Crisis24 Critical Event Management (CEM) vs. Text-Em-All

Its well suited for early warnings; wellness checks; repeatable long-term duration events. ITs easy to train admins on it. I dont really see any less appropriate uses -- you may not want to use it for EVERYTHING or people ignore messages. So your admins need to be smart about deploying its capabilities. but it has never let me down.

Incentivized

We have found them to be very good for immediate communication of a brief message to a large number of people at once. Thus, it works perfectly for a neighborhood association. It may not be suitable for longer messages or situations with excessive notifications.

Incentivized

• Easy to set up
• Easy to update
• Easy to download and upload data

Incentivized

• Scheduled delivery: works as it should every time and is SUPER convenient.
• Mass contact upload: I was able to pull a report to excel and it loaded PERFECTLY to ‘Contacts’
• Feedback: if anyone doesn’t get the message, I will know almost immediately.

Incentivized

• Would love to see message library updated with smarter examples of threats

Incentivized

• My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.

Incentivized

Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.

Incentivized

It's fantastic. In general, it's a 10. But I give it a 7 because of the way I know it can improve. I save my workers' names in lists...and I have only the first and last name fields to classify them. I grade my workers based on their experiences and based on their jobs; so I use the last name field to group them. This could be easier by you adding another field.

Incentivized

The availability of the text em all is amazing specially when we needed the most to spread out the word on an event that was happening.

Incentivized

I love the performance it provided us. Also, want to clarify that the time it takes to send out a mass text is amazing

Incentivized

There have been few times over the last 18 years that I have had to make changes to our billing or deal with particular tech questions and I have never had any issues with their response time or ability to be helpful once the issues were communicated

Incentivized

This was the best way we were able to reach out to everyone we wanted to, being that there were some not tech-sabi elderly people. This was a better way for them to be able to get the information they needed.

Incentivized

We didn't compare them to other available notification systems

Incentivized

Our last provider was costly for what we needed. We need the ability to text, and that's it. The sense was challenging to navigate; I had to sign a one-year contract and pay thousands upfront. Text-em-all has been the best thing.

Incentivized

Seems like a fair price for the product

Incentivized

We have never had a problem being able to use Text em all when we needed it

Incentivized

• Without it I wouldn't have a security business case
• Employees demand this type of service exist
• In a cyber incident you need this kind of out of band mechanism to communicate

Incentivized

• We definitely have a higher response rate when we contact applicants via text message; it seems to be the thing people check more often than email now.
• It saves us a lot of time wasted before with "phone tag" when employees are unable to immediately to take a call.

Incentivized