Constant Contact vs. Gumlet

Constant Contact is an excellent tool for sending out flyers and newsletters. However, I feel the content's appearance is typically all the same. When I receive an email from Constant Contact, I can immediately identify it - the templates usually all look the same. When sending out communications with images, it is easy to use Constant Contact and link webpages. However, the email layout is always vertical and can get very lengthy. I prefer a more flip-book approach with options to flip the page.

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Gumlet has been consistently reliable whenever we need to deliver video assets for internal projects or client work. As mentioned earlier, DRM protection and livestreaming are two standout strengths. We moved from Vimeo to Gumlet and haven’t regretted it. That said, if you need native social media integrations to go live or schedule posts, this isn’t the right tool. It’s also not ideal for monetized channels or large private audiences, as the current limits on private subscribers and profiles are relatively low.

• Market segmentation is great: my main segmentation is by region because that's how our sales team is divided.
• Lists: making customized email lists is easy and intuitive; the custom fields allow some flexibility in case our fields don't exactly line up with Constant Contact's.
• Campaigns: creating campaigns is quick and simple. I especially appreciate the 'resend to non-openers' option. I am constantly using this feature.
• Subject line generator: I like using the recommended subject lines. I'm able to plug in their recommended ideas, or sometimes, this feature helps me generate my own ideas.

• Watching videos together in a group, synchronously, works perfectly – no stuttering, no pixelation, no audio dropouts, even if someone only has mediocre internet.
• The automatic adjustment of video quality to each individual's internet speed ensures that the best quality is always delivered without me having to worry about it.
• Videos start instantly and without loading time, which is a huge difference compared to our previous LMS and makes the flow of live events appear relaxed and professional.
• Das gemeinsame, synchrone Anschauen von Videos in einer Gruppe funktioniert absolut stabil – kein Ruckeln, kein Verpixeln, keine Ton-Aussetzer, sogar wenn jemand nur mittelmäßiges Internet hat.
• Die automatische Anpassung der Videoqualität an die Internetgeschwindigkeit jeder einzelnen Person sorgt dafür, dass immer die beste Qualität geliefert wird, ohne dass ich mich darum kümmern muss.
• Videos starten sofort und ohne Ladezeit, was im Vergleich zu unserem bisherigen LMS ein riesiger Unterschied ist und den Ablauf bei Live-Events entspannt und professionell wirken lässt.

• It would be nice if we had more customizable options for emails - like moving around pictures and text boxes, rather than a set spot for everything to go.
• I would like it if multiple people could work on a document at one time. So if I'm in charge of graphics, I can get those updated while someone else is entering content, etc.

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Independently Invited by TrustRadius

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• I would like the ability to set a higher minimum playing resolution so that videos aren't blurry at the start.
• Coming from Vimeo I would like to see a Chrome extension or Windows application to record my screen similar to what Loom has.
• I would like to see sub folder in playlists within collections. Currently I can only have top level playlists.

There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

I’d rate our likelihood to renew at a clear 10, because Gumlet has become such an integral part of how we deliver, protect and scale our video content. The platform consistently performs without issues, the playback quality is excellent, and the security features give us peace of mind that no other tool matched. Beyond reliability, Gumlet keeps adding meaningful improvements such as AI subtitles, interactive elements, and better analytics, which continue to streamline our workflow and increase engagement without extra effort from our team. At this point, switching to anything else would feel like a step backwards, both in efficiency and overall video experience.

There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

The dashboard is simple to navigate. It's easy to view my videos and organize them. It just makes sense. I don't have to guess where to find anything. I also love the import tool and the ability to set up players based on my collections. This type of customization will save me time!

No major problems in sending out the email campaigns and accessing the analytics

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

I had a quick technical question prior to purchase and a live-chat CSR gave me quick and helpful advice. I appreciate being able to clarify matters via live chat and prefer that over phone calls and emails.

Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

It was quick and easy. We found that the import from Vimeo wasn't pulling in the highest original quality so we manually uploaded our clips.

Constant Contact is much more intuitive for people who are not tech-savvy. Also, while sendgrid offered more options in it's drag and drop interface, it displayed differently across different email clients, which made it very cumbersome to use. It also took much longer to upload contact lists and it was harder to manage existing contacts. Performance in sendgrid was much slower as well, and the Preview feature was quite buggy. Our team initially chose sendgrid because of the integration options that it's API offered, but we ultimately switched to Constant Contact because it was much easier to build campaigns and better suited our requirements.

They have all the same features and keep adding more, generating landing pages for video share was huge for us. Ease of use, no ads. cost, it really doesn't compete. We're very happy with the outputted quality of the video exports and the ability to manage DRM for video protection was built into the app. A huge bang for the buck here. Can't wait to update or try out more new features. The biggest thing I love is that they listen to their customers and work to implement suggestions from the community.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• I have had nothing but positive impacts from using Constant Contact.
• The church is large, and there are many subgroups and axillary groups within the church. Setting up specific groups based on responsibility, interest, member goals, and service needs allows me to send information quickly, saving valuable time for other tasks.
• Constant Contact allows leadership to stay personally engaged with the members I work with, without over-taxing my time. It feels so seamless.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Gumlet compared has no higher costs associated
• Faster page load times improved user experience
• High-quality video content without buffering improves conversion rates for businesses
• Smoother viewing experience increases user engagement and retention.
• Reduction of unnecessary data usage leads to lower bandwidth costs
• Integrated analytics can provide insights into viewer behavior

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info