What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
53 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
OnBase by Hyland
Customer data management / contact management
Creatio
9.9
OnBase by Hyland
Workflow management
Creatio
9.6
OnBase by Hyland
Territory management
Creatio
9.1
OnBase by Hyland
Opportunity management
Creatio
9.6
OnBase by Hyland
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
OnBase by Hyland
Contract management
Creatio
9.5
OnBase by Hyland
Quote & order management
Creatio
10.0
OnBase by Hyland
Interaction tracking
Creatio
9.2
OnBase by Hyland
Channel / partner relationship management
Creatio
9.4
OnBase by Hyland

Customer Service & Support

Creatio
9.1
OnBase by Hyland
Case management
Creatio
9.7
OnBase by Hyland
Call center management
Creatio
8.5
OnBase by Hyland
Help desk management
Creatio
9.1
OnBase by Hyland

Marketing Automation

Creatio
9.6
OnBase by Hyland
Lead management
Creatio
9.6
OnBase by Hyland
Email marketing
Creatio
9.5
OnBase by Hyland

CRM Project Management

Creatio
9.0
OnBase by Hyland
Task management
Creatio
9.4
OnBase by Hyland
Billing and invoicing management
Creatio
8.2
OnBase by Hyland
Reporting
Creatio
9.5
OnBase by Hyland

CRM Reporting & Analytics

Creatio
9.4
OnBase by Hyland
Forecasting
Creatio
9.4
OnBase by Hyland
Pipeline visualization
Creatio
9.4
OnBase by Hyland
Customizable reports
Creatio
9.5
OnBase by Hyland

Customization

Creatio
9.9
OnBase by Hyland
Custom fields
Creatio
9.9
OnBase by Hyland
Custom objects
Creatio
9.9
OnBase by Hyland
Scripting environment
Creatio
10.0
OnBase by Hyland
API for custom integration
Creatio
9.8
OnBase by Hyland

Security

Creatio
9.2
OnBase by Hyland
Single sign-on capability
Creatio
9.1
OnBase by Hyland
Role-based user permissions
Creatio
9.2
OnBase by Hyland

Social CRM

Creatio
9.4
OnBase by Hyland
Social data
Creatio
9.2
OnBase by Hyland
Social engagement
Creatio
9.7
OnBase by Hyland

Integrations with 3rd-party Software

Creatio
8.4
OnBase by Hyland
Marketing automation
Creatio
8.4
OnBase by Hyland

Platform

Creatio
9.0
OnBase by Hyland
Mobile access
Creatio
9.0
OnBase by Hyland

Enterprise Content Management

Creatio
OnBase by Hyland
8.8
Content capture & imaging
Creatio
OnBase by Hyland
9.1
File sync, storage & archiving
Creatio
OnBase by Hyland
9.6
Document management
Creatio
OnBase by Hyland
9.5
Records management
Creatio
OnBase by Hyland
8.4
Content search & retrieval
Creatio
OnBase by Hyland
9.0
Enterprise content collaboration
Creatio
OnBase by Hyland
8.7
Content publishing & creation
Creatio
OnBase by Hyland
8.1
Security, risk management & information governance
Creatio
OnBase by Hyland
9.5
Contract lifecycle management
Creatio
OnBase by Hyland
8.8
Automated workflows
Creatio
OnBase by Hyland
9.0
Artificial intelligence
Creatio
OnBase by Hyland
6.9
Mobile support
Creatio
OnBase by Hyland
8.6
Integration
Creatio
OnBase by Hyland
9.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.2
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 7.7
Based on 5 answers
I think that usability depends on what version you are on and your familiarity with the product. The older version (referred to as the Thick Client) is not really user friendly and takes a bit of a learning curve to use. The newer version (Unity) is much more modern and appealing and is a better setup for new users.
Beau Sorensen | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.2
Based on 12 answers
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.
Andy Barker | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

OnBase by Hyland

What helped in making the decision to switch to OnBase were three elements that were very important in reaching our company goals. Hyland's consistent track record of being committed to customer success, OnBase's lower total cost of ownership compared to the product used previously, and the overall product design and flexibility.
Eric Zelina | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
OnBase by Hyland
8.9

Likelihood to Renew

Creatio
OnBase by Hyland
9.2

Usability

Creatio
OnBase by Hyland
7.7

Support Rating

Creatio
OnBase by Hyland
9.2

Implementation Rating

Creatio
OnBase by Hyland
10.0

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