Highly recommend Litmus as an industry standard for email testing
Updated March 28, 2025

Highly recommend Litmus as an industry standard for email testing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

We use litmus daily to proof how our emails render across devices, ensuring visibility of Dark mode/ light mode render, font accessibility and overall legibility.

Pros

  • Renders across email clients
  • Renders across devices
  • Provides previews across different preferences settings including dark mode

Cons

  • Would be great to be able to re-generate previews as sometimes screenshots are taken too quickly and tiles haven't been given a chance to load
  • I would love to have insight into the most used esp's and let that guide which devices i choose to load renders on
  • time spent through out the QC process
  • Being able to look back on old tests and reflect on development
  • trust that our email send standard is up to scratch
no, we do not currently use the SFMC integration of Litmus.
We normally use our send platform to generate reports as it has a deeper view and insight into our segmentation and send strategy
We have used the timer render, this isn't always consistent with how it renders across all esps so we've been less eager to use it on a consistent basis
Its a great tool to be able to share how emails and final tests render with our agencies and vice versa. Its also great to be able to reference how changes in email renders have taken place
N/a

Do you think Litmus from Validity delivers good value for the price?

Yes

Are you happy with Litmus from Validity's feature set?

Yes

Did Litmus from Validity live up to sales and marketing promises?

Yes

Did implementation of Litmus from Validity go as expected?

Yes

Would you buy Litmus from Validity again?

Yes

Fantastic for email QC process. It really is a fantastic tool to elevate your email marketing strategy for all customer and devices

Litmus from Validity Feature Ratings

Email & Online Marketing
5.7
Ability to test dynamic content
2
Mobile optimization
8
Email deliverability reporting
7
Reporting & Analytics
2.0
Standard reports
2
Custom reports
2
Pre-Send Testing
6.3
URL Validation
4
Link Tracking
6
Spam Testing
5
Email Previews
10

Using Litmus

2 - CRM
N/A
  • Email Renders
  • Validating new layouts and formats
  • Testing across devices
  • N/A
  • Hoping to strongly utilise litmus in collaboration with agencies
It is an essential tool in our process to ensure an elevated customer experience

Evaluating Litmus and Competitors

Not Sure
  • Other
Reliability and ease of use
i would strongly recommend litmus in any future organisations i move into

Litmus Implementation

The implementation took place before my time
  • Don't know
  • Implementation took place before i joined the team

Litmus Training

  • Online Training
  • In-Person Training
  • No Training
I had internal training for how to use, not lead by litmus. Unsure if there was any external training which took place before my time
There are resources available online for how to answer questions or concerns which come up
it was very straight forward to learn how to use as we have a very simple use case for how the tool integrates within our workflows

Configuring Litmus

It servers a very straight forward purpose for us
N/A
No - we have not done any customization to the interface
No - we have not done any custom code
N/A

Litmus Support

I am always so so impressed with the litmus support team. They are not only prompt but attentive and offer very personalised responses and support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
Unsure, i don't manage the billing for our account so unsure if the support we receive is premium
Yes - Yes, with solutions provided for how to manage in the intermediary
Both our CSM and the overall support team is always great to engage with. I can trust they're going to help us work towards the best solution for how we can utilise the tool

Using Litmus

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Not well integrated
  • seeing full view renders across devices
  • Sending new renders into the system
  • The personalisation tools need further development from my perspective to be able to be more consistently integrated
For our use cases, its very straight forward to use

Litmus Reliability

I'm unsure how we would scale this further than the use cases we already utilise it for
Its generally very reliable, i've come up with some problems before where some device renders are 'logged out' so i can't see them but this is managable
it does a great job for what we use it for

Integrating Litmus

  • N/A
We have not integrated litmus, the cost a SF integration does not justify the usage
  • Salesforce MC
They do support, at a high cost
N/A
The price for SF integration is very high when the solution to simply send the test to the litmus browser is very straight forward and simple

Relationship with Litmus Software

He is very kind however the interactions seem very generic and unpersonal
Same as previous comment
N/A
N/A

Upgrading Litmus

  • We have been testing the usage of personalisation
  • we upgraded due to hitting our limited with the max number of sends
  • N/A

Comments

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