What users are saying about
25 Ratings
15 Ratings
25 Ratings
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Score 9.4 out of 100
15 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

ProcessMaker

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
ProcessMaker
Customer data management / contact management
Creatio
9.9
ProcessMaker
Workflow management
Creatio
9.6
ProcessMaker
Territory management
Creatio
9.1
ProcessMaker
Opportunity management
Creatio
9.6
ProcessMaker
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
ProcessMaker
Contract management
Creatio
9.5
ProcessMaker
Quote & order management
Creatio
10.0
ProcessMaker
Interaction tracking
Creatio
9.2
ProcessMaker
Channel / partner relationship management
Creatio
9.4
ProcessMaker

Customer Service & Support

Creatio
9.1
ProcessMaker
Case management
Creatio
9.7
ProcessMaker
Call center management
Creatio
8.5
ProcessMaker
Help desk management
Creatio
9.1
ProcessMaker

Marketing Automation

Creatio
9.6
ProcessMaker
Lead management
Creatio
9.6
ProcessMaker
Email marketing
Creatio
9.5
ProcessMaker

CRM Project Management

Creatio
9.0
ProcessMaker
Task management
Creatio
9.4
ProcessMaker
Billing and invoicing management
Creatio
8.2
ProcessMaker
Reporting
Creatio
9.5
ProcessMaker

CRM Reporting & Analytics

Creatio
9.5
ProcessMaker
Forecasting
Creatio
9.4
ProcessMaker
Pipeline visualization
Creatio
9.4
ProcessMaker
Customizable reports
Creatio
9.5
ProcessMaker

Customization

Creatio
9.9
ProcessMaker
Custom fields
Creatio
9.9
ProcessMaker
Custom objects
Creatio
9.9
ProcessMaker
Scripting environment
Creatio
10.0
ProcessMaker
API for custom integration
Creatio
9.8
ProcessMaker

Security

Creatio
9.2
ProcessMaker
Single sign-on capability
Creatio
9.1
ProcessMaker
Role-based user permissions
Creatio
9.2
ProcessMaker

Social CRM

Creatio
9.4
ProcessMaker
Social data
Creatio
9.2
ProcessMaker
Social engagement
Creatio
9.7
ProcessMaker

Integrations with 3rd-party Software

Creatio
8.4
ProcessMaker
Marketing automation
Creatio
8.4
ProcessMaker

Platform

Creatio
9.0
ProcessMaker
Mobile access
Creatio
9.0
ProcessMaker

Reporting & Analytics

Creatio
ProcessMaker
9.3
Dashboards
Creatio
ProcessMaker
10.0
Standard reports
Creatio
ProcessMaker
9.0
Custom reports
Creatio
ProcessMaker
9.0

Process Engine

Creatio
ProcessMaker
9.2
Process designer
Creatio
ProcessMaker
10.0
Process simulation
Creatio
ProcessMaker
10.0
Business rules engine
Creatio
ProcessMaker
8.0
SOA support
Creatio
ProcessMaker
9.0
Process player
Creatio
ProcessMaker
9.0
Support for modeling languages
Creatio
ProcessMaker
9.0
Form builder
Creatio
ProcessMaker
9.6
Model execution
Creatio
ProcessMaker
9.0

Collaboration

Creatio
ProcessMaker
7.5
Social collaboration tools
Creatio
ProcessMaker
7.5

Content Management Capabilties

Creatio
ProcessMaker
9.0
Content management
Creatio
ProcessMaker
9.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

ProcessMaker

  • We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
  • The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
  • Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.
Simon Huang | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

ProcessMaker

  • I am still not able to achieve complicated workflows. May be a developer to create a plugin is required.
  • The UI can be more attractive and colourful.
Hussain Jawadwala | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

ProcessMaker

Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs.In the end, we went for ProcessMaker because of mainly three things as described before:1. Real-time process status tracking.2. Metrics and dashboards. 3. Ease of use for constructing diagrams.
HUMBERTO RAMIREZ SANCHEZ HIDALGO | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

ProcessMaker

  • This would have been the easiest program to implement. It would have been the quickest, and the one that most of the employees would have been able to master. That alone would have saved countless dollars in time investment.
  • Unfortunately, the environment doesn't support knowledge of coding. So, they would never be able to advance further than a certain degree before having to bring someone else in again. It would have saved money at first, but then would have ended up costing in the long run.
Patrick Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

ProcessMaker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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