CloudTalk vs Google Voice | TrustRadius

What users are saying about

Score 8 out of 10

Based on 11 reviews and ratings

Score 8.6 out of 10

Based on 176 reviews and ratings

Feature Rating Comparison

CloudTalk

Google Voice

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CloudTalk

Google Voice

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

CloudTalk

Google Voice

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudTalk

Google Voice

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudTalk

Google Voice

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

CloudTalk

Google Voice

Mobile app for iOS

Mobile app for Android

Pros

Fast.
Reliable.
Superb sound quality.
Ease of use.

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Google Voice has been great for setting up additional phone lines and numbers.
The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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Verified User

Manager in Marketing

Internet Company, 1-10 employees

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Cons

The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

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Verified User

Director in Customer Service

Computer Software Company, 11-50 employees

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I think there is room to improve with regards to call forwarding.
I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

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Risk Manager, and Insurance Agent

Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Google Voice 9.2

Based on 7 answers

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

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Independent Engineer Consultant

ECO-IT Networking Inc.Computer Networking, 11-50 employees

View all 7 answers on this topic

Usability

CloudTalk 9.1

Based on 3 answers

I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.

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Customer Success Manager

LiveAgentComputer Software, 51-200 employees

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Google Voice 8.9

Based on 8 answers

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

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Podcast Producer & Audio Mixer

Rob Gokee MusicEntertainment, 1-10 employees

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Support Rating

CloudTalk 7.7

Based on 9 answers

Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.

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Senior Business Development Manager

Spartez SoftwareInformation Technology & Services, 11-50 employees

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Google Voice 7.1

Based on 38 answers

I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.

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Chief Technology Officer

Infinite RecoveryHospital & Health Care, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Google Voice 9.9

Based on 2 answers

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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Policy Issuance

Stateside UnderwritingInsurance, 11-50 employees

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Alternatives Considered

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.

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Customer Support

Discover Car HireLeisure, Travel & Tourism, 51-200 employees

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I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.

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Verified User

Analyst in Marketing

Internet Company, 11-50 employees

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Return on Investment

CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.

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Verified User

Director in Customer Service

Computer Software Company, 11-50 employees

View all 9 answers on this topic

Google Voice has saved us a lot of time in regards to overall productivity.
Google Voice allows us to operate at a greater scale than without it.
Google voice allows us to track which advertisements are working best.
Google Voice allows us to spend less time listening to voicemails.

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Justin McClelland

Real Estate Tax Analyst/Software Developer

SchwapsComputer Software, 1-10 employees

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Screenshots

See All (9) CloudTalk Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$11*

* per user

CloudTalk Editions & Modules

Edition

CloudTalk Essential	$20¹
CloudTalk Custom	-²
CloudTalk Expert	$35³
CloudTalk Starter	$15³

per user/month (invoiced annually)
per user or company/month (invoiced annually)
per user/month (invoiced annually)

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Voice Editions & Modules

—

Additional Pricing Details

—

Rating Summary

CloudTalk

Google Voice

CloudTalk

Google Voice

CloudTalk

Google Voice

CloudTalk

Google Voice

CloudTalk

Google Voice

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