Likelihood to Recommend
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Read full review Pros Ease of set up with one or multiple locations. Ease of use from day to day functions to reporting to transaction investigations. Simple and adaptable functionality with access to the tablet or the portal. Intuitive back office management portal Read full review It has broad support for networks and software solution. It is fairly easy to implement and configure. Has good technical support when you have the proper contact. Read full review Cons Customer service could use some improvement. Apps inside the "more tools" app are very unclear. Dashboard is a little difficult to understand. Read full review In my experience, Some of the WORST tech support/customer service I've ever experienced Two of the last four years, gift cards crashed for multiple days during our Black Friday sale Duplicate charges Fraud controls are weak and (for gift cards) cost extra for dubious protection It took them over a month (and constant badgering) to give us a copy of our contract The system crashes quite a bit, leaving our locations without any ability to charge customers I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis Read full review Likelihood to Renew
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Read full review Usability
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.
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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
Read full review Return on Investment Clover has positively impacted our finances as we regularly purchase from our local shops for meetings or lunches and now we can save money/earn promotions. Read full review Positive- More clients are enticed to use World Pay when they hear the benefits. Negative- Customer service lacks so our clients tend to complain about that. Negative- Rates can be a little high depending if client is currently using a local bank. Read full review ScreenShots