What users are saying about
Top Rated
555 Ratings
Top Rated
555 Ratings
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Score 7.7 out of 100
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
Oracle CRM On Demand
WYSIWYG email editor
Constant Contact
8.4
Oracle CRM On Demand
Dynamic content
Constant Contact
8.0
Oracle CRM On Demand
Ability to test dynamic content
Constant Contact
8.1
Oracle CRM On Demand
Landing pages
Constant Contact
8.6
Oracle CRM On Demand
A/B testing
Constant Contact
9.0
Oracle CRM On Demand
Mobile optimization
Constant Contact
8.1
Oracle CRM On Demand
Email deliverability reporting
Constant Contact
8.9
Oracle CRM On Demand
List management
Constant Contact
8.8
Oracle CRM On Demand
Triggered drip sequences
Constant Contact
8.2
Oracle CRM On Demand

Reporting & Analytics

Constant Contact
8.4
Oracle CRM On Demand
Dashboards
Constant Contact
8.0
Oracle CRM On Demand
Standard reports
Constant Contact
8.7
Oracle CRM On Demand
Custom reports
Constant Contact
8.7
Oracle CRM On Demand

Sales Force Automation

Constant Contact
Oracle CRM On Demand
8.7
Customer data management / contact management
Constant Contact
Oracle CRM On Demand
9.4
Workflow management
Constant Contact
Oracle CRM On Demand
8.9
Territory management
Constant Contact
Oracle CRM On Demand
9.3
Opportunity management
Constant Contact
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
Constant Contact
Oracle CRM On Demand
9.0
Contract management
Constant Contact
Oracle CRM On Demand
7.7
Quote & order management
Constant Contact
Oracle CRM On Demand
8.5
Interaction tracking
Constant Contact
Oracle CRM On Demand
8.3
Channel / partner relationship management
Constant Contact
Oracle CRM On Demand
8.2

Customer Service & Support

Constant Contact
Oracle CRM On Demand
8.4
Case management
Constant Contact
Oracle CRM On Demand
8.5
Call center management
Constant Contact
Oracle CRM On Demand
8.7
Help desk management
Constant Contact
Oracle CRM On Demand
8.1

Marketing Automation

Constant Contact
Oracle CRM On Demand
8.8
Lead management
Constant Contact
Oracle CRM On Demand
8.9
Email marketing
Constant Contact
Oracle CRM On Demand
8.8

CRM Project Management

Constant Contact
Oracle CRM On Demand
8.7
Task management
Constant Contact
Oracle CRM On Demand
8.3
Billing and invoicing management
Constant Contact
Oracle CRM On Demand
9.6
Reporting
Constant Contact
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Constant Contact
Oracle CRM On Demand
8.4
Forecasting
Constant Contact
Oracle CRM On Demand
8.7
Pipeline visualization
Constant Contact
Oracle CRM On Demand
8.6
Customizable reports
Constant Contact
Oracle CRM On Demand
7.9

Customization

Constant Contact
Oracle CRM On Demand
8.4
Custom fields
Constant Contact
Oracle CRM On Demand
8.9
Custom objects
Constant Contact
Oracle CRM On Demand
8.1
Scripting environment
Constant Contact
Oracle CRM On Demand
7.9
API for custom integration
Constant Contact
Oracle CRM On Demand
8.7

Security

Constant Contact
Oracle CRM On Demand
9.4
Single sign-on capability
Constant Contact
Oracle CRM On Demand
9.0
Role-based user permissions
Constant Contact
Oracle CRM On Demand
9.8

Social CRM

Constant Contact
Oracle CRM On Demand
9.8
Social data
Constant Contact
Oracle CRM On Demand
9.8
Social engagement
Constant Contact
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Constant Contact
Oracle CRM On Demand
8.6
Marketing automation
Constant Contact
Oracle CRM On Demand
8.5
Compensation management
Constant Contact
Oracle CRM On Demand
8.7

Platform

Constant Contact
Oracle CRM On Demand
9.3
Mobile access
Constant Contact
Oracle CRM On Demand
9.3

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
Oracle CRM On Demand
8.2

Likelihood to Renew

Constant Contact
8.0
Oracle CRM On Demand

Usability

Constant Contact
8.9
Oracle CRM On Demand
9.0

Reliability and Availability

Constant Contact
9.0
Oracle CRM On Demand

Performance

Constant Contact
10.0
Oracle CRM On Demand

Support Rating

Constant Contact
3.0
Oracle CRM On Demand

Online Training

Constant Contact
10.0
Oracle CRM On Demand

Implementation Rating

Constant Contact
8.0
Oracle CRM On Demand
10.0

Scalability

Constant Contact
10.0
Oracle CRM On Demand

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