Creatio vs. TIBCO Integration (including BusinessWorks and Flogo)

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

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In BusinessWorks it is quite easy to develop applications and monitor where as it is not similar with Scribe. The data which successfully processed in Scribe is quite difficult to view. I think the Scribe console tool should have better view for the data it has processed.At times we founds some of our sales orders are missing which are unable to update/insert in the DB, after investigation found the issue is in Scribe tool. A case has been raised 02129657 for the same and as per the guidelines from the Scribe support engineer we did changes in the shutdown interval to zero. ''update SCRIBEINTERNAL.SCRIBE.KSYNC
set keyvalue= 0 where KEYNAME = 'SETTINGS.SHUTDOWNINTERVAL''. Later this change we started getting alert emails like ''Fatal error 325 occurred: Message processor shutting down
- defined maximum memory usage (900MB) exceeded. Please contact Scribe support
at support@scribesoft.com if this
problem persists''. We found this issue is a critical one as the occurrences of it is decreased but still it is persist.

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• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• The UI is easy to navigate and map flows are intuitive and easy to build upon after some basic training. However, a user should have some basic knowledge of writing nested statements.
• Very responsive customer support.
• The debug feature is a great tool for troubleshooting. You can easily identify where the issue is in your flow. At each debug step, it returns the expected value, and when there isn't the expected value, you know when to modify your flow.

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• When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
• The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.

• Missing functionality: We like to run all the files available in the FTP when clicking the run button. Right now, we have to click the run button several times (or have multiple solutions) in order to run files from our FTP site one at a time.
• Generating column fields every time a file changes from the source in the FTP is very tedious. Working in integrations makes me have to go back and forth a lot of the time, and doing this is incredibly annoying.
• The security is horrendous. We installed an on-premise agent on the customer side, but we don't want them even touching the ETL tool at all. The only knowledge we are fine with knowing and being able to see is that they installed the agent, not the solutions themselves.
• Our company's connector would have to point to the dataset name rather than dataset ID. It was very frustrating because we change the dataset name a lot, and then we'd have to repoint it.
• It's very difficult to monitor the different integrations that go on because there isn't a consolidated dashboard.

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We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

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We are deeply entrenched in using Tibco Scribe capabilities, and we are only expanding our usage. It would be one thing if we used it only for a one-time data load, but we have several Scribe maps running constantly, keeping business-critical data up to date. And the ease of use for the occasional, mass data update or upload is simply icing on the cake. I'm a big Microsoft fan, so there is potential down the road to convert our Scribe data integrations to Microsoft Flow (or Power Automate as it is now called). But for now, the functionality just isn't there with Flow (Power Automate), plus the work involved to change all our current integrations would be a large undertaking. So for now and the foreseeable future, Scribe will remain our data integration tool of choice.

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Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.

As mentioned in the previous sections, setup and maintenance is extremely easy. We don't have many issues for which we need support and there is no need for deep technical skills to use Tibco Cloud Integration platform. The solution provides everything we need for our specific use case, being the replication of our Microsoft Dynamics 365 CRM data to our on premise database for reporting.

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Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

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We have not had any issues with TIBCO not being available when needed. I have only had to contact support less than 5 times in about 5 year time frame due to syncing issues or a problem with the agent. Support is very quick to respond as well as very helpful.

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Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

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TIBCO Cloud Integration (including BusinessWorks and Scribe)'s performance of the user interface are not to be complained about. The user interface is swift and is a pleasant user experience. The replication jobs take some time to finish but that is because the number of records to be updated/created on a daily basis is quite big. I did split up the jobs between highrunners (entities with a lot of changes) I update on a daily basis and quite stable entities that I update weekly. That solved my issue of a way to long replication.

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The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work

For creating new process, you have lots of palettes to do every develop you need. For created process it is easy to understand even if you have ever seen before it. You can analyze your process in all their detail. User Experience is positive for beginner and expertise people. Just debug mode is still raw, but better in TIBCO BusinessWorks 6.x than TIBCO BusinessWorks 5.x .

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Before using TIBCO Businessworks, I participated an official training with a specialized instructor. In this training, I learned what I needed to know to build some applications or web services and how to manage its. It was been very important to me. I understood many technical stuff to familiarize with this powerful platform. I can advice TIBCO Educational Services.

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Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

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really good resources

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The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

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If we don't design the process correctly, it can do lot of damage (like deleting files or data etc.,) and might assume product issue rather than a design flaw. So it is always recommended to do thorough unit testing , QA and a design review even for a small process to avoid major problems.

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The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

Used TIBCO for migration of our data for our learning management system.TIBCO, succesful Content ,data migration(courses, classes, registrations, transcripts etc.) ,User migration(Internal users and Partner migration)and Report migrationIntegrations with different applications Workday,Single Sign-On,CertTracker,Okta,Partner contact sync and Questionmark is succesful.LOD: Learn on demand is a third party vendor application where all Virtual classes are delivered by the vendor application. Learning management system sends the class and registration events to learn on demand via real time web service call through TIBCO

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I can see the promise of how it can be customized to other aspects of our business.

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We could easily add multiple agents and new systems. This had no impact on the performance. We had some issues because flows cannot be splitted and called by each other. So you have lots of flows which are the same. It would be great if this was improved. Also transferring values via variables between flows seems to be impossible. You can only use global lists with dictionaries.

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• We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
• Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods

• Startup time - the quick time in which we can provision integrations means we can deliver requirements quickly, which is what our departments need
• The online training means we can easily get users up and running without the need for the internal cost of training
• Development time - The development that was needed to create connectors for our custom application was large

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info