What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
28 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Ooma Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Ooma Office
Agent dashboard
CloudTalk
7.7
Ooma Office
Validate callers
CloudTalk
7.3
Ooma Office
Outbound response
CloudTalk
7.9
Ooma Office
Call forwarding
CloudTalk
7.8
Ooma Office
Click-to-call (CTC)
CloudTalk
7.7
Ooma Office
Warm transfer
CloudTalk
7.5
Ooma Office
Predictive dialing
CloudTalk
7.2
Ooma Office
Interactive voice response
CloudTalk
7.5
Ooma Office
REST APIs
CloudTalk
7.5
Ooma Office
Call scripts
CloudTalk
7.5
Ooma Office
Call tracking
CloudTalk
7.6
Ooma Office
Multichannel integration
CloudTalk
7.7
Ooma Office
CRM software integration
CloudTalk
7.9
Ooma Office

Workforce Optimization (WFO)

CloudTalk
7.7
Ooma Office
Inbound call routing
CloudTalk
7.9
Ooma Office
Omnichannel inbound routing
CloudTalk
7.4
Ooma Office
Recording
CloudTalk
7.6
Ooma Office
Quality management
CloudTalk
8.0
Ooma Office
Call analytics
CloudTalk
8.0
Ooma Office
Historical reporting
CloudTalk
7.7
Ooma Office
Live reporting
CloudTalk
7.6
Ooma Office
Customer surveys
CloudTalk
7.2
Ooma Office
Customer interaction analytics
CloudTalk
7.6
Ooma Office

Cloud PBX

CloudTalk
Ooma Office
8.8
Hosted PBX
CloudTalk
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
CloudTalk
Ooma Office
8.6
Directory of employee names
CloudTalk
Ooma Office
8.8

Call Management

CloudTalk
Ooma Office
9.5
Answering rules
CloudTalk
Ooma Office
9.7
Call recording
CloudTalk
Ooma Office
8.9
Call park
CloudTalk
Ooma Office
9.3
Call screening
CloudTalk
Ooma Office
9.6
Message alerts
CloudTalk
Ooma Office
9.9

VoIP system collaboration

CloudTalk
Ooma Office
8.8
Audio conferencing
CloudTalk
Ooma Office
8.8

Mobile apps

CloudTalk
Ooma Office
8.6
Mobile app for iOS
CloudTalk
Ooma Office
9.0
Mobile app for Android
CloudTalk
Ooma Office
8.3

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Ooma Office

  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
Anonymous | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Ooma Office

Ooma Office 8.5
Based on 3 answers
Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.
Anonymous | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Ooma Office

Ooma Office 9.7
Based on 27 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Ooma Office Editions & Modules

Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Likelihood to Recommend

CloudTalk
7.9
Ooma Office
9.4

Usability

CloudTalk
9.1
Ooma Office
8.5

Support Rating

CloudTalk
7.7
Ooma Office
9.7

Add comparison