What users are saying about
8 Ratings
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Score 8 out of 100
69 Ratings
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Score 6.2 out of 100

Feature Set Ratings

  • Vonage Business Communications ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Cloud PBX

8.1

CloudCall

81%
9.4

Vonage Business Communications

94%
Vonage Business Communications ranks higher in 3/5 features

Hosted PBX

7.7
77%
4 Ratings
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

8.0
80%
5 Ratings
9.0
90%
4 Ratings

User templates

8.5
85%
3 Ratings
N/A
0 Ratings

Call reports

8.3
83%
5 Ratings
N/A
0 Ratings

Directory of employee names

8.0
80%
4 Ratings
10.0
100%
5 Ratings

Call Management

8.3

CloudCall

83%
9.4

Vonage Business Communications

94%
Vonage Business Communications ranks higher in 4/5 features

Answering rules

8.8
88%
5 Ratings
10.0
100%
5 Ratings

Call recording

9.5
95%
5 Ratings
8.1
81%
2 Ratings

Call park

7.3
73%
4 Ratings
9.0
90%
4 Ratings

Call screening

7.5
75%
3 Ratings
10.0
100%
3 Ratings

Message alerts

8.5
85%
5 Ratings
10.0
100%
5 Ratings

VoIP system collaboration

8.1

CloudCall

81%

Vonage Business Communications

Feature Set Not Supported
N/A
CloudCall ranks higher in 4/4 features

Video conferencing

8.0
80%
3 Ratings
N/A
0 Ratings

Audio conferencing

8.3
83%
4 Ratings
N/A
0 Ratings

Video screen sharing

8.0
80%
2 Ratings
N/A
0 Ratings

Instant messaging

8.3
83%
5 Ratings
N/A
0 Ratings

Mobile apps

9.0

CloudCall

90%
10.0

Vonage Business Communications

100%
Vonage Business Communications ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
5 Ratings
10.0
100%
5 Ratings

Mobile app for Android

9.0
90%
2 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
5 Ratings
3.5

Vonage Business Communications

35%
22 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
10.0

Vonage Business Communications

100%
1 Rating

Usability

CloudCall

N/A
0 Ratings
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
8.5

Vonage Business Communications

85%
20 Ratings

Likelihood to Recommend

CloudCall

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review

Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros

CloudCall

  • Recording
  • Log management
  • IVR
Read full review

Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review

Cons

CloudCall

  • Admin portal could be more user-friendly.
  • Mobile app could be improved i.e., integration with WhatsApp would be good.
  • There are instances (less) where the line will be cutting out and it's quite bad especially when talking with clients.
Read full review

Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review

Pricing Details

CloudCall

Starting Price

$15 per month per user

Editions & Modules

CloudCall editions and modules pricing
EditionModules
Pro Edition151
Advanced Edition252

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required

Additional Details

Vonage Business Communications

Starting Price

Editions & Modules

Vonage Business Communications editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    CloudCall

    No answers on this topic

    Vonage

    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Read full review

    Support Rating

    CloudCall

    Customer support is always responsive and timely.
    Read full review

    Vonage

    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Read full review

    Alternatives Considered

    CloudCall

    It's easy to setup and allows the team to work anywhere i.e., remote-working is exceptional. Mobile app is really easy to use and it integrates well with the PC. Bird-eye view (my most favorite feature) Listen into calls in real-time and link to the CRM
    Read full review

    Vonage

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Read full review

    Return on Investment

    CloudCall

    • Makes project work move fast, making the process productive.
    • Keeping record of the calls made for validation or verifications.
    • The only negative impact I feel is when we need support during server errors, which lags sometimes.
    Read full review

    Vonage

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Read full review

    Screenshots

    Add comparison