What users are saying about
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Top Rated
716 Ratings
29 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100
29 Ratings
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Score 2.7 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 1 feature set: Email & Online Marketing

Email & Online Marketing

7.7

Constant Contact

77%
4.6

OutboundEngine

46%
Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings

Dynamic content

7.6
76%
82 Ratings
N/A
0 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
N/A
0 Ratings

Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings

A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings

Mobile optimization

8.0
80%
85 Ratings
4.7
47%
19 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
5.5
55%
29 Ratings

List management

8.4
84%
90 Ratings
3.7
37%
17 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
N/A
0 Ratings

Reporting & Analytics

7.8

Constant Contact

78%

OutboundEngine

Feature Set Not Supported
N/A
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
N/A
0 Ratings

Standard reports

8.2
82%
87 Ratings
N/A
0 Ratings

Custom reports

7.5
75%
58 Ratings
N/A
0 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

OutboundEngine

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Lead Management

Constant Contact

Feature Set Not Supported
N/A
5.4

OutboundEngine

54%
OutboundEngine ranks higher in 1/1 features

Automated sales alerts and tasks

N/A
0 Ratings
5.4
54%
16 Ratings

Social Media Marketing

Constant Contact

Feature Set Not Supported
N/A
4.1

OutboundEngine

41%
OutboundEngine ranks higher in 1/1 features

Social sharing and campaigns

N/A
0 Ratings
4.1
41%
19 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
2.4

OutboundEngine

24%
27 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
1.0

OutboundEngine

10%
1 Rating

Usability

10.0

Constant Contact

100%
9 Ratings
9.0

OutboundEngine

90%
3 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

OutboundEngine

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

OutboundEngine

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
5.3

OutboundEngine

53%
32 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

OutboundEngine

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

OutboundEngine

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

OutboundEngine

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

OutboundEngine

OutboundEngine is very well suited for smaller businesses that are moldable and are just getting off the ground. For these businesses, they often have a smaller employee base and are more in need of organization and marketing help. OutboundEngine definitely took a lot off my plate on the marketing, social media, and communication side of things and prevented me from needing to bring on extra help, which would have ended up costing me more in the long run
Annabelle Jones | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

OutboundEngine

  • The content that they generate to send to our clients is relevant and the clients want to engage with us. It makes us appear more professional and consistent, even though we are a smaller company.
  • It helps us stay in touch with clients and helps us stay top of mind. We are able to generate more new business leads if we are in consistent contact with current, former, and potential clients.
  • Their customer service and support is outstanding. All my questions were answered and I went into the program feeling confident and knowledgeable.
John Stevens | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

OutboundEngine

  • Have a more flexible platform that would allow me to choose how often I want the newsletters to go out versus me having to go in and suppress the newsletters that I don't want to go out.
  • Customer service follow-through sometimes is lacking.
Melanie Hadley | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

OutboundEngine

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$99

Starting Price

$199 per user

OutboundEngine Editions & Modules

Edition
Essential$1991
Value$2991
Premium$4991
  1. per user
Additional Pricing Details
More information is available on the vendor's website.

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

OutboundEngine

OutboundEngine 1.0
Based on 1 answer
The biggest issue is poor ROI. The second biggest issue is rigid customer service process, lack of a sense of urgency, and inability to reach out to upper management with issues.
Steven Benson | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

OutboundEngine

OutboundEngine 9.0
Based on 3 answers
Overall, OutboundEngine is very user friendly. It is simple to set up and explore, and if there are any issues or questions, the customer service team and account managers are always available to help. They are very knowledgeable and were able to explain everything in detail to me. The program is easy to navigate and helps me stay organized, and an uncomplicated and straightforward solution was exactly what I was looking for
Annabelle Jones | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

OutboundEngine

OutboundEngine 5.3
Based on 32 answers
The customer service was excellent! Everyone I spoke to was kind and knowledgeable. My account manager was easily reachable. Setup of the OutboundEngine program was explained really thoroughly, and we knew how we could best use the product to meet the needs of our clients and get our online and social media presence off the ground.
Maurine Montville | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

OutboundEngine

Affordability is important and OutboundEngine is affordable. I like the expertise in this field they have. I really appreciate they don’t constantly bother me trying to sell me more services, etc. Any time I have needed to call the company, their reps are always available. That means a lot.
Fonda Hall | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

OutboundEngine

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

OutboundEngine

  • Saved time for me and helped me meet marketing targets without having to bring on another person. This would have been costly and time-consuming.
  • Clients are actually interested in the content, and the content is informative. It helps them better understand what my business is doing and why it's important.
Madeline Davis | TrustRadius Reviewer

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