What users are saying about
Constant Contact
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Top Rated
716 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 716 reviews and ratings
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 48 reviews and ratings
Feature Set Ratings
- Constant Contact ranks higher in 3 feature sets: Email & Online Marketing, Reporting & Analytics, Pre-Send Testing
Email & Online Marketing

7.7
Constant Contact
77%
6.2
Everest (Return Path + 250ok)
62%
Constant Contact ranks higher in 7/9 features
Constant Contact ranks higher in 7/9 features
WYSIWYG email editor

7.8
78%
82 Ratings
5.0
50%
2 Ratings
Dynamic content

7.6
76%
82 Ratings
5.5
55%
2 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings
5.9
59%
7 Ratings
Landing pages

7.6
76%
56 Ratings
5.0
50%
2 Ratings
A/B testing

7.4
74%
52 Ratings
6.1
61%
8 Ratings
Mobile optimization

8.0
80%
85 Ratings
3.7
37%
6 Ratings
Email deliverability reporting

8.6
86%
135 Ratings
9.1
91%
29 Ratings
List management

8.4
84%
90 Ratings
7.3
73%
9 Ratings
Triggered drip sequences

6.7
67%
47 Ratings
8.0
80%
2 Ratings
Reporting & Analytics

7.8
Constant Contact
78%
7.4
Everest (Return Path + 250ok)
74%
Constant Contact ranks higher in 2/3 features
Constant Contact ranks higher in 2/3 features
Dashboards

7.8
78%
87 Ratings
8.2
82%
22 Ratings
Standard reports

8.2
82%
87 Ratings
7.6
76%
20 Ratings
Custom reports

7.5
75%
58 Ratings
6.3
63%
16 Ratings
Pre-Send Testing

8.1
Constant Contact
81%
7.8
Everest (Return Path + 250ok)
78%
Constant Contact ranks higher in 5/8 features
Constant Contact ranks higher in 5/8 features
URL Validation

8.4
84%
31 Ratings
7.8
78%
6 Ratings
Link Tracking

8.0
80%
34 Ratings
6.6
66%
3 Ratings
Image Validation

8.2
82%
31 Ratings
7.7
77%
6 Ratings
Inbox Display

8.0
80%
34 Ratings
8.3
83%
7 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings
7.3
73%
4 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings
7.8
78%
2 Ratings
Spam Testing

7.8
78%
26 Ratings
8.6
86%
9 Ratings
Email Previews

8.6
86%
40 Ratings
8.7
87%
8 Ratings
Attribute Ratings
- Constant Contact is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings
7.5
Everest (Return Path + 250ok)
75%
27 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings
8.2
Everest (Return Path + 250ok)
82%
5 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings
7.3
Everest (Return Path + 250ok)
73%
1 Rating
Availability

9.0
Constant Contact
90%
4 Ratings
Everest (Return Path + 250ok)
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings
Everest (Return Path + 250ok)
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings
9.1
Everest (Return Path + 250ok)
91%
1 Rating
Online Training

10.0
Constant Contact
100%
1 Rating
Everest (Return Path + 250ok)
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings
8.2
Everest (Return Path + 250ok)
82%
1 Rating
Product Scalability

10.0
Constant Contact
100%
1 Rating
Everest (Return Path + 250ok)
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesEverest (Return Path + 250ok)
Every new or established brand should be using Everest. It doesn't matter what you're trying to say in your emails—if they're not reaching the inbox, no one is listening or reading. Everest gives you the insight you need to understand your inbox placement, reputation and so much more.
Senior Salesforce Automation Manager
GoCo GroupFinancial Services, 201-500 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesEverest (Return Path + 250ok)
- Individualized attention. They really dug in to understand our products and services.
- Easy-to-understand training and actionable items that you can sustain over a long period of time.
- They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
Internet Marketing Manager
Ticketmaster EntertainmentEntertainment, 5001-10,000 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesEverest (Return Path + 250ok)
- Some domain summary data inconsistent with seedlist detail
- UI feels a little dated
- Reporting options are limited
- As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path
- Inbox Preview rendering could be more robust and extensive
- Would like to see Dark Mode previewing rendering

Verified User
Manager in Marketing
Entertainment Company, 51-200 employeesPricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Everest (Return Path + 250ok)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Everest (Return Path + 250ok) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Everest (Return Path + 250ok)
Everest (Return Path + 250ok) 8.2
Based on 5 answers
We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Web Infrastructure Senior Analyst
Hallmark CardsConsumer Goods, 5001-10,000 employees
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Everest (Return Path + 250ok)
Everest (Return Path + 250ok) 7.3
Based on 1 answer
I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.

Verified User
Manager in Marketing
Entertainment Company, 51-200 employeesReliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesEverest (Return Path + 250ok)
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesEverest (Return Path + 250ok)
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesEverest (Return Path + 250ok)
Everest (Return Path + 250ok) 9.1
Based on 1 answer
Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Email Deliverability Specialist
NGP VANComputer Software, 201-500 employees
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesEverest (Return Path + 250ok)
Everest (Return Path + 250ok) 8.2
Based on 1 answer
I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.

Verified User
Manager in Marketing
Entertainment Company, 51-200 employeesAlternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesEverest (Return Path + 250ok)
Like I said before, Return Path is really the budget bundle. You get a lot of service for how much you pay. Since I am currently at an early stage startup, we could not afford Litmus, so having Return Path is crucial. The partnership with Salesforce also allowed us to get it at pretty low cost.

Verified User
Employee in Marketing
Health, Wellness and Fitness Company, 11-50 employeesScalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesEverest (Return Path + 250ok)
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Everest (Return Path + 250ok)
- It has helped identify inbox issues and thus helping our clients reach more inboxes.
- They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
- They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.

Verified User
Analyst in Information Technology
Marketing and Advertising Company, 1001-5000 employees