What users are saying about
Constant Contact
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Top Rated
716 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 716 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 17 reviews and ratings
Feature Set Ratings
- ReachMail ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

7.7
Constant Contact
77%

9.0
ReachMail
90%
ReachMail ranks higher in 9/9 features
ReachMail ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings

9.1
91%
6 Ratings
Dynamic content

7.6
76%
82 Ratings

9.1
91%
4 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings

9.1
91%
4 Ratings
Landing pages

7.6
76%
56 Ratings

9.1
91%
2 Ratings
A/B testing

7.4
74%
52 Ratings

9.1
91%
4 Ratings
Mobile optimization

8.0
80%
85 Ratings

9.1
91%
4 Ratings
Email deliverability reporting

8.6
86%
135 Ratings

8.8
88%
12 Ratings
List management

8.4
84%
90 Ratings

8.5
85%
7 Ratings
Triggered drip sequences

6.7
67%
47 Ratings

9.1
91%
1 Rating
Reporting & Analytics

7.8
Constant Contact
78%

8.8
ReachMail
88%
ReachMail ranks higher in 3/3 features
ReachMail ranks higher in 3/3 features
Dashboards

7.8
78%
87 Ratings

8.8
88%
7 Ratings
Standard reports

8.2
82%
87 Ratings

8.5
85%
8 Ratings
Custom reports

7.5
75%
58 Ratings

9.1
91%
4 Ratings
Pre-Send Testing

8.1
Constant Contact
81%

ReachMail
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings

N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings

N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings

N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings

N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings

N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings

N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings

N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings

N/A
0 Ratings
Attribute Ratings
- Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings

7.1
ReachMail
71%
9 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings

ReachMail
N/A
0 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings

8.0
ReachMail
80%
1 Rating
Availability

9.0
Constant Contact
90%
4 Ratings

ReachMail
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings

ReachMail
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings

ReachMail
N/A
0 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating

ReachMail
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings

ReachMail
N/A
0 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating

ReachMail
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesReachMail
The free Reachmail account (which I have used for several small organizations) is a good tool where there are limited or zero email marketing dollars, a contact audience of up to 5,000 subscribers, and a max of 15,000 monthly emails. The pricing levels are really reasonable for volume requirements, including custom plans for infrequent mailings. If there are constraints (time and/or design experience) that require a large choice of ready-made contemporary templates without graphic or font modifications, then this probably isn't a good email marketing tool.
Independent Consultant
Challengers Independent Living, Inc.Non-Profit Organization Management, 11-50 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesReachMail
- The interface is very easy to use.
- The report offers a wide variety of metrics, including mobile opens and percentages.
- The organization and easy implementation of Suppression Lists is very helpful.
- Fast, robust asset library.
Senior Interactive Marketing Specialist
Aon Risk SolutionsFinancial Services, 10,001+ employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesReachMail
- I’ve had no problems with them, they’re that good! Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses. Next time around, whatever problem I had doesn’t exist anymore, because they fixed whatever has caused problems. Remarkable!
Shaman
solopreneurHealth, Wellness and Fitness, 1-10 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—ReachMail
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per month
ReachMail Editions & Modules
Edition
Basic | $9.001 |
---|---|
Prro | $29.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
ReachMail
No score
No answers yet
No answers on this topic
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
ReachMail
ReachMail 8.0
Based on 1 answer
Graphic and doc storage capabilities, formatting capabilities
Independent Consultant
Challengers Independent Living, Inc.Non-Profit Organization Management, 11-50 employees
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesReachMail
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesReachMail
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesReachMail
No score
No answers yet
No answers on this topic
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesReachMail
No score
No answers yet
No answers on this topic
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesReachMail
In the past I've used both Salesforce and QuotaFactory (now defunct) to send mass emails and both are far superior in presentation, if not functionality. Reachmail is probably fine when you have graphical content but for text emails it just doesn't stack up. I'll look into other options now that I've tried Reachmail and see that is a terrible option for sales teams.
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesReachMail
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
ReachMail
- We do not have client contact usually after work is done so it is a nice reminder that we are out there.
- Our ROI is about 8%.
Public Benefits Coordinator & Notary
Arizona Mobile AttorneysLaw Practice, 1-10 employees