Create a flawless email with Litmus!
Updated June 05, 2020

Create a flawless email with Litmus!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

Litmus is being used in Tangerine by Developers and Software testers. It is used to check the emails in development on various desktop and mobile clients. Also, we use it to test on various mail platforms like Gmail, Outlook, Hotmail, etc. Testing team use it for all new developments to be tested in different browsers.
  • Browser testing is possible on Litmus.
  • Mobile testing can be done on various devices and modes.
  • Issues like cropping of images and content can be captured
  • Emails in development can be tested efficiently on different platforms before sending to production.
  • It could be better if links can be tested in Litmus.
  • Functionalities cannot be tested on Litmus.
  • Litmus is restricted to test display: UI only.
  • Saves a lot of time in mobile testing
  • Provides good value for money when utilized to full extent.
  • Saves resources in defect capturing.
  • AT&T Managed Threat Detection and Response
Litmus provides full capacity for testing without any additional software requirements. We can test and develop emails using it and take screensots for sign-offs.
Litmus has contributed well in developing all marketing emails being sent out by our bank. It also helps by providing a checklist and accessibility issues.
As a tester, I am using a checklist to drive my testing and enter issues accordingly. As a team, we review and solve the issues for the required fixes.
Litmus is better than BrowserStack. BrowserStack has limited features when compared to Litmus.
Litmus is well suited to do mobile and browser testing.
Litmus is perfect to test emails.
Litmus is not appropriate to test functionalities and any CTAs.

Litmus Feature Ratings

Ability to test dynamic content
Mobile optimization
Email deliverability reporting
Standard reports
Custom reports
URL Validation
Link Tracking
Spam Testing
Email Previews

Using Litmus

1000 - Development teams including developers and designers.
Marketing teams.
Quality Assurance teams including manual and automation testers
The basic knowledge about mobile and desktop clients is required to use litmus. Testers should know how to use litmus with a screenshot capture tool to enter any defects. Developers and QA team should have knowledge of accessibility and mobile testing.
  • Test emails in all browsers
  • Test emails at different mobile clients (devices)
  • Test emails for accessibility issues
  • Test emails for any content display issues: cropping, overlapping etc.
  • We are able to use litmus for accessibility
  • In our organization users are trying to create their own checklist to utilize Litmus
  • Adding new clients to test list
  • For testers to take full page screenshots while using litmus clients: Desktop and mobile
  • Share the checklists with team members
  • Use "builder" to get insights of development
I will always like to continue using Litmus because of the features it offers. Always very easy to use and excellent results in terms of testing emails.

Evaluating Litmus and Competitors

Yes - It replaced BrowserStack because more options for testing are offered by Litmus when compared to BrowserStack. It covers mobile and accessibility testing too along with browser testing.
  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
Product feature is the most important factor in my decision to use Litmus because it covers almost all testing requirements when doing any new emails or campaigns for our bank.
I would evaluate it more on the basis of aceesibilty testing features because this is the new requirement our bank has to accomplish for all new developments.

Litmus Implementation

Atleat one members in every team should have access to it and should be able to integrate it when required.
Yes - Marketing team took the intiative and then it rolled out to other departments to Developers and Testers.
Change management was a small part of the implementation and was well-handled
  • To give access to all team members was an issue.

Litmus Training

  • in-person training
It was very informative one on one session for me. I was able to use Litmus without any issues.
It has all the required information.
It depends on person to person and their learning styles.

Configuring Litmus

It is just right because it is not too complex.
Just use the latest versions of the software to best utilize it.
No - we have not done any customization to the interface
No - we have not done any custom code

Litmus Support

Quick Resolution
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Less knowledgeable
When Litmus was upgraded to a new vesion and I was not quite sure to use all of the features, I got a good support for my question from the support team.

Using Litmus

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Use the checklist
  • Use available mobile and desktop clients
  • Use the first overview provided by Litmus
  • Nothing is very difficult in terms of using this software
I am a very satisfied customer hence giving this rating to Litmus. It helps in keeping my work flawless.

Litmus Reliability

I rarely encounter any issues like that.

Integrating Litmus

  • File import/export
It could be more user-friendly when integrating with other systems.

Relationship with Litmus Software

Upgrading Litmus

Yes - It went smooth overall.
  • More seamless features
  • Checklist is a good option to use