Cloudflare vs Rackspace Managed Hosting

• Security: Cloudflare keeps our website safe from DDoS attacks and other malicious traffic.
• CDN: Cloudflare caches our website content, increasing our website's reliability and reducing server load. This saves on bandwidth costs from web servers.
• Registrar: We can migrate domains to Cloudflare, though they don't currently allow the purchase of new domain names. The benefit of this is cheaper renewal fees and fewer systems involved in managing our domains.

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• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• Multiple Users - It would be great to be able to have multiple users on one account.
• Itemized Cache - Would love to see a list of files that have been cached by CloudFlare's CDN and when they will expire. Also nice to optionally remove one or more files from the cache.

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• Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
• They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.

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• Our business has online presences to reassure our customers, not to gain new ones, so the actual ROI is smaller than for most other people.
• CloudFlare is super easy to use so I can make adjustments on the fly.
• Safety and security is important and I don't have to worry about a lot of things due to CloudFlare.

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• Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
• When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
• Load balancing allows for an efficient workflow in implementing new features while not losing traffic
• Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.

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