What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 57 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
- Copper ranks higher in 1 feature set: Security
- Less Annoying CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform
Sales Force Automation

4.6
Copper
46%

8.8
Less Annoying CRM
88%
Less Annoying CRM ranks higher in 9/9 features
Less Annoying CRM ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
18 Ratings

10.0
100%
9 Ratings
Workflow management

3.3
33%
17 Ratings

10.0
100%
7 Ratings
Territory management

5.0
50%
4 Ratings

8.7
87%
3 Ratings
Opportunity management

5.6
56%
17 Ratings

10.0
100%
8 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

8.8
88%
6 Ratings
Contract management

5.9
59%
9 Ratings

7.5
75%
5 Ratings
Quote & order management

2.0
20%
7 Ratings

6.9
69%
4 Ratings
Interaction tracking

4.4
44%
17 Ratings

10.0
100%
6 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings

7.7
77%
4 Ratings
Customer Service & Support

3.5
Copper
35%

9.4
Less Annoying CRM
94%
Less Annoying CRM ranks higher in 2/3 features
Less Annoying CRM ranks higher in 2/3 features
Case management

2.9
29%
9 Ratings

8.8
88%
6 Ratings
Call center management

3.3
33%
5 Ratings

N/A
0 Ratings
Help desk management

4.4
44%
7 Ratings

10.0
100%
7 Ratings
Marketing Automation

2.9
Copper
29%

8.5
Less Annoying CRM
85%
Less Annoying CRM ranks higher in 2/2 features
Less Annoying CRM ranks higher in 2/2 features
Lead management

4.3
43%
15 Ratings

8.9
89%
6 Ratings
Email marketing

1.4
14%
9 Ratings

8.1
81%
5 Ratings
CRM Project Management

3.8
Copper
38%

8.3
Less Annoying CRM
83%
Less Annoying CRM ranks higher in 2/3 features
Less Annoying CRM ranks higher in 2/3 features
Task management

4.7
47%
18 Ratings

8.8
88%
8 Ratings
Billing and invoicing management

1.7
17%
5 Ratings

N/A
0 Ratings
Reporting

5.0
50%
16 Ratings

7.8
78%
5 Ratings
CRM Reporting & Analytics

6.3
Copper
63%

7.5
Less Annoying CRM
75%
Less Annoying CRM ranks higher in 3/3 features
Less Annoying CRM ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

7.4
74%
4 Ratings
Pipeline visualization

6.9
69%
17 Ratings

8.3
83%
5 Ratings
Customizable reports

6.4
64%
15 Ratings

6.8
68%
4 Ratings
Customization

5.1
Copper
51%

9.1
Less Annoying CRM
91%
Less Annoying CRM ranks higher in 3/4 features
Less Annoying CRM ranks higher in 3/4 features
Custom fields

8.0
80%
18 Ratings

10.0
100%
8 Ratings
Custom objects

4.9
49%
12 Ratings

N/A
0 Ratings
Scripting environment

4.1
41%
3 Ratings

8.1
81%
2 Ratings
API for custom integration

3.5
35%
8 Ratings

9.1
91%
1 Rating
Security

8.4
Copper
84%

8.2
Less Annoying CRM
82%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features
Single sign-on capability

8.9
89%
12 Ratings

N/A
0 Ratings
Role-based user permissions

8.0
80%
12 Ratings

8.2
82%
5 Ratings
Social CRM

2.1
Copper
21%

Less Annoying CRM
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

N/A
0 Ratings
Social engagement

2.0
20%
7 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%

Less Annoying CRM
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings

N/A
0 Ratings
Compensation management

1.0
10%
1 Rating

N/A
0 Ratings
Platform

7.2
Copper
72%

8.5
Less Annoying CRM
85%
Less Annoying CRM ranks higher in 1/1 features
Less Annoying CRM ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

8.5
85%
6 Ratings
Attribute Ratings
- Less Annoying CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

10.0
Less Annoying CRM
100%
9 Ratings
Usability

4.7
Copper
47%
10 Ratings

Less Annoying CRM
N/A
0 Ratings
Support Rating

2.9
Copper
29%
12 Ratings

9.1
Less Annoying CRM
91%
2 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Less Annoying CRM
My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
President
Proficient SourcingManagement Consulting, 1-10 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesLess Annoying CRM
- The customization is the key that allows this CRM to help us be successful.
- Organization is easy and it keeps us on task.
- We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
- With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Publisher/Owner
Macaroni Kid Cleveland EastMarketing and Advertising, 1-10 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Less Annoying CRM
- I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
- Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Owner & Travel Professional
My Paradise PlannerLeisure, Travel & Tourism, 1-10 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Less Annoying CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user, per month
Less Annoying CRM Editions & Modules
Edition
Always | $101 |
---|
- per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Less Annoying CRM
No score
No answers yet
No answers on this topic
Support Rating
Copper
Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Less Annoying CRM
Less Annoying CRM 9.1
Based on 2 answers
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Registered Representative
Capital Street GroupInvestment Management, 11-50 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Less Annoying CRM
There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Founder and CEO
Books By The Bushel, LLCPublishing, 1-10 employees
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Less Annoying CRM
- It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Agent and Success Coach
FEXSuccessInsurance, 1-10 employees