What users are saying about
2 Ratings
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Score 8 out of 100
56 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Vonage Business Communications
Hosted PBX
CloudCall
10.0
Vonage Business Communications
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Vonage Business Communications
User templates
CloudCall
10.0
Vonage Business Communications
Call reports
CloudCall
10.0
Vonage Business Communications
Directory of employee names
CloudCall
10.0
Vonage Business Communications

Call Management

CloudCall
9.6
Vonage Business Communications
Answering rules
CloudCall
10.0
Vonage Business Communications
Call recording
CloudCall
10.0
Vonage Business Communications
Call park
CloudCall
9.0
Vonage Business Communications
Call screening
CloudCall
10.0
Vonage Business Communications
Message alerts
CloudCall
9.0
Vonage Business Communications

VoIP system collaboration

CloudCall
9.0
Vonage Business Communications
Audio conferencing
CloudCall
8.0
Vonage Business Communications
Instant messaging
CloudCall
10.0
Vonage Business Communications

Mobile apps

CloudCall
7.0
Vonage Business Communications
Mobile app for iOS
CloudCall
7.0
Vonage Business Communications

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Philip Schmitz, CIC | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 7.5
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Communications 8.6
Based on 20 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Vonage Business Communications
7.0

Likelihood to Renew

CloudCall
Vonage Business Communications
10.0

Usability

CloudCall
Vonage Business Communications
7.5

Support Rating

CloudCall
10.0
Vonage Business Communications
8.6

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