What users are saying about
57 Ratings
57 Ratings
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Score 6.1 out of 100
16 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Security
  • Less Annoying CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform

Sales Force Automation

4.6

Copper

46%
8.8

Less Annoying CRM

88%
Less Annoying CRM ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
18 Ratings
10.0
100%
9 Ratings

Workflow management

3.3
33%
17 Ratings
10.0
100%
7 Ratings

Territory management

5.0
50%
4 Ratings
8.7
87%
3 Ratings

Opportunity management

5.6
56%
17 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.8
88%
6 Ratings

Contract management

5.9
59%
9 Ratings
7.5
75%
5 Ratings

Quote & order management

2.0
20%
7 Ratings
6.9
69%
4 Ratings

Interaction tracking

4.4
44%
17 Ratings
10.0
100%
6 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
7.7
77%
4 Ratings

Customer Service & Support

3.5

Copper

35%
9.4

Less Annoying CRM

94%
Less Annoying CRM ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
8.8
88%
6 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
10.0
100%
7 Ratings

Marketing Automation

2.9

Copper

29%
8.5

Less Annoying CRM

85%
Less Annoying CRM ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
8.9
89%
6 Ratings

Email marketing

1.4
14%
9 Ratings
8.1
81%
5 Ratings

CRM Project Management

3.8

Copper

38%
8.3

Less Annoying CRM

83%
Less Annoying CRM ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
8.8
88%
8 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
7.8
78%
5 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
7.5

Less Annoying CRM

75%
Less Annoying CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
7.4
74%
4 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.3
83%
5 Ratings

Customizable reports

6.4
64%
15 Ratings
6.8
68%
4 Ratings

Customization

5.1

Copper

51%
9.1

Less Annoying CRM

91%
Less Annoying CRM ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
10.0
100%
8 Ratings

Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings

Scripting environment

4.1
41%
3 Ratings
8.1
81%
2 Ratings

API for custom integration

3.5
35%
8 Ratings
9.1
91%
1 Rating

Security

8.4

Copper

84%
8.2

Less Annoying CRM

82%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
N/A
0 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.2
82%
5 Ratings

Social CRM

2.1

Copper

21%

Less Annoying CRM

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

Less Annoying CRM

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
8.5

Less Annoying CRM

85%
Less Annoying CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.5
85%
6 Ratings

Attribute Ratings

  • Less Annoying CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
10.0

Less Annoying CRM

100%
9 Ratings

Usability

4.7

Copper

47%
10 Ratings

Less Annoying CRM

N/A
0 Ratings

Support Rating

2.9

Copper

29%
12 Ratings
9.1

Less Annoying CRM

91%
2 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user, per month

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Less Annoying CRM

Less Annoying CRM 9.1
Based on 2 answers
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

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