CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$27
per month per user
Google Voice
Score 8.1 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
CloudTalk
Google Voice
Editions & Modules
CloudTalk Lite
$27
per month per user
CloudTalk Essential
$39
per month per user
CloudTalk Expert
$69
per month per user
CloudTalk Custom
Custom Pricing
per user or company/month (invoiced annually)
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
CloudTalk
Google Voice
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
A discount is offered for annual billing.
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More Pricing Information
Community Pulse
CloudTalk
Google Voice
Features
CloudTalk
Google Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.8
44 Ratings
17% above category average
Google Voice
-
Ratings
Agent dashboard
10.044 Ratings
00 Ratings
Validate callers
9.839 Ratings
00 Ratings
Outbound response
10.040 Ratings
00 Ratings
Call forwarding
10.039 Ratings
00 Ratings
Click-to-call (CTC)
9.838 Ratings
00 Ratings
Warm transfer
9.630 Ratings
00 Ratings
Predictive dialing
10.025 Ratings
00 Ratings
Interactive voice response
10.028 Ratings
00 Ratings
REST APIs
9.629 Ratings
00 Ratings
Call scripts
9.125 Ratings
00 Ratings
Call tracking
9.535 Ratings
00 Ratings
Multichannel integration
10.029 Ratings
00 Ratings
CRM software integration
10.035 Ratings
00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
10.0
41 Ratings
20% above category average
Google Voice
-
Ratings
Inbound call routing
10.035 Ratings
00 Ratings
Omnichannel inbound routing
10.028 Ratings
00 Ratings
Recording
10.037 Ratings
00 Ratings
Quality management
10.033 Ratings
00 Ratings
Call analytics
10.039 Ratings
00 Ratings
Historical reporting
10.036 Ratings
00 Ratings
Live reporting
10.034 Ratings
00 Ratings
Customer surveys
10.026 Ratings
00 Ratings
Customer interaction analytics
10.025 Ratings
00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudTalk
-
Ratings
Google Voice
4.3
51 Ratings
61% below category average
Hosted PBX
00 Ratings
8.423 Ratings
Multi-level Interactive Voice Response (IVR)
00 Ratings
5.226 Ratings
User templates
00 Ratings
1.419 Ratings
Call reports
00 Ratings
5.044 Ratings
Directory of employee names
00 Ratings
1.725 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudTalk
-
Ratings
Google Voice
8.1
65 Ratings
4% below category average
Answering rules
00 Ratings
8.044 Ratings
Call recording
00 Ratings
10.051 Ratings
Call park
00 Ratings
6.422 Ratings
Call screening
00 Ratings
7.459 Ratings
Message alerts
00 Ratings
9.063 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudTalk
-
Ratings
Google Voice
7.2
43 Ratings
11% below category average
Video conferencing
00 Ratings
7.021 Ratings
Audio conferencing
00 Ratings
7.038 Ratings
Video screen sharing
00 Ratings
5.613 Ratings
Instant messaging
00 Ratings
9.326 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Cost for Google Voice is stellar, starting at $10/mo per user.
While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
The cell phone app is reliable and easy to deploy.