What users are saying about
38 Ratings
38 Ratings
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Score 8.4 out of 100
13 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Less Annoying CRM
8.8
Customer data management / contact management
Copper
8.3
Less Annoying CRM
10.0
Workflow management
Copper
7.2
Less Annoying CRM
10.0
Territory management
Copper
8.0
Less Annoying CRM
8.7
Opportunity management
Copper
8.6
Less Annoying CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Less Annoying CRM
8.8
Contract management
Copper
7.9
Less Annoying CRM
7.5
Quote & order management
Copper
6.3
Less Annoying CRM
6.9
Interaction tracking
Copper
7.9
Less Annoying CRM
10.0
Channel / partner relationship management
Copper
7.9
Less Annoying CRM
7.7

Customer Service & Support

Copper
8.1
Less Annoying CRM
9.4
Case management
Copper
7.9
Less Annoying CRM
8.8
Call center management
Copper
8.0
Less Annoying CRM
Help desk management
Copper
8.3
Less Annoying CRM
10.0

Marketing Automation

Copper
8.3
Less Annoying CRM
8.5
Lead management
Copper
8.3
Less Annoying CRM
8.9
Email marketing
Copper
8.4
Less Annoying CRM
8.1

CRM Project Management

Copper
7.9
Less Annoying CRM
8.3
Task management
Copper
8.1
Less Annoying CRM
8.8
Billing and invoicing management
Copper
8.0
Less Annoying CRM
Reporting
Copper
7.5
Less Annoying CRM
7.8

CRM Reporting & Analytics

Copper
7.1
Less Annoying CRM
7.5
Forecasting
Copper
7.1
Less Annoying CRM
7.4
Pipeline visualization
Copper
8.4
Less Annoying CRM
8.3
Customizable reports
Copper
5.8
Less Annoying CRM
6.8

Customization

Copper
7.4
Less Annoying CRM
9.1
Custom fields
Copper
8.3
Less Annoying CRM
10.0
Custom objects
Copper
8.1
Less Annoying CRM
Scripting environment
Copper
8.0
Less Annoying CRM
8.1
API for custom integration
Copper
5.3
Less Annoying CRM
9.1

Security

Copper
8.3
Less Annoying CRM
8.2
Single sign-on capability
Copper
8.4
Less Annoying CRM
Role-based user permissions
Copper
8.2
Less Annoying CRM
8.2

Social CRM

Copper
7.7
Less Annoying CRM
Social data
Copper
6.5
Less Annoying CRM
Social engagement
Copper
9.0
Less Annoying CRM

Integrations with 3rd-party Software

Copper
7.7
Less Annoying CRM
Marketing automation
Copper
7.7
Less Annoying CRM

Platform

Copper
8.1
Less Annoying CRM
8.5
Mobile access
Copper
8.1
Less Annoying CRM
8.5

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Rating Summary

Likelihood to Recommend

Copper
8.3
Less Annoying CRM
10.0

Usability

Copper
7.9
Less Annoying CRM

Support Rating

Copper
7.0
Less Annoying CRM
9.1

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