CloudCall vs Zoom Phone

• Innovation- has technology that a lot of competitors don't
• customer service and support

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• It is a cloud-based service, and The user interface is simple and straightforward
• It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
• It has great international coverage, that is, it allows optimizing global and international contact.

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• The service on their app is not the best
• The texting platform can always improve

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• Voicemail handling for queues and groups can't have their own shared voicemail box.
• They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
• Does not yet support texting.
• I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
• You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
• The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
• When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
• I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.

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• Call recordings have become useful in our business
• Notes autolog in bullhorn

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• We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
• The voicemail transcription feature helps with sharing messages to different departments.
• Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

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