12 Ratings
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Top Rated
253 Ratings
12 Ratings
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Score 7.6 out of 100

KnowBe4 Security Awareness Training

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Score 9.4 out of 100

Highlights

Cofense PhishMe and KnowBe4 Security Awareness Training are both security awareness training software designed to train and test users on defending against social engineering attacks such as phishing. Both software options are most popular with larger enterprises, likely because as staff sizes increase, it becomes more difficult to train staff without a dedicated tool.  

Features

Cofense PhishMe and KnowBe4 Security Awareness Training both provide essential features like phishing user training, they have a few standout features that set them apart from each other. 

Cofense PhishMe boasts a powerful phishing reporting tool that allows users to report emails with a single click so that they can be assessed.  When suspicious emails are reported, they go through Cofense Triage, which analyzes emails and clusters threats together before sending them to your security team.  Additionally, Cofense PhishMe offers a simple to use user interface that users will be able to pick up on quickly with minimal training.

KnowBe4 Security Awareness Training provides over 2,000 phishing templates, allowing businesses to safely test their staff’s vulnerability to social engineering attacks and report on the results. Social Engineering tests can also be automated using KnowBe4 Security Awareness Training’s artificial intelligence tools, which can push social engineering tests out through email, text, or voicemail.

Limitations

Cofense PhishMe and KnowBe4 Security Awareness Training both help businesses secure themselves against social engineering attacks, but they also have some limitations that are important to consider.

Cofense PhishMe has robust reporting tools on potential vulnerabilities, but it doesn’t provide the variety of phishing templates the KnowBe4 Security Awareness offers.  Additionally, social engineering tests aren’t as easy to automate using Cofense PhishMe.  For businesses looking primarily to test their staff on social engineering, KnowBe4 Security Awareness Training may be preferred.

KnowBe4 Security Awareness Tarining helps businesses test their employees on social engineering attacks, but it doesn’t offer email threat analysis features that are as robust as Cofense Triage.  For businesses looking not only to educate their staff, but also to analyze suspicious emails before sending them to the security team, Cofense PhishMe may be ideal.

Pricing

Cofense PhishMe is priced based on the number of users an organization has.  Pricing starts at $10.00 per user per year, but can reach as high as $12.00 per user per year for smaller businesses.

Similarly, Pricing for KnowBe4 Security Awareness Training is dependent on the number of users, as well as the feature needs of the organization.  Pricing starts as low as $8.00 per user per year, but can reach as high as $29.50 per user per year.

Likelihood to Recommend

Cofense PhishMe

Cofense PhishMe sure is a good solution for a global company. For a smaller locally-operated company, you may do well with an internal solution to send simulated emails and collect user feedback, but you'll have to operate it, maintain it, come up with email designs, etc. Cofense already has plenty of emails available and in multiple languages what saves a lot of time. You can also use their benchmarks to compare to their customer base or your industry as well as information (knowledge and experience) they have from other customers.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

This product is great for conducting phishing tests and training within any organization. The tools allow you to create campaigns at will to conduct testing, but also target repeat offenders. Unfortunately, you can filter a lot of these emails out with rules due to html tags or other key indicators. This allows the "savy" person to bypass tests, but they can still be susceptible to phising themselves.We've been extremely happy with the tools and offerings of KnowBe4. It's helped our IS team increase the awareness of different types of phishing and allow us to create targeted tests.
Ian Maffett | TrustRadius Reviewer

Pros

Cofense PhishMe

  • PhishMe scenarios are based on real-world examples of malicious email reported through one of their other product offerings; Phishing Defense Center (PDC)
  • Scenarios have the ability to be easily customized and changed to suit the needs of your own organization to make them more relevant. This increases the chance of a click or attachment opening providing a teachable moment with more users.
  • Console is easy to navigate and use for all levels of technical ability. Not everyone on our team is technically inclined, however, the interface is easy to understand and obtain information from allowing everyone who uses it to be comfortable.
  • Reporting capabilities from completed scenarios is quite good as long as you provide the detail on users during initial import or sync.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

  • The quality/difficulty of email testing has improved over the year and is now quite challenging for staff and students.
  • The webinar topics have been informative and helpful, though not always suitable for my timezone.
  • The communication with us as clients has been consistent and of good quality. I do not auto file them without reading them.
Evan Hughes | TrustRadius Reviewer

Cons

Cofense PhishMe

  • Does not integrate with Active Directory. You either have to upload a spreadsheet of users or utilize their recipient generator. Would be nice to have an API with AD.
  • Doesn't allow us to spoof legitimate companies. The bad actors do this and other phishing platforms allow this as well. Cofense is legally scared to allow spoofing.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

  • Integrates with Active Directory but takes a bit of effort to do so correctly. Their support will help with this
  • Phishing campaigns can take a bit of time to setup. Their support will help with this.
  • I wish that training options were easier to setup for motivated learners who want to get more training without requiring additional setup.
Jim Rieflin | TrustRadius Reviewer

Usability

Cofense PhishMe

Cofense PhishMe 10.0
Based on 1 answer
You click one button and it does the rest of the work.
Ryan Fultz | TrustRadius Reviewer

KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training 8.5
Based on 35 answers
I firmly believe content quality is the USP of KnowBe4 Security Awareness Training that makes it stand ahead of its peers. The easy-to-navigate portal dashboards will give a true picture of where your organization stands in terms of security awareness. The variety of content includes newsletters, videos, trainings, and posters, which give lot of options to design functional a security program in the organization--an otherwise daunting task.
Rajat Gupta | TrustRadius Reviewer

Support Rating

Cofense PhishMe

Cofense PhishMe 7.9
Based on 2 answers
They are very quick to respond. They solve about 80% of our issues. Not really a good rating for their support. Would love to see them solve 100% of our tickets.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training 9.0
Based on 172 answers
I have had several questions and a few issues we've run into and contacting support has been refreshingly easy. The ticketing system is very simple, and without fail we have received a response within just an hour or so each time. They're all knowledgeable and willing to help with anything we throw at them.
Cassandra Baumgardner | TrustRadius Reviewer

Alternatives Considered

Cofense PhishMe

We haven't used another provider. However, we used our internal phishing simulation solution prior to contracting Cofense. The internal solution gives you more flexibility (you can send emails to any domain and can impersonate any company) but you'd be missing the Reporter button, professional service, multilingual material, comparison to and lessons learned from other customers, benchmarks, email templates.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

As a Cybersecurity educator I'll have to say that KnowBe4 is one of the most engaging security awareness content delivery systems that I've encountered. Our IT department selected it for staff, but I'd love for our students to be able to use it, too.
Lori Langone | TrustRadius Reviewer

Return on Investment

Cofense PhishMe

  • Reduced click rate on phishing campaigns from 40% to below 10% in a few months.
  • Increased phishing reporting by over 400%.
Anonymous | TrustRadius Reviewer

KnowBe4 Security Awareness Training

  • We are a school district with limited resources. We have to try to automate big initiatives like this. Once setup it just does its job.
  • We thankfully have not had to calculate a ROI. Going by the industry standard for ransomware recovery, we made our ROI on the first campaign run. Very eye opening.
Frank Summers | TrustRadius Reviewer

Screenshots

Pricing Details

Cofense PhishMe

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

KnowBe4 Security Awareness Training

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Add comparison