Tell-Em-All About Text-Em-All: It's Great!
July 14, 2023
Tell-Em-All About Text-Em-All: It's Great!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Text-Em-All
I use Text-Em-All to communicate with my residents to share announcements and reminders. I am a relatively new user but am looking forward to expanding my use to include the survey component of the service.
Pros
- E.A provides me with a real-time update about the successful completion of my broadcasts
- E.A. provides keeps great records of previous broadcasts that I can refer back to, or reuse if needed.
- E.A. provides customizable features that are user friendly.
Cons
- My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.
- I really appreciate the scheduling feature which allows me to create a communication broadcast prior to the time it's needed; I can get work done without being on the clock.
- I like the fact that I can access the service from anywhere that I have access to the web, and a telephone.
- An important feature to me is that with will allow me to send communications to various groups or individuals, and I can schedule them or send messages on demand.
- Although I haven't used it very much, I like that fact that I can text as well as send voice broadcasts..
- E.A. more than yields a positive return on my investment by way of time saved in making individual phone calls to my residents.
- E.A. gives me a clear breakdown of the success rate of each broadcast, allowing me to be laser focused on residents who may have pertinent information.
Do you think Text-Em-All delivers good value for the price?
Yes
Are you happy with Text-Em-All's feature set?
Yes
Did Text-Em-All live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Text-Em-All go as expected?
I wasn't involved with the implementation phase
Would you buy Text-Em-All again?
Yes
Comments
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