What users are saying about
11 Ratings
Top Rated
176 Ratings
11 Ratings
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Score 8 out of 100
Top Rated
176 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Google Voice

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Google Voice
Agent dashboard
CloudTalk
7.7
Google Voice
Validate callers
CloudTalk
7.3
Google Voice
Outbound response
CloudTalk
7.9
Google Voice
Call forwarding
CloudTalk
7.8
Google Voice
Click-to-call (CTC)
CloudTalk
7.7
Google Voice
Warm transfer
CloudTalk
7.5
Google Voice
Predictive dialing
CloudTalk
7.2
Google Voice
Interactive voice response
CloudTalk
7.5
Google Voice
REST APIs
CloudTalk
7.5
Google Voice
Call scripts
CloudTalk
7.5
Google Voice
Call tracking
CloudTalk
7.6
Google Voice
Multichannel integration
CloudTalk
7.7
Google Voice
CRM software integration
CloudTalk
7.9
Google Voice

Workforce Optimization (WFO)

CloudTalk
7.7
Google Voice
Inbound call routing
CloudTalk
7.9
Google Voice
Omnichannel inbound routing
CloudTalk
7.4
Google Voice
Recording
CloudTalk
7.6
Google Voice
Quality management
CloudTalk
8.0
Google Voice
Call analytics
CloudTalk
8.0
Google Voice
Historical reporting
CloudTalk
7.7
Google Voice
Live reporting
CloudTalk
7.6
Google Voice
Customer surveys
CloudTalk
7.2
Google Voice
Customer interaction analytics
CloudTalk
7.6
Google Voice

Cloud PBX

CloudTalk
Google Voice
7.9
Hosted PBX
CloudTalk
Google Voice
8.1
Multi-level Interactive Voice Response (IVR)
CloudTalk
Google Voice
7.1
User templates
CloudTalk
Google Voice
8.0
Call reports
CloudTalk
Google Voice
7.6
Directory of employee names
CloudTalk
Google Voice
8.5

Call Management

CloudTalk
Google Voice
7.9
Answering rules
CloudTalk
Google Voice
7.3
Call recording
CloudTalk
Google Voice
8.0
Call park
CloudTalk
Google Voice
7.9
Call screening
CloudTalk
Google Voice
7.8
Message alerts
CloudTalk
Google Voice
8.6

VoIP system collaboration

CloudTalk
Google Voice
7.6
Video conferencing
CloudTalk
Google Voice
7.1
Audio conferencing
CloudTalk
Google Voice
7.8
Video screen sharing
CloudTalk
Google Voice
7.3
Instant messaging
CloudTalk
Google Voice
8.3

Mobile apps

CloudTalk
Google Voice
8.8
Mobile app for iOS
CloudTalk
Google Voice
9.0
Mobile app for Android
CloudTalk
Google Voice
8.6

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

CloudTalk

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Google Voice

Google Voice 7.1
Based on 38 answers
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
Sam Shearin | TrustRadius Reviewer

Implementation Rating

CloudTalk

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.9
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Google Voice

I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Google Voice
8.6

Likelihood to Renew

CloudTalk
Google Voice
9.2

Usability

CloudTalk
9.1
Google Voice
8.9

Support Rating

CloudTalk
7.7
Google Voice
7.1

Implementation Rating

CloudTalk
Google Voice
9.9

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