TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clover

    Score8.9 out of 10
    N/AClover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.

    $9.95

    per month

    PayPal Payments Pro

    Score8.6 out of 10
    N/APayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

    $0.02

    per transaction

    Vend

    Score9 out of 10
    N/AVend is a cloud-based point-of-sale and retail management platform. The vendor says it’s used by retailers of all types and sizes to create the ultimate customer experience and manage sales, inventory, customers and more. Vend also works offline and it automatically resyncs the user’s sales once they are back up online. The vendor offers a free 30-day trial and no credit card is required.N/A
    Pricing
    CloverPayPal Payments ProVend
    Editions & Modules
    Subscription
    $9.95
    per month
    QR code Transactions
    1.90% + fixed fee
    per transaction
    Charity Transactions
    2.20% + fixed fee
    per transaction
    Commercial Transactions - In-Store
    2.70% + fixed fee
    per transaction
    Commercial Transactions - Online
    2.90% + fixed fee
    per transaction
    PayPal's pay later offers
    2.90% + fixed fee
    per transaction
    Venmo
    2.90% + fixed fee
    per transaction
    No answers on this topic
    Offerings
    Pricing Offerings
    CloverPayPal Payments ProVend
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    CloverPayPal Payments ProVend
    Considered Multiple Products
    Fiserv
    No answer on this topic
    PayPal
    No answer on this topic
    Vend
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    85%
    Would buy again
    34 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    90%
    Delivers good value for the price
    36 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    90%
    Happy with the feature set
    36 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    89%
    Lived up to sales and marketing promises
    33 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    95%
    Implementation went as expected
    35 Answers
    No answers on this topic
    Best Alternatives
    CloverPayPal Payments ProVend
    Small Businesses
    Square POS
    Score9 out of 10
    Apple Pay
    Score9.1 out of 10
    Square POS
    Score9 out of 10
    Medium-sized Companies
    No answers on this topic
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    CloverPayPal Payments ProVend
    Likelihood to Recommend
    9.1
    (12 ratings)
    8.2
    (72 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    5.2
    (6 ratings)
    2.3
    (9 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CloverPayPal Payments ProVend
    Likelihood to Recommend
    Fiserv
    Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
    Incentivized
    Read full review
    PayPal
    Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
    Read full review
    Vend
    Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.
    Incentivized
    Read full review
    Pros
    Fiserv
    • BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
    • During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
    • Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
    Incentivized
    Read full review
    PayPal
    • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
    • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
    • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
    Incentivized
    Read full review
    Vend
    • Retail sales
    • Inventory management
    • Sales and promotions
    • Reporting
    Incentivized
    Read full review
    Cons
    Fiserv
    • Focus functionality on retail use and not broad based with focus on food services
    • Build a turn table into the countertop unit so both the employee and customer can use the tablet
    • Offer color choices in units (white is not always friendly with long term use)
    Incentivized
    Read full review
    PayPal
    • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
    • The PayPal logo on the checkout page can be kind of large and obtrusive.
    • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
    Incentivized
    Read full review
    Vend
    • It would be nice to have alternate ways to adjust prices
    Incentivized
    Read full review
    Usability
    Fiserv
    There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
    Incentivized
    Read full review
    PayPal
    No answers on this topic
    Vend
    No answers on this topic
    Support Rating
    Fiserv
    We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
    Incentivized
    Read full review
    PayPal
    Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
    Incentivized
    Read full review
    Vend
    Not much support needed but they were fast and helpful when it was.
    Incentivized
    Read full review
    Alternatives Considered
    Fiserv
    None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
    Incentivized
    Read full review
    PayPal
    I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
    Incentivized
    Read full review
    Vend
    Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.
    Incentivized
    Read full review
    Return on Investment
    Fiserv
    • Definitely makes us look more professional, and we are able to handle products much smoother and faster
    • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
    • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
    Incentivized
    Read full review
    PayPal
    • Our daily revenue has been increased when started PayPal Payments as the payment gateway.
    • Refund rate and recurring revenue is stable and disputes are handled properly.
    • Forex Fluctuations is controlled and solved the buying experience for few users.
    • Solved problem for different currencies and retained our users.
    Incentivized
    Read full review
    Vend
    • Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
    • The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.
    Incentivized
    Read full review
    ScreenShots

    Vend Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot