Contentstack headquartered in San Francisco offers an API-first headless CMS. From desktops to smart phones, from kiosks to smart watches, from billboards to jumbotrons, from dashboards to VR headsets – content is delivered with the push of a button and optimized for every screen, device and channel.
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Salesforce Experience Cloud
Score 8.0 out of 10
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Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…
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Pricing
Contentstack
Salesforce Experience Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Contentstack
Salesforce Experience Cloud
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Contentstack
Salesforce Experience Cloud
Features
Contentstack
Salesforce Experience Cloud
Security
Comparison of Security features of Product A and Product B
Contentstack
7.5
11 Ratings
9% below category average
Salesforce Experience Cloud
10.0
1 Ratings
20% above category average
Role-based user permissions
7.511 Ratings
10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Contentstack
7.6
10 Ratings
2% below category average
Salesforce Experience Cloud
10.0
1 Ratings
19% above category average
API
8.19 Ratings
10.01 Ratings
Internationalization / multi-language
7.18 Ratings
10.01 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Contentstack
8.1
12 Ratings
4% above category average
Salesforce Experience Cloud
9.3
1 Ratings
21% above category average
WYSIWYG editor
8.12 Ratings
8.01 Ratings
Code quality / cleanliness
10.01 Ratings
10.01 Ratings
Admin section
7.712 Ratings
10.01 Ratings
Page templates
7.68 Ratings
10.01 Ratings
Library of website themes
10.01 Ratings
8.01 Ratings
Mobile optimization / responsive design
6.69 Ratings
10.01 Ratings
Publishing workflow
7.010 Ratings
10.01 Ratings
Form generator
00 Ratings
8.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Contentstack
6.4
12 Ratings
15% below category average
Salesforce Experience Cloud
8.6
1 Ratings
20% above category average
Content taxonomy
7.210 Ratings
9.01 Ratings
SEO support
6.510 Ratings
8.01 Ratings
Bulk management
5.99 Ratings
8.01 Ratings
Availability / breadth of extensions
6.58 Ratings
8.01 Ratings
Community / comment management
6.06 Ratings
10.01 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Contentstack
-
Ratings
Salesforce Experience Cloud
8.0
1 Ratings
0% above category average
Conversion tracking
00 Ratings
8.01 Ratings
Test reporting
00 Ratings
8.01 Ratings
Funnel Analysis
00 Ratings
8.01 Ratings
User Segmentation
00 Ratings
8.01 Ratings
Digital Experience Platform
Comparison of Digital Experience Platform features of Product A and Product B
Contentstack
-
Ratings
Salesforce Experience Cloud
10.0
1 Ratings
10% above category average
Campaign management
00 Ratings
10.01 Ratings
Cloud enablement
00 Ratings
10.01 Ratings
Content aggregation
00 Ratings
10.01 Ratings
Content classification
00 Ratings
10.01 Ratings
Multi-channel content personalization
00 Ratings
10.01 Ratings
Customer data analytics
00 Ratings
10.01 Ratings
DXP Third-Party Integrations
00 Ratings
10.01 Ratings
Multi-website management
00 Ratings
10.01 Ratings
Digital asset management
00 Ratings
10.01 Ratings
Editorial workflows and task management
00 Ratings
10.01 Ratings
Best Alternatives
Contentstack
Salesforce Experience Cloud
Small Businesses
ManageWP
Score 10.0 out of 10
Bloomreach - The Agentic Platform for Personalization
Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.
For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
In my opinion it's not very intuitive. I've found its difficult to understand how to best structure entries, especially if they are related
In my experience, entries can get difficult to understand if weren't the creator. It would be helpful to have some meta data around the entry itself and the fields within them in my opinion.
Integration with an A/B testing platform would be nice.
The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
They have an in-app chat with their support team, who is always quick to respond and provide helpful answers. I've never walked away from an interaction without my issue being solved quickly and easily. They're also very communicative over email and are sure to follow up after any changes are made to ensure we're seeing the desired result. They are always very professional and easy to work with.
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Contentstack has better international hosting support then Contentful and we found the presales and sales support people were MUCH more responsive than Contentful. The Sitecore sales process was very very slow and overly complex. We felt Sitecore had many features that were not valuable and the cost to benefit ratio was much lower compared to ContentStack
Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.