What users are saying about
75 Ratings
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Top Rated
62 Ratings
75 Ratings
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Score 8 out of 100

DocuSign CLM (formerly SpringCM)

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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Coupa

95%
23 Ratings
8.8

DocuSign CLM (formerly SpringCM)

88%
36 Ratings

Likelihood to Renew

Coupa

N/A
0 Ratings
9.0

DocuSign CLM (formerly SpringCM)

90%
1 Rating

Support Rating

Coupa

N/A
0 Ratings
1.0

DocuSign CLM (formerly SpringCM)

10%
2 Ratings

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

DocuSign CLM (formerly SpringCM)

DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
Mallory Fuller | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

DocuSign CLM (formerly SpringCM)

  • Sending many documents in one email
  • Allowing multiple signers in one email
  • Allowing clients to download documents
  • Allowing editing of previously sent emails
  • Allowing us to see if the client has opened but not signed an email
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
Anonymous | TrustRadius Reviewer

DocuSign CLM (formerly SpringCM)

  • Increase sending limit for initial plans
  • Faster return for client service requests
  • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
Faruk Aydin | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Coupa Editions & Modules

Additional Pricing Details

DocuSign CLM (formerly SpringCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

DocuSign CLM (formerly SpringCM) Editions & Modules

Edition
Personal$151
Standard$402
Business Pro$602
Advanced SolutionsContact sales team
Real Estate Starter$154
DocuSign for Realtors$355
Real Estate Plus, Broker EditionContact sales team
Sandbox AccountFree
Starter$757
Intermediate$4507
Enterprise OfferingsContact sales team
  1. per month
  2. per user/per month
  3. none
  4. per month
  5. per user/per month
  6. none
  7. per month
  8. none
Additional Pricing Details

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

DocuSign CLM (formerly SpringCM)

DocuSign CLM (formerly SpringCM) 9.0
Based on 1 answer
Currently, we see no better alternative to DocuSign CLM. We hope that they keep improving the software so that it remains competitive with other options.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

DocuSign CLM (formerly SpringCM)

DocuSign CLM (formerly SpringCM) 1.0
Based on 2 answers
I am constantly experiencing issues with SpringCM.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

DocuSign CLM (formerly SpringCM)

Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one signatory.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
Jess Pramov | TrustRadius Reviewer

DocuSign CLM (formerly SpringCM)

  • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
  • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
  • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
Larry Lueck | TrustRadius Reviewer

Screenshots

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