%
75 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
8.8

GoTo Connect

88%
73 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
9.1

GoTo Connect

91%
1 Rating

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

GoTo Connect

Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
Dominique Bonsell | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

GoTo Connect

  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
Himanshu Shah | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

GoTo Connect

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

GoTo Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

GoTo Connect Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

GoTo Connect

GoTo Connect 7.4
Based on 4 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

GoTo Connect

GoTo Connect 8.1
Based on 75 answers
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
Scotty Hunt | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

GoTo Connect

GoTo Connect 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

GoTo Connect

GoTo Connect 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

GoTo Connect

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

GoTo Connect

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

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