What users are saying about
3 Ratings
Top Rated
747 Ratings
3 Ratings
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Score 8.8 out of 100
Top Rated
747 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
SurveyMonkey
8.0
Survey templates
Cognito Forms
9.5
SurveyMonkey
8.6
Themes
Cognito Forms
9.5
SurveyMonkey
8.3
Custom logo/branding
Cognito Forms
9.5
SurveyMonkey
7.2

Survey Content

Cognito Forms
9.0
SurveyMonkey
8.6
Changes to live survey
Cognito Forms
9.0
SurveyMonkey
8.9
Question design help
Cognito Forms
9.0
SurveyMonkey
8.0
Multiple question types
Cognito Forms
9.0
SurveyMonkey
8.9

Survey Logic

Cognito Forms
8.0
SurveyMonkey
8.3
Survey logic flexibility
Cognito Forms
8.0
SurveyMonkey
8.3

Survey Reporting & Analytics

Cognito Forms
9.5
SurveyMonkey
8.4
Response tracking
Cognito Forms
9.5
SurveyMonkey
9.1
Data export
Cognito Forms
9.5
SurveyMonkey
8.9
Standard reports
Cognito Forms
9.5
SurveyMonkey
8.2
Custom reports
Cognito Forms
9.5
SurveyMonkey
7.8
Analytics
Cognito Forms
9.5
SurveyMonkey
8.2

Survey Administration & Security

Cognito Forms
9.0
SurveyMonkey
8.5
Access controls
Cognito Forms
9.0
SurveyMonkey
8.5
Compliance
Cognito Forms
9.0
SurveyMonkey
8.4

Survey Distribution

Cognito Forms
9.5
SurveyMonkey
8.3
Vendor-offered crowdsourcing
Cognito Forms
9.5
SurveyMonkey
8.2
Respondent restrictions
Cognito Forms
9.5
SurveyMonkey
8.4

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
SurveyMonkey
8.2

Likelihood to Renew

Cognito Forms
SurveyMonkey
8.9

Usability

Cognito Forms
SurveyMonkey
5.0

Reliability and Availability

Cognito Forms
SurveyMonkey
10.0

Performance

Cognito Forms
SurveyMonkey
6.0

Support Rating

Cognito Forms
SurveyMonkey
8.0

Implementation Rating

Cognito Forms
SurveyMonkey
10.0

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