What users are saying about
103 Ratings
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Top Rated
147 Ratings
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Hotjar

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count
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Hotjar

HotJar is well suited for our UX team in trying to get as much data as possible to validate our decisions decisions. Specifically, we have a interaction component that is focused on showing and hiding metadata of a given item on the screen. We had many conflicting ideas within our team of the best way to show/hide this data. We implemented one of our ideas that we thought would be the best to test out in the wild. HotJar has provided very specific data about how our users are interacting with that interaction component, and we can now iterate on making updates that are in direct response to what we are seeing through HotJarData.
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Pros

Crazy Egg

  • Easy integration. When we first started Crazy Egg, I was able to quickly and easily add it to our tag manager.
  • Quick setup and live URL testing to make sure test is properly working. There's no guessword; I plug in the URL and it does the work!
  • It's a simple software to use for quick information about how user's are interacting with our site. I don't have to jump through a lot of hoops to get to the data.
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Hotjar

  • User recordings are the most useful feature of Hotjar - they separate the tool from competitors by allowing an anecdotal, real-life view of users working their way through your website funnel.
  • The ability to deploy polls and surveys is a great feature to level up information gathering. Simple questions around intent/goals, objections or demographics can add color to your understanding of visitors and flesh out personas.
  • A core component of Hotjar is heatmaps. The fact that these heatmaps are segmented by device and offer click, mouse movement AND scroll tracking are crucial to understanding user interaction on web pages in aggregate. This is especially valuable on landing pages.
J.P. VanderLinden profile photo

Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
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Hotjar

  • While the data is really interesting, the amount of data can get huge over time. If you don't prepare this you'll be stuck with a big load of heatmaps and videos that all look a little bit different.
  • It's quite hard to organize the aquired data. There is no easy way to leave notes or integration with organisational applications.
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Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
We have a lot of clients. Some are appropriate for it, some not. It's 100% likely that we'll have some who can use it at any given point in time.
Chris Grant profile photo

Hotjar

Hotjar 5.1
Based on 2 answers
For what it costs (at least as of now!) it's too good a bargain to pass up as long as you are dedicated to using Hotjar even infrequently for finding opportunities for improvement on your site.
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Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
Their site is very easy and intuitive to use. The actual maps that they produce show information in a visual format extremely well, allowing non technical people to understand what the reports say with very little explanation.
Ben Alvord profile photo

Hotjar

Hotjar 7.0
Based on 2 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
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Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 4 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Chris Grant profile photo

Hotjar

No score
No answers yet
No answers on this topic

Support

Crazy Egg

Crazy Egg 5.8
Based on 7 answers
Their support and fast responses show how much they care about their customers. Even if there have been little bugs that aren't a huge deal, the response time is still wonderful. I have emailed them several times and within the next day, they have responded with an answer. There have been one or two times where they have no idea of a bug and were not able to supply an answer to us, but these were minor and they still responded quickly.
Amber Steinert profile photo

Hotjar

No score
No answers yet
No answers on this topic

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
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Hotjar

No score
No answers yet
No answers on this topic

Implementation

Crazy Egg

Crazy Egg 9.2
Based on 3 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Ben Alvord profile photo

Hotjar

No score
No answers yet
No answers on this topic

Alternatives Considered

Crazy Egg

I'm an advanced user of Google Analytics and have used their 'In Page Analytics' reporting before quite a bit. Google Analytics has one advantage in this regard, in that the click maps within these tools are integrated into all of the other metrics which GA provides. That said, Crazy Egg's reporting is miles above that of Google Analytics in terms of the visual presentation, which is a key point when presenting to non-technical folks. Crazy Egg also shows information about the exact spots that users clicked on a page (which GA does not). The scrollmap feature of Crazy Egg is also not included in any form within GA.
Ben Alvord profile photo

Hotjar

Hotjar offers a range of tools rather than focus on one functionality. Combining information from heatmaps, website recordings and user questionaries can provide a full picture of user behavior and user motivations that further help to improve the UX and UI. Hotjar was chosen because of the easy interface and usability. Together with an A/B testing tool, it is enough to drive CRO and support marketing and product decision.
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Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Chris Grant profile photo

Hotjar

No score
No answers yet
No answers on this topic

Return on Investment

Crazy Egg

  • Improved conversion rates
  • Improved overall user experience
  • Helped diagnose user experience issues
  • Helped to verify that new page designs have improved overall user experience (or have not improved).
Ben Alvord profile photo

Hotjar

  • Using data from Hotjar, I've been able to get feedback from hundreds of clients and interview dozens of people, which not only gives me much better insights into their environments but strengthens our relationships.
  • We have almost doubled the conversion rate of our landing page based on Hotjar data.
Paul Klipp profile photo

Pricing Details

Crazy Egg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crazy Egg Editions & Modules

Additional Pricing Details

Hotjar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hotjar Editions & Modules

Edition
Basic$01
Pro$292
Business$893
  1. 2k pageviews per day
  2. per month; 10k pageviews per day
  3. per month; 20k pageviews per day
Additional Pricing Details

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