What users are saying about
2 Ratings
45 Ratings
2 Ratings
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Score 8 out of 100
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform, Security

Sales Force Automation

8.3

ConvergeHub

83%
6.3

SAP Sales Cloud

63%
ConvergeHub ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
1 Rating
7.0
70%
3 Ratings

Workflow management

9.0
90%
1 Rating
6.1
61%
3 Ratings

Territory management

8.0
80%
1 Rating
5.8
58%
3 Ratings

Opportunity management

9.0
90%
1 Rating
7.0
70%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
6.1
61%
3 Ratings

Contract management

8.0
80%
1 Rating
7.0
70%
3 Ratings

Quote & order management

9.0
90%
1 Rating
5.8
58%
3 Ratings

Interaction tracking

8.0
80%
1 Rating
5.8
58%
3 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
6.1
61%
3 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
5.4

SAP Sales Cloud

54%
SAP Sales Cloud ranks higher in 2/3 features

Case management

7.0
70%
1 Rating
6.4
64%
3 Ratings

Call center management

N/A
0 Ratings
5.2
52%
3 Ratings

Help desk management

N/A
0 Ratings
4.5
45%
3 Ratings

Marketing Automation

9.0

ConvergeHub

90%
6.8

SAP Sales Cloud

68%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
6.8
68%
2 Ratings

Email marketing

9.0
90%
1 Rating
6.8
68%
2 Ratings

CRM Project Management

9.0

ConvergeHub

90%
7.3

SAP Sales Cloud

73%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
7.3
73%
2 Ratings

Billing and invoicing management

9.0
90%
1 Rating
6.8
68%
2 Ratings

Reporting

9.0
90%
1 Rating
7.7
77%
2 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
5.2

SAP Sales Cloud

52%
ConvergeHub ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
4.8
48%
3 Ratings

Customizable reports

8.0
80%
1 Rating
5.2
52%
3 Ratings

Forecasting

N/A
0 Ratings
5.5
55%
3 Ratings

Customization

7.5

ConvergeHub

75%
6.2

SAP Sales Cloud

62%
ConvergeHub ranks higher in 2/4 features

Custom fields

8.0
80%
1 Rating
6.1
61%
3 Ratings

API for custom integration

7.0
70%
1 Rating
6.4
64%
3 Ratings

Custom objects

N/A
0 Ratings
5.8
58%
3 Ratings

Scripting environment

N/A
0 Ratings
6.7
67%
3 Ratings

Platform

9.0

ConvergeHub

90%
5.5

SAP Sales Cloud

55%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
5.5
55%
3 Ratings

Security

9.0

ConvergeHub

90%
5.8

SAP Sales Cloud

58%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
5.2
52%
3 Ratings

Single sign-on capability

N/A
0 Ratings
6.4
64%
3 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
7.7

SAP Sales Cloud

77%
SAP Sales Cloud ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.3
73%
2 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
2 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
6.4

SAP Sales Cloud

64%
SAP Sales Cloud ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
6.1
61%
3 Ratings

Compensation management

N/A
0 Ratings
6.7
67%
3 Ratings

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
6.7

SAP Sales Cloud

67%
8 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
5.0

SAP Sales Cloud

50%
1 Rating

Usability

ConvergeHub

N/A
0 Ratings
5.8

SAP Sales Cloud

58%
4 Ratings

Availability

ConvergeHub

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

ConvergeHub

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
6.4

SAP Sales Cloud

64%
9 Ratings

Online Training

ConvergeHub

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
1 Rating

Implementation Rating

ConvergeHub

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

When we configure a new product, CPQ is very slow. And when we select a new screen the CPQ loads the menus and our product features slowly.
Hakan Karadelioglu | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

  • Data capture from emails, proper tracking of all communication
  • Ensures that we reach out and maintain regular touchpoints in opps
  • Analysis of complete pipeline flow
  • Scorecarding and segregation on the basis of SF hierarchy
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
Andy Salo | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
Andy Salo | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 5.8
Based on 4 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Gauri Hiremath | TrustRadius Reviewer

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Andy Salo | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 6.4
Based on 9 answers
To be honest, In contrast to previous similar platforms we used as the team, It is doing better, however, it is clear that it could be way better if they can enhance the support.
Elnur Huseyinov | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Andy Salo | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Andy Salo | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud has impressive metrics and fulfills most of our organizational requirements, therefore SAP Sales Cloud was our preferred option for improving our sale processes and driving business outcomes. Along with the aforementioned other factors like a product roadmap, pre-existing relationships with other SAP products as well as third-party modules have been critical parameters while opting for this product.
Gauri Hiremath | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

  • Hard to measure an actual ROI give our complex selling. However as a business we are happy to continue investing in the product
Richard Massey | TrustRadius Reviewer

Screenshots

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