What users are saying about
2 Ratings
57 Ratings
2 Ratings
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Score 8 out of 100
57 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Zoom Phone ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.8

Zoom Phone

88%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
9.0
90%
6 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.5
95%
6 Ratings

User templates

10.0
100%
1 Rating
8.0
80%
7 Ratings

Call reports

10.0
100%
1 Rating
8.3
83%
10 Ratings

Directory of employee names

10.0
100%
1 Rating
9.0
90%
9 Ratings

Call Management

9.6

CloudCall

96%
8.9

Zoom Phone

89%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
8.8
88%
9 Ratings

Call recording

10.0
100%
1 Rating
9.6
96%
10 Ratings

Call park

9.0
90%
1 Rating
8.7
87%
7 Ratings

Call screening

10.0
100%
1 Rating
8.9
89%
8 Ratings

Message alerts

9.0
90%
1 Rating
8.6
86%
9 Ratings

VoIP system collaboration

9.0

CloudCall

90%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 3/4 features

Audio conferencing

8.0
80%
1 Rating
9.8
98%
11 Ratings

Instant messaging

10.0
100%
1 Rating
7.7
77%
8 Ratings

Video conferencing

N/A
0 Ratings
9.6
96%
11 Ratings

Video screen sharing

N/A
0 Ratings
9.5
95%
11 Ratings

Mobile apps

7.0

CloudCall

70%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.3
93%
10 Ratings

Mobile app for Android

N/A
0 Ratings
9.1
91%
7 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
9.2

Zoom Phone

92%
12 Ratings

Usability

CloudCall

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings
6.9

Zoom Phone

69%
4 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Zoom Phone

  • It is a cloud-based service, and The user interface is simple and straightforward
  • It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
  • It has great international coverage, that is, it allows optimizing global and international contact.
Adel Abdellatif | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Jonathan Tanis | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

CloudCall

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 6.9
Based on 4 answers
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

CloudCall

Add comparison