CloudTalk vs. RingCentral Contact Center

CloudTalk

RingCentral Contact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.5 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user
RingCentral Contact Center	Score 8.5 out of 10	N/A	RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.	N/A

Pricing

CloudTalk

RingCentral Contact Center

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

No answers on this topic

Offerings

Pricing Offerings
CloudTalk	RingCentral Contact Center
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

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More Pricing Information

Pricing Info

Community Pulse
	CloudTalk	RingCentral Contact Center
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Anonymous Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Verified User Anonymous Chose CloudTalk Twilio, Aircall and Talkdesk Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Anonymous Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. AirCall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Anonymous Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Anonymous Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?	RingCentral Contact Center Verified User Anonymous Chose RingCentral Contact Center RingCentral is expensive and offers far less in terms of value for money. Before RingCentral, I was not with the committee of people that made the decision to sign up for them so I lack context but this was my experience after joining as part of management and overseeing … Incentivized Helpful? Irisk Colon BDR Outreach Coordinator Chose RingCentral Contact Center It was a dialer provided by my client so choosing a dialer is not really a decision I can make. Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral is far more advanced than the others. RingCentral has invested in current technology to make things easier for companies. Their tech infrastructure is solid and secure, which gives companies who use this tool peace of mind. Other tools are usually only used for … Incentivized Helpful? Dennis Romero Case Manager Chose RingCentral Contact Center All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we … Incentivized Helpful? BJ Brannon Johnston Accounting Director Chose RingCentral Contact Center Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP. Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center Use to use Echopass years back. RC is much more reliable and user friendly. Incentivized Helpful? ER Emilio Raz ICT Chose RingCentral Contact Center I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now. Incentivized Helpful? Gustavo Tellez ISA Chose RingCentral Contact Center oh I dont know where to start... Openphone notifications are shown less than 50% of the time, vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack. Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center I was not involved in the decision making process. I am a user of it. Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have … Incentivized Helpful? KM Kayte Moore Family Law Paralegal Chose RingCentral Contact Center When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use … Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, … Incentivized Helpful? OM OLIVIA MASON SDR Chose RingCentral Contact Center RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google … Incentivized Helpful? BS Brian Silletti Manager Telecom & Field Services Chose RingCentral Contact Center The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business. 8x8 is cheaper and has much more fucntionality Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use. Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection. Incentivized Helpful? Brandon Losover SMB Sales Specialist Chose RingCentral Contact Center Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go Incentivized Helpful? Verified User Anonymous Chose RingCentral Contact Center RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as … Incentivized Helpful? Donald Mascola IT Services Manager Chose RingCentral Contact Center Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint. Incentivized Helpful? KL kiana lane Client Services Rep Chose RingCentral Contact Center n/a Incentivized Helpful?

Features

CloudTalk

RingCentral Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 15% above category average	RingCentral Contact Center 8.6 Ratings 2% above category average
Agent dashboard	10.00 Ratings	9.30 Ratings
Validate callers	9.80 Ratings	7.00 Ratings
Outbound response	10.00 Ratings	8.60 Ratings
Call forwarding	10.00 Ratings	8.80 Ratings
Click-to-call (CTC)	9.80 Ratings	9.40 Ratings
Warm transfer	9.60 Ratings	8.00 Ratings
Predictive dialing	10.00 Ratings	8.70 Ratings
Interactive voice response	10.00 Ratings	9.00 Ratings
REST APIs	9.60 Ratings	9.90 Ratings
Call scripts	9.10 Ratings	7.60 Ratings
Call tracking	9.50 Ratings	9.00 Ratings
Multichannel integration	10.00 Ratings	8.60 Ratings
CRM software integration	10.00 Ratings	7.70 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 10.0 Ratings 18% above category average	RingCentral Contact Center 9.0 Ratings 8% above category average
Inbound call routing	10.00 Ratings	9.30 Ratings
Omnichannel inbound routing	10.00 Ratings	9.00 Ratings
Recording	10.00 Ratings	9.70 Ratings
Quality management	10.00 Ratings	9.40 Ratings
Call analytics	10.00 Ratings	8.90 Ratings
Historical reporting	10.00 Ratings	8.90 Ratings
Live reporting	10.00 Ratings	8.70 Ratings
Customer surveys	10.00 Ratings	9.60 Ratings
Customer interaction analytics	10.00 Ratings	7.30 Ratings

Best Alternatives
	CloudTalk	RingCentral Contact Center
Small Businesses	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Bright Pattern Contact Center Score 8.4 out of 10	Bright Pattern Contact Center Score 8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CloudTalk	RingCentral Contact Center
Likelihood to Recommend	10.0 (0 ratings)	9.5 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	9.6 (0 ratings)
Usability	7.7 (0 ratings)	9.7 (0 ratings)
Support Rating	3.6 (0 ratings)	8.8 (0 ratings)
Implementation Rating	8.2 (0 ratings)	9.0 (0 ratings)

User Testimonials
	CloudTalk	RingCentral Contact Center
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review	Call quality is strong for both video and audio calls. I do not have issues with that. I like the user interface and find navigation very easy. RingCentral provides an AI integration for meeting summaries, transcriptions, and meeting notes, which we use heavily. The texting feature is also a great bonus. Incentivized Verified User Anonymous Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review	They have an app so you do not miss any calls or messages from your customers or leads. RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software. They automatically transcribe the calls as well so if I miss something this normally helps. Incentivized OM OLIVIA MASON SDR Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review	I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone It would be nice if the process to add other team member's numbers to our desk phone screen was easier Incentivized KM Kayte Moore Family Law Paralegal Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review	We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service Incentivized BS Brian Silletti Manager Telecom & Field Services Read full review
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review	RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent. Incentivized Verified User Anonymous Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review	We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	It was really straightforward to get our phone number ported over and start using the platform. The agent walked us through the steps and we were able to configure everything ourselves. Much easier to setup than some of the other platforms Incentivized Verified User Anonymous Read full review
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review	All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office schedules, if you're looking for "The Experience" RingCentral is the best choice. Incentivized Dennis Romero Case Manager Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review	Elimination of downtime. Our previous provider (ShortTel/Mitel) had at least 2 major outages per year. It's been smooth sailing with the RingCentral Contact Center! Our company has seen 10% + growth over the last few years since switching to the RingCentral Contact Center. I'm sure the improvements in our uptime/backend integration have contributed to that growth on the sales front. We have been able to seamlessly add/remove seasonal staff as needed to better support our busy season demand. This has had an impact on our overall customer satisfaction. Incentivized CO Chris Olsen Inventory purchasing Read full review
ScreenShots	CloudTalk Screenshots