CloudTalk vs. Vonage Business Communications

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.

• It's extremely simple to install and integrate
• Their smart dialer option reduces time spent typing in number and helps make more calls
• It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

Incentivized

• Eliminates physical phone consoles that can be pricey and unnecessary for staff.
• Has a companion app that allows you to use your personal cell phone to check messages or make calls.
• The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

• The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.

Incentivized

It is working and affordable

Incentivized

I think it will be renewed as overall it is a midrange product that mostly does what we need it to

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use

Incentivized

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.

Incentivized

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.

Incentivized

• For a similar price it is not necessary to manage so many cell phone accounts
• Unlike basic telephony. It is possible to have more control of the interactions with our clients.
• For administrators it allows better control of commercial actions or the corresponding area for communication issues

• Cut down phone hardware expense since the soft phone is free and easier to use.
• Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
• Allows me to work from anywhere with smart phone app saving hours at work.