What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Really Simple Systems
7.6
Customer data management / contact management
Creatio
9.9
Really Simple Systems
8.1
Workflow management
Creatio
9.6
Really Simple Systems
10.0
Territory management
Creatio
9.1
Really Simple Systems
Opportunity management
Creatio
9.7
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Really Simple Systems
5.1
Contract management
Creatio
9.5
Really Simple Systems
Quote & order management
Creatio
10.0
Really Simple Systems
Interaction tracking
Creatio
9.2
Really Simple Systems
7.3
Channel / partner relationship management
Creatio
9.4
Really Simple Systems

Customer Service & Support

Creatio
9.1
Really Simple Systems
8.4
Case management
Creatio
9.7
Really Simple Systems
8.3
Call center management
Creatio
8.5
Really Simple Systems
Help desk management
Creatio
9.1
Really Simple Systems
8.5

Marketing Automation

Creatio
9.6
Really Simple Systems
6.7
Lead management
Creatio
9.6
Really Simple Systems
6.8
Email marketing
Creatio
9.5
Really Simple Systems
6.7

CRM Project Management

Creatio
9.0
Really Simple Systems
7.6
Task management
Creatio
9.4
Really Simple Systems
8.1
Billing and invoicing management
Creatio
8.2
Really Simple Systems
Reporting
Creatio
9.5
Really Simple Systems
7.1

CRM Reporting & Analytics

Creatio
9.5
Really Simple Systems
7.7
Forecasting
Creatio
9.4
Really Simple Systems
7.3
Pipeline visualization
Creatio
9.4
Really Simple Systems
8.0
Customizable reports
Creatio
9.5
Really Simple Systems
7.9

Customization

Creatio
9.9
Really Simple Systems
8.2
Custom fields
Creatio
9.9
Really Simple Systems
8.3
Custom objects
Creatio
9.9
Really Simple Systems
8.5
Scripting environment
Creatio
10.0
Really Simple Systems
API for custom integration
Creatio
9.8
Really Simple Systems
7.6

Security

Creatio
9.2
Really Simple Systems
7.9
Single sign-on capability
Creatio
9.1
Really Simple Systems
Role-based user permissions
Creatio
9.2
Really Simple Systems
7.9

Social CRM

Creatio
9.4
Really Simple Systems
Social data
Creatio
9.2
Really Simple Systems
Social engagement
Creatio
9.7
Really Simple Systems

Integrations with 3rd-party Software

Creatio
8.4
Really Simple Systems
Marketing automation
Creatio
8.4
Really Simple Systems

Platform

Creatio
9.0
Really Simple Systems
7.6
Mobile access
Creatio
9.0
Really Simple Systems
7.6

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Creatio
9.4
Really Simple Systems
8.0

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