What users are saying about
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585 Ratings
27 Ratings

Constant Contact

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585 Ratings
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Score 7.9 out of 100
27 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Constant Contact

It’s best suited when you are not in a position with your business, industry or budget to implement a fully integrated and industry-leading CRM and email marketing platform as this is an ideal setup. For example, a fully integrated Hubspot or Salesforce tech stack. For many businesses this type of high cost, sophisticated system is not realistic and in these cases, Constant Contact is superior for managing all email strategies or in our case, just a portion of them. For us, we handle drip content or interest-based remarketing through our CRM but use Constant Contact for all other email strategies because of its ease of use and low cost. It’s also exceptional as a low-cost email database management solution where you can’t daily centralize, protect and maintain (unsubscribes, dead contacts, etc) your email contact database.
Thomas Pittman | TrustRadius Reviewer

OutboundEngine

OutboundEngine is very well suited for smaller businesses that are moldable and are just getting off the ground. For these businesses, they often have a smaller employee base and are more in need of organization and marketing help. OutboundEngine definitely took a lot off my plate on the marketing, social media, and communication side of things and prevented me from needing to bring on extra help, which would have ended up costing me more in the long run
Annabelle Jones | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
7.8
OutboundEngine
7.5
WYSIWYG email editor
Constant Contact
7.7
OutboundEngine
Dynamic content
Constant Contact
7.7
OutboundEngine
Ability to test dynamic content
Constant Contact
7.6
OutboundEngine
Landing pages
Constant Contact
8.1
OutboundEngine
A/B testing
Constant Contact
6.9
OutboundEngine
Mobile optimization
Constant Contact
8.2
OutboundEngine
7.3
Email deliverability reporting
Constant Contact
8.7
OutboundEngine
8.7
List management
Constant Contact
8.5
OutboundEngine
6.5
Triggered drip sequences
Constant Contact
6.4
OutboundEngine

Reporting & Analytics

Constant Contact
7.8
OutboundEngine
Dashboards
Constant Contact
7.5
OutboundEngine
Standard reports
Constant Contact
8.3
OutboundEngine
Custom reports
Constant Contact
7.8
OutboundEngine

Pre-Send Testing

Constant Contact
8.4
OutboundEngine
URL Validation
Constant Contact
9.3
OutboundEngine
Link Tracking
Constant Contact
8.1
OutboundEngine
Image Validation
Constant Contact
8.2
OutboundEngine
Inbox Display
Constant Contact
8.4
OutboundEngine
Email Accessibility Tools
Constant Contact
8.0
OutboundEngine
Spelling and Grammar Check
Constant Contact
8.6
OutboundEngine
Spam Testing
Constant Contact
7.8
OutboundEngine
Email Previews
Constant Contact
9.0
OutboundEngine

Lead Management

Constant Contact
OutboundEngine
7.4
Automated sales alerts and tasks
Constant Contact
OutboundEngine
7.4

Social Media Marketing

Constant Contact
OutboundEngine
7.9
Social sharing and campaigns
Constant Contact
OutboundEngine
7.9

Pros

Constant Contact

  • Importing new emails is extremely fast and easy. This is important because there are times where emails need to be sent out ASAP, so being able to import a new mailing list quickly allows that to happen in a timely manner.
  • Customization of the look and feel of the email. Sending out emails that look the same becomes boring to the recipients, so being able to change the look every time makes it more likely they will engage in the material.
Anonymous | TrustRadius Reviewer

OutboundEngine

  • The content that they generate to send to our clients is relevant and the clients want to engage with us. It makes us appear more professional and consistent, even though we are a smaller company.
  • It helps us stay in touch with clients and helps us stay top of mind. We are able to generate more new business leads if we are in consistent contact with current, former, and potential clients.
  • Their customer service and support is outstanding. All my questions were answered and I went into the program feeling confident and knowledgeable.
John Stevens | TrustRadius Reviewer

Cons

Constant Contact

  • Maybe make a bit more intuitive
  • Have it make suggestions for what you could or should do
  • More storage room for pics, logos, etc. (without additional cost)
  • While I think it is user friendly in general, I need a bit more guidance with options and possibilities
Terri Betts | TrustRadius Reviewer

OutboundEngine

  • Have a more flexible platform that would allow me to choose how often I want the newsletters to go out versus me having to go in and suppress the newsletters that I don't want to go out.
  • Customer service follow-through sometimes is lacking.
Melanie Hadley | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

OutboundEngine

OutboundEngine 9.1
Based on 2 answers
Overall, OutboundEngine is very user friendly. It is simple to set up and explore, and if there are any issues or questions, the customer service team and account managers are always available to help. They are very knowledgeable and were able to explain everything in detail to me. The program is easy to navigate and helps me stay organized, and an uncomplicated and straightforward solution was exactly what I was looking for
Annabelle Jones | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

OutboundEngine

OutboundEngine 7.7
Based on 27 answers
The customer service was excellent! Everyone I spoke to was kind and knowledgeable. My account manager was easily reachable. Setup of the OutboundEngine program was explained really thoroughly, and we knew how we could best use the product to meet the needs of our clients and get our online and social media presence off the ground.
Maurine Montville | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

Marketo does all of the same things but at an enterprise level. Marketo is substantially better than Constant Contact but the price tag is very seriously higher ... by a few zeros. The key components of differentiation would be database management and deliverability. I wouldn't say Marketo's editor is any better or worse than Constant Contact.
James Arnold | TrustRadius Reviewer

OutboundEngine

Affordability is important and OutboundEngine is affordable. I like the expertise in this field they have. I really appreciate they don’t constantly bother me trying to sell me more services, etc. Any time I have needed to call the company, their reps are always available. That means a lot.
Fonda Hall | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Every month we send out our newsletter, the phone rings and we gain revenue.
  • For our events, the reminders create signs ups which drive revenue.
  • Our quarterly ecommerce sales drive store sales and keep us top of mind with our clients.
Darcy Knapp, MBA | TrustRadius Reviewer

OutboundEngine

  • Saved time for me and helped me meet marketing targets without having to bring on another person. This would have been costly and time-consuming.
  • Clients are actually interested in the content, and the content is informative. It helps them better understand what my business is doing and why it's important.
Madeline Davis | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Edition
Email$20.001
Email Plus$45.001
Pro$195.001
  1. Per Month
Additional Pricing Details

OutboundEngine

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$99*

* per user

OutboundEngine Editions & Modules

Edition
Essential$1991
Value$2991
Premium$4991
  1. per user
Additional Pricing Details
More information is available on the vendor's website.

Rating Summary

Likelihood to Recommend

Constant Contact
7.9
OutboundEngine
6.6

Likelihood to Renew

Constant Contact
8.0
OutboundEngine

Usability

Constant Contact
8.9
OutboundEngine
9.1

Reliability and Availability

Constant Contact
9.0
OutboundEngine

Performance

Constant Contact
10.0
OutboundEngine

Support Rating

Constant Contact
3.0
OutboundEngine
7.7

Online Training

Constant Contact
10.0
OutboundEngine

Implementation Rating

Constant Contact
8.0
OutboundEngine

Scalability

Constant Contact
10.0
OutboundEngine

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