What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 57 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
- Zoom Phone ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
Cloud PBX
10.0
CloudCall
100%
8.8
Zoom Phone
88%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
9.0
90%
6 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
9.5
95%
6 Ratings
User templates
10.0
100%
1 Rating
8.0
80%
7 Ratings
Call reports
10.0
100%
1 Rating
8.3
83%
10 Ratings
Directory of employee names
10.0
100%
1 Rating
9.0
90%
9 Ratings
Call Management
9.6
CloudCall
96%
8.9
Zoom Phone
89%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
8.8
88%
9 Ratings
Call recording
10.0
100%
1 Rating
9.6
96%
10 Ratings
Call park
9.0
90%
1 Rating
8.7
87%
7 Ratings
Call screening
10.0
100%
1 Rating
8.9
89%
8 Ratings
Message alerts
9.0
90%
1 Rating
8.6
86%
9 Ratings
VoIP system collaboration
9.0
CloudCall
90%
9.2
Zoom Phone
92%
Zoom Phone ranks higher in 3/4 features
Zoom Phone ranks higher in 3/4 features
Audio conferencing
8.0
80%
1 Rating
9.8
98%
11 Ratings
Instant messaging
10.0
100%
1 Rating
7.7
77%
8 Ratings
Video conferencing
N/A
0 Ratings
9.6
96%
11 Ratings
Video screen sharing
N/A
0 Ratings
9.5
95%
11 Ratings
Mobile apps
7.0
CloudCall
70%
9.2
Zoom Phone
92%
Zoom Phone ranks higher in 2/2 features
Zoom Phone ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating
9.3
93%
10 Ratings
Mobile app for Android
N/A
0 Ratings
9.1
91%
7 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- Zoom Phone is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
9.2
Zoom Phone
92%
12 Ratings
Usability
CloudCall
N/A
0 Ratings
8.0
Zoom Phone
80%
1 Rating
Support Rating
10.0
CloudCall
100%
2 Ratings
6.9
Zoom Phone
69%
4 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
- It is a cloud-based service, and The user interface is simple and straightforward
- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
- It has great international coverage, that is, it allows optimizing global and international contact.
Implementation Manager for ERPNEXT
DirectionInformation Technology & Services, 1-10 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Director of Product Development
BeyondPay, Inc.Computer Software, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zoom Phone
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
CloudCall
No score
No answers yet
No answers on this topic
Zoom Phone
Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Verified User
Employee in Marketing
Fine Art Company, 11-50 employeesSupport Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
Zoom Phone 6.9
Based on 4 answers
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.

Verified User
Employee in Sales
Legal Services Company, 201-500 employeesAlternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesZoom Phone
- We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
- The voicemail transcription feature helps with sharing messages to different departments.
- Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employees