Conga Composer vs. Epicor ECM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Conga Composer
ScoreĀ 9.3Ā outĀ ofĀ 10
N/A
Conga Composer is a document generation and automation tool designed to simplify and streamline the process of creating and distributing customized documents, presentations, and reports. Conga Composer integrates with any data source, including CRM systems like Salesforce, and allows users to dynamically merge data from these sources into templates to generate personalized documents.
$20
per month per user
Epicor ECM
ScoreĀ 4.6Ā outĀ ofĀ 10
N/A
Epicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A
Pricing
Conga ComposerEpicor ECM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Conga ComposerEpicor ECM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Detailsā€”ā€”
More Pricing Information
Community Pulse
Conga ComposerEpicor ECM
Top Pros
Top Cons
Features
Conga ComposerEpicor ECM
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Conga Composer
-
Ratings
Epicor ECM
9.4
4 Ratings
16% above category average
Content capture & imaging00 Ratings9.04 Ratings
File sync, storage & archiving00 Ratings9.04 Ratings
Document management00 Ratings9.04 Ratings
Records management00 Ratings10.04 Ratings
Content search & retrieval00 Ratings10.04 Ratings
Enterprise content collaboration00 Ratings9.03 Ratings
Content publishing & creation00 Ratings9.02 Ratings
Security, risk management & information governance00 Ratings9.94 Ratings
Contract lifecycle management00 Ratings9.03 Ratings
Automated workflows00 Ratings9.94 Ratings
Artificial intelligence00 Ratings9.01 Ratings
Mobile support00 Ratings10.02 Ratings
Integration00 Ratings9.93 Ratings
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Conga ComposerEpicor ECM
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User Ratings
Conga ComposerEpicor ECM
Likelihood to Recommend
9.4
(112 ratings)
10.0
(7 ratings)
Likelihood to Renew
9.1
(15 ratings)
-
(0 ratings)
Usability
9.0
(7 ratings)
-
(0 ratings)
Availability
3.6
(1 ratings)
-
(0 ratings)
Performance
3.6
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(9 ratings)
9.9
(3 ratings)
Implementation Rating
5.4
(5 ratings)
-
(0 ratings)
Configurability
1.8
(1 ratings)
-
(0 ratings)
Ease of integration
2.7
(2 ratings)
-
(0 ratings)
Product Scalability
3.6
(1 ratings)
-
(0 ratings)
Professional Services
2.7
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.8
(1 ratings)
-
(0 ratings)
Vendor pre-sale
3.2
(2 ratings)
-
(0 ratings)
User Testimonials
Conga ComposerEpicor ECM
Likelihood to Recommend
Conga
I'm early in my Conga Composer journey but, even in my limited experience, there is nothing it can't handle (within reason) and the sky's the limit. I have found it rather difficult to learn (most queries) as I'm learning on my own with the Conga Learning Center and YouTube videos.
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Epicor Software
It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
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Pros
Conga
  • It is positive that Conga integrates with and is operated within SFDC
  • Conga allows users to tag any document with dynamic fields that map to SFDC and send it out for signature
  • Conga allows us to consistently produce quotes with the correct SKUs, Terms, & conditions at scale
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Epicor Software
  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
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Cons
Conga
  • Initially, it is hard to comprehend as the setup process is a bit complex. More user adoption tools, such as tutorials and resources, would help.
  • Sometimes the error message is very generic and hard to troubleshoot.
  • Better UI would also be a plus.
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Epicor Software
  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
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Likelihood to Renew
Conga
Though I love how easily Conga Composer ties into Salesforce and its given analytics, it takes a lot of data entry to get up and running. I don't love that sometimes queries can take a long time to pull. I like keeping our marketing templates consistent via templates in the system. Pulling multiple objects into one report is fantastic too.
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Epicor Software
No answers on this topic
Usability
Conga
It's a fairly simple tool to integrate into your current business structure. When we've had issues, we were able to resolve them extremely quickly. The users click a button and it can bring in all the quote lines, and our credit application seamlessly into our tool. I'd definitely recommend it to other colleagues
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Epicor Software
No answers on this topic
Reliability and Availability
Conga
It was available, it just didn't always work depending on what glitches were happening within our app
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Epicor Software
No answers on this topic
Performance
Conga
This product appears to work well. It was not a fit for us this time, but we would consider in future
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Epicor Software
No answers on this topic
Support Rating
Conga
It's been hit and miss depending on the issue. We use javascript to generate the urls which has confused many techs even though it generates a clean url - they are overwhelmed by the concept of code and can't understand that the url is all that matters.
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Epicor Software
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
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Implementation Rating
Conga
It was painful internally to build out all of the templates, but the actual implementation of the product was okay.
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Epicor Software
No answers on this topic
Alternatives Considered
Conga
I think Nintex is the primary competitor for Conga Composer, but I have not personally used it. I was not present for the decision to purchase Conga but I would recommend it in future document automation vendor selection processes because I have seen how well it works! We are especially fond of complementary features in Conga Composer, including Conga Email Templates and Conga Global Merge.
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Epicor Software
A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
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Contract Terms and Pricing Model
Conga
Not fair. Its an upfront cost and then pay per use
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Epicor Software
No answers on this topic
Scalability
Conga
We used it for something simple and it was still a pain to use
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Epicor Software
No answers on this topic
Professional Services
Conga
Needs additional training on what they are selling, how to install and use to explain to customers
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Epicor Software
No answers on this topic
Return on Investment
Conga
  • Timely document creation to ensure important records reach customers quickly.
  • Documents generated to act as sources of truth and are contractually binding, so the product is very reliable.
  • The documents generated are on brand and provide a consistent archive for protocol and audit purposes.
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Epicor Software
  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
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ScreenShots

Conga Composer Screenshots

Screenshot of how documents are created automatically, directly from SalesforceScreenshot of documents generated with any data, from any object - standard or customScreenshot of Conga Document GenerationScreenshot of popular document formats available, like Word, Excel, PowerPoint, HTML, and PDFScreenshot of how large documents are sent via a link - and they provide visibility into customer document engagementScreenshot of how multiple documents can be sent with one or no clicks