Likelihood to Recommend It is perfect for artists and content creators. It is perfect for service based providers who want to house their potential leads. Entry level entrepreneurs can also benefit. It is not an all in one type of platform, but it is useful for list building and setting up automation. If you have less than 1K subscribers, this is the route to go until you need to use automation. Then, just feel free to upgrade.
Read full review Litmus is well-suited for testing emails. It is a common challenge to know if your email will render correctly in all available email clients, and Litmus has a great library of renderings that you can check before sending your email back. I cannot think of a scenario where it would be less appropriate.
Read full review Pros Literally unlimited templates for designing the Email campaigns Launching a landing page to capture leads (emails) quickly Analytics to track almost everything including delivery rates gives the ability to optimise next/future campaigns accordingly Newly launched journey or drip email campaigns is great as well Read full review The comment and tagging ability - we're able to easily tag the correct person with the exact changes that are needed. Makes the QA and approval process for email SO easy. The entire process is streamlined and efficient. From a campaign manager perspective and the one QA'ing emails - there's truly zero learning curve. It's so easy to jump in and figure out how to manage and work, which is not always the case for software! Read full review Cons I think the dashboard could benefit form allowing more customization The way you format email templates is pretty limited The saved footer options seems glitchy. I can never get it to work right. Read full review When creating a tracking code, I would like to see a button that says "Create New" without having to return to the main page. When creating a tracking code, I would like to have no expiration option. There is a little bit more personalization for the personalization content (being able to access the code HTML and not only the snippet). Read full review Likelihood to Renew It's one the best tools that we've found for this type of tool but we would like some additional features like spell check so if there's a platform that features that with everything else Litmus has, then we'd potentially look to move over to that platform instead. However, we are overall pretty help with the platform
Read full review Usability Can be summed up in three words that 'It just Works'. Crafted for creators and artists in mind, it offers all they need for start building up list. Free tier is really a good move to test out stuff. I am staying with them considering their good email delivery and simple interface and easy integration with our website software. WYSIYG Editor, Standard reporting but not deep level analytics gives all the basic tools needed to support the business.
Read full review Litmus has integrations that make the software an integrated part of my work every day. Being able to test right within my email builder is just brilliant. Daily I also use the web interface to review analytics and spam testing. Overall it is one of the pieces of software I use daily without any complaints or issues.
Read full review Reliability and Availability We have never had a problem with Litmus being unavailable so I would say their availability is fantastic. There might have been one time years ago that the site was down briefly but it also might have been a server issue on my end. Either way, Litmus was back up and running in a very short time
Read full review Performance As with all technology, there are inevitably use-cases where you are unable to get to your original goal without some good old-fashioned experimenting. Some situations will (and are) more urgent which complicates an effective integration of a new process or a new team using an existing process but the "issues" are regularly resolved by re-starting the process specific to when Litmus is introduced to a project. If it doesn't come out the way you're anticipating, run it again and verify there is an issue before declaring all is lost
Read full review Support Rating I have never relied on Litmus support, the product is pretty easy to use once implemented
Read full review In-Person Training It was very informative one on one session for me. I was able to use Litmus without any issues.
Read full review Online Training It has all the required information.
Read full review Implementation Rating I didn’t really personally participate much in the implementation of Litmus, but from what I observed during the process, it was a smooth process with minimal disruptions. The team was able to get up and running quickly, and the platform’s user-friendly interface made onboarding fairly easy for everyone involved from the start.
Read full review Alternatives Considered The other products I have used are not available on TrustRadius. I used ConvertKit before I used these other products because I need an all in one platform.
Read full review This is not applicable to my role as I have used Litmus to test emails since I have started. Because of the ease of use, timeliness, consistent quality, and affordability that Litmus offers, I haven't found the need to look at similar products or organizations. If all of these features continue to stay strong, I don't plan on changing providers
Read full review Scalability With our enterprise account, scalability is not an issue. I have not yet seen or heard of significant issues with user access, API connections for integrations etc. This includes down time for "Scheduled Maintenance" as some providers call them, Litmus has the technology backing to support a global team with a 24-hour workday across regions
Read full review Return on Investment Prospect follow up is much easier than it used to be with fewer real prospects slipping through the cracks My return clients percentages have increased since I started using Convertkit Read full review Because of Litmus, we were able to save ~5-7 hours per week per person on time coding and editing emails. We actually use Everest for deliverability monitoring, but from poking around Litmus, it looks like there are some beneficial deliverability features that would help improve email pre-send. N/A Read full review ScreenShots