What users are saying about
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Top Rated
716 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100
48 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 3 feature sets: Email & Online Marketing, Reporting & Analytics, Pre-Send Testing

Email & Online Marketing

7.7

Constant Contact

77%
6.2

Everest (Return Path + 250ok)

62%
Constant Contact ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
5.0
50%
2 Ratings

Dynamic content

7.6
76%
82 Ratings
5.5
55%
2 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
5.9
59%
7 Ratings

Landing pages

7.6
76%
56 Ratings
5.0
50%
2 Ratings

A/B testing

7.4
74%
52 Ratings
6.1
61%
8 Ratings

Mobile optimization

8.0
80%
85 Ratings
3.7
37%
6 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
9.1
91%
29 Ratings

List management

8.4
84%
90 Ratings
7.3
73%
9 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
8.0
80%
2 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
7.4

Everest (Return Path + 250ok)

74%
Constant Contact ranks higher in 2/3 features

Dashboards

7.8
78%
87 Ratings
8.2
82%
22 Ratings

Standard reports

8.2
82%
87 Ratings
7.6
76%
20 Ratings

Custom reports

7.5
75%
58 Ratings
6.3
63%
16 Ratings

Pre-Send Testing

8.1

Constant Contact

81%
7.8

Everest (Return Path + 250ok)

78%
Constant Contact ranks higher in 5/8 features

URL Validation

8.4
84%
31 Ratings
7.8
78%
6 Ratings

Link Tracking

8.0
80%
34 Ratings
6.6
66%
3 Ratings

Image Validation

8.2
82%
31 Ratings
7.7
77%
6 Ratings

Inbox Display

8.0
80%
34 Ratings
8.3
83%
7 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
7.3
73%
4 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
7.8
78%
2 Ratings

Spam Testing

7.8
78%
26 Ratings
8.6
86%
9 Ratings

Email Previews

8.6
86%
40 Ratings
8.7
87%
8 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
7.5

Everest (Return Path + 250ok)

75%
27 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
8.2

Everest (Return Path + 250ok)

82%
5 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
7.3

Everest (Return Path + 250ok)

73%
1 Rating

Availability

9.0

Constant Contact

90%
4 Ratings

Everest (Return Path + 250ok)

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

Everest (Return Path + 250ok)

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
9.1

Everest (Return Path + 250ok)

91%
1 Rating

Online Training

10.0

Constant Contact

100%
1 Rating

Everest (Return Path + 250ok)

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
8.2

Everest (Return Path + 250ok)

82%
1 Rating

Product Scalability

10.0

Constant Contact

100%
1 Rating

Everest (Return Path + 250ok)

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Every new or established brand should be using Everest. It doesn't matter what you're trying to say in your emails—if they're not reaching the inbox, no one is listening or reading. Everest gives you the insight you need to understand your inbox placement, reputation and so much more.
Mark Robert Anderson | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Individualized attention. They really dug in to understand our products and services.
  • Easy-to-understand training and actionable items that you can sustain over a long period of time.
  • They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
Joni Kalstrup | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Some domain summary data inconsistent with seedlist detail
  • UI feels a little dated
  • Reporting options are limited
  • As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path
  • Inbox Preview rendering could be more robust and extensive
  • Would like to see Dark Mode previewing rendering
Anonymous | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

Everest (Return Path + 250ok)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Everest (Return Path + 250ok) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 5 answers
We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Dan Sixbury, PMP, MBA | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 7.3
Based on 1 answer
I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 9.1
Based on 1 answer
Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Brett Schenker | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 1 answer
I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Like I said before, Return Path is really the budget bundle. You get a lot of service for how much you pay. Since I am currently at an early stage startup, we could not afford Litmus, so having Return Path is crucial. The partnership with Salesforce also allowed us to get it at pretty low cost.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • It has helped identify inbox issues and thus helping our clients reach more inboxes.
  • They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
  • They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.
Anonymous | TrustRadius Reviewer

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