What users are saying about
11 Ratings
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Score 8 out of 100
45 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Vonage Business Communications
Agent dashboard
CloudTalk
7.7
Vonage Business Communications
Validate callers
CloudTalk
7.3
Vonage Business Communications
Outbound response
CloudTalk
7.9
Vonage Business Communications
Call forwarding
CloudTalk
7.8
Vonage Business Communications
Click-to-call (CTC)
CloudTalk
7.7
Vonage Business Communications
Warm transfer
CloudTalk
7.5
Vonage Business Communications
Predictive dialing
CloudTalk
7.2
Vonage Business Communications
Interactive voice response
CloudTalk
7.5
Vonage Business Communications
REST APIs
CloudTalk
7.5
Vonage Business Communications
Call scripts
CloudTalk
7.5
Vonage Business Communications
Call tracking
CloudTalk
7.6
Vonage Business Communications
Multichannel integration
CloudTalk
7.7
Vonage Business Communications
CRM software integration
CloudTalk
7.9
Vonage Business Communications

Workforce Optimization (WFO)

CloudTalk
7.7
Vonage Business Communications
Inbound call routing
CloudTalk
7.9
Vonage Business Communications
Omnichannel inbound routing
CloudTalk
7.4
Vonage Business Communications
Recording
CloudTalk
7.6
Vonage Business Communications
Quality management
CloudTalk
8.0
Vonage Business Communications
Call analytics
CloudTalk
8.0
Vonage Business Communications
Historical reporting
CloudTalk
7.7
Vonage Business Communications
Live reporting
CloudTalk
7.6
Vonage Business Communications
Customer surveys
CloudTalk
7.2
Vonage Business Communications
Customer interaction analytics
CloudTalk
7.6
Vonage Business Communications

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • Relies on internet connectivity (no separate trunk like an on-prem system).
  • Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
Anonymous | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Communications 8.0
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Communications 9.0
Based on 20 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Business Communications Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Vonage Business Communications
9.1

Likelihood to Renew

CloudTalk
Vonage Business Communications
10.0

Usability

CloudTalk
9.1
Vonage Business Communications
8.0

Support Rating

CloudTalk
7.7
Vonage Business Communications
9.0

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