What users are saying about
25 Ratings
Top Rated
437 Ratings
25 Ratings
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Score 9.4 out of 100
Top Rated
437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Zoho CRM
7.7
Customer data management / contact management
Creatio
9.9
Zoho CRM
8.0
Workflow management
Creatio
9.6
Zoho CRM
8.0
Territory management
Creatio
9.1
Zoho CRM
7.7
Opportunity management
Creatio
9.6
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Zoho CRM
7.1
Contract management
Creatio
9.5
Zoho CRM
7.5
Quote & order management
Creatio
10.0
Zoho CRM
7.5
Interaction tracking
Creatio
9.2
Zoho CRM
8.2
Channel / partner relationship management
Creatio
9.4
Zoho CRM
7.4

Customer Service & Support

Creatio
9.1
Zoho CRM
7.5
Case management
Creatio
9.7
Zoho CRM
7.6
Call center management
Creatio
8.5
Zoho CRM
7.3
Help desk management
Creatio
9.1
Zoho CRM
7.6

Marketing Automation

Creatio
9.6
Zoho CRM
8.0
Lead management
Creatio
9.6
Zoho CRM
8.1
Email marketing
Creatio
9.5
Zoho CRM
7.9

CRM Project Management

Creatio
9.0
Zoho CRM
7.8
Task management
Creatio
9.4
Zoho CRM
8.0
Billing and invoicing management
Creatio
8.2
Zoho CRM
7.6
Reporting
Creatio
9.5
Zoho CRM
7.8

CRM Reporting & Analytics

Creatio
9.4
Zoho CRM
8.0
Forecasting
Creatio
9.4
Zoho CRM
7.7
Pipeline visualization
Creatio
9.4
Zoho CRM
8.0
Customizable reports
Creatio
9.5
Zoho CRM
8.2

Customization

Creatio
9.9
Zoho CRM
8.4
Custom fields
Creatio
9.9
Zoho CRM
8.5
Custom objects
Creatio
9.9
Zoho CRM
8.3
Scripting environment
Creatio
10.0
Zoho CRM
8.5
API for custom integration
Creatio
9.8
Zoho CRM
8.0

Security

Creatio
9.2
Zoho CRM
8.2
Single sign-on capability
Creatio
9.1
Zoho CRM
8.0
Role-based user permissions
Creatio
9.2
Zoho CRM
8.3

Social CRM

Creatio
9.4
Zoho CRM
7.4
Social data
Creatio
9.2
Zoho CRM
7.4
Social engagement
Creatio
9.7
Zoho CRM
7.4

Integrations with 3rd-party Software

Creatio
8.4
Zoho CRM
7.5
Marketing automation
Creatio
8.4
Zoho CRM
7.6
Compensation management
Creatio
Zoho CRM
7.3

Platform

Creatio
9.0
Zoho CRM
7.0
Mobile access
Creatio
9.0
Zoho CRM
7.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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