What users are saying about
17 Ratings
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Top Rated
912 Ratings
17 Ratings
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Score 8.5 out of 100

SurveyMonkey

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Top Rated
912 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Cognito Forms ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.2

Cognito Forms

82%
7.3

SurveyMonkey

73%
Cognito Forms ranks higher in 3/3 features

Survey templates

8.2
82%
3 Ratings
7.8
78%
72 Ratings

Themes

7.3
73%
3 Ratings
6.9
69%
65 Ratings

Custom logo/branding

9.1
91%
3 Ratings
7.1
71%
64 Ratings

Survey Content

9.6

Cognito Forms

96%
7.9

SurveyMonkey

79%
Cognito Forms ranks higher in 3/3 features

Changes to live survey

9.0
90%
1 Rating
8.0
80%
59 Ratings

Question design help

9.9
99%
2 Ratings
7.4
74%
69 Ratings

Multiple question types

9.9
99%
3 Ratings
8.3
83%
75 Ratings

Survey Logic

9.8

Cognito Forms

98%
7.8

SurveyMonkey

78%
Cognito Forms ranks higher in 1/1 features

Survey logic flexibility

9.8
98%
3 Ratings
7.8
78%
69 Ratings

Survey Reporting & Analytics

9.0

Cognito Forms

90%
7.7

SurveyMonkey

77%
Cognito Forms ranks higher in 5/5 features

Response tracking

9.5
95%
2 Ratings
8.0
80%
74 Ratings

Data export

9.1
91%
3 Ratings
7.9
79%
71 Ratings

Standard reports

8.2
82%
3 Ratings
7.7
77%
74 Ratings

Custom reports

9.1
91%
3 Ratings
7.5
75%
61 Ratings

Analytics

9.1
91%
3 Ratings
7.4
74%
63 Ratings

Survey Administration & Security

9.0

Cognito Forms

90%
7.9

SurveyMonkey

79%
Cognito Forms ranks higher in 2/2 features

Access controls

8.1
81%
2 Ratings
8.0
80%
63 Ratings

Compliance

9.9
99%
2 Ratings
7.8
78%
54 Ratings

Survey Distribution

9.5

Cognito Forms

95%
7.1

SurveyMonkey

71%
Cognito Forms ranks higher in 2/2 features

Vendor-offered crowdsourcing

9.5
95%
2 Ratings
7.2
72%
29 Ratings

Respondent restrictions

9.5
95%
2 Ratings
7.0
70%
42 Ratings

Attribute Ratings

  • Cognito Forms is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Cognito Forms

90%
5 Ratings
7.3

SurveyMonkey

73%
104 Ratings

Likelihood to Renew

Cognito Forms

N/A
0 Ratings
8.9

SurveyMonkey

89%
27 Ratings

Usability

8.9

Cognito Forms

89%
3 Ratings
8.3

SurveyMonkey

83%
38 Ratings

Availability

Cognito Forms

N/A
0 Ratings
10.0

SurveyMonkey

100%
2 Ratings

Performance

Cognito Forms

N/A
0 Ratings
6.0

SurveyMonkey

60%
2 Ratings

Support Rating

9.0

Cognito Forms

90%
3 Ratings
6.9

SurveyMonkey

69%
38 Ratings

Implementation Rating

Cognito Forms

N/A
0 Ratings
10.0

SurveyMonkey

100%
4 Ratings

Likelihood to Recommend

Cognito Forms

It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...
James de Raeve | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
Brandon Lai | TrustRadius Reviewer

Pros

Cognito Forms

  • Cost effective.
  • Easy to use.
  • Safe.
  • Automates data collection.
Willem Smit | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cognito Forms Editions & Modules

Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Cognito Forms

Cognito Forms 8.9
Based on 3 answers
Non calculated fields are easy to use. Calculations can be a nightmare to get working due to complex and unintuitive syntax, as a non-programmer
Russell Barnett, EA, CTS | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.3
Based on 38 answers
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Performance

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Cognito Forms

Cognito Forms 9.0
Based on 3 answers
quick and knowledgable
James de Raeve | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 6.9
Based on 38 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Cognito Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Caroline Dobson | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • Safe us a lot of time doing client onboarding.
  • Use it for data collection for business plan info collection.
Willem Smit | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

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