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Top Rated
717 Ratings

Constant Contact

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Top Rated
717 Ratings
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Score 8.1 out of 100
34 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    Microsoft Dynamics 365 Marketing

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    Microsoft Dynamics 365 Marketing

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    Microsoft Dynamics 365 Marketing

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Constant Contact is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.3

    Constant Contact

    83%
    106 Ratings
    7.2

    Microsoft Dynamics 365 Marketing

    72%
    5 Ratings

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings
    1.0

    Microsoft Dynamics 365 Marketing

    10%
    1 Rating

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings
    5.8

    Microsoft Dynamics 365 Marketing

    58%
    2 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings

    Microsoft Dynamics 365 Marketing

    N/A
    0 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings

    Microsoft Dynamics 365 Marketing

    N/A
    0 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings
    6.1

    Microsoft Dynamics 365 Marketing

    61%
    4 Ratings

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating

    Microsoft Dynamics 365 Marketing

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings

    Microsoft Dynamics 365 Marketing

    N/A
    0 Ratings

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating

    Microsoft Dynamics 365 Marketing

    N/A
    0 Ratings

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    Appropriate if an organization is already using Microsoft Dynamics 365 Customer Engagement products like Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service etc. Not appropriate for a big enterprise where has a separate marketing department, and the lead / contact for marketing information / marketing list can come through different applications in the organization, not just Microsoft Dynamics 365 Apps if they have one.
    Anonymous | TrustRadius Reviewer

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    • Customer data management
    • Lead management
    • Campaign strategy design
    Anonymous | TrustRadius Reviewer

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    • Microsoft does not provide HTML for forms. They provide a div that needs to authenticated and is a real pain in the [butt].
    • They provide no canned unsubscribe button. Copying the code from a template doesn't work either, even though your code will pass testing when you build out an email.
    • Overall the work marketing automation tool on the market. It's like they did no research into what users might want or what the competitors are offering.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    1. per month
    Additional Pricing Details

    Microsoft Dynamics 365 Marketing

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1,200 per month

    Microsoft Dynamics 365 Marketing Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    Microsoft Dynamics 365 Marketing 1.0
    Based on 1 answer
    I wouldn't even think of renewing our use of Marketing 365. It's worthless
    Anonymous | TrustRadius Reviewer

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
    Giselle Aguiar | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    Microsoft Dynamics 365 Marketing 5.8
    Based on 2 answers
    Microsoft Dynamics 365 Marketing is extremely usable in order to manage all of my organization's customer information across the organization. Further we use Microsoft Dynamics 365 Marketing to manage all of our marketing campaigns from beginning to end. Microsoft Dynamics 365 Marketing makes my organization more able to run a professional marketing strategy.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    No score
    No answers yet
    No answers on this topic

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    Microsoft Dynamics 365 Marketing 6.1
    Based on 4 answers
    Very reliable
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    While the cost was significantly more than other vendors we looked at, the tools are similar to our previous tool so conversion would be (somewhat) easy. We chose it because it directly integrates with Microsoft Dynamics CRM - which we integrated at the same time.
    Kimberly Yolitz | TrustRadius Reviewer

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource
    Terri Betts | TrustRadius Reviewer

    Microsoft Dynamics 365 Marketing

    • It has improved ROI for the organization replacing the old marketing tools being used earlier.
    • Made the organization cloud ready earlier the organization was using on-Prem based solution.
    Anonymous | TrustRadius Reviewer

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